The Modern Butlers’ Journal, October 2019, In Their Words

IIMB logoIn Their Words

How those trained by the Institute’s trainers feel about their experience, or their managers about the results

A few words of success from different parts of the world starting with the South of France, where IIMB Chairman, Prof. Steven Ferry trained the butlers for Hotel Villeroy in Paris, which is scheduled to open in October 2019, to Los Cabos in Baja California Sur, Mexico, where IIMB President Amer A. Vargas helped revamp the butler services at the recently renamed Waldorf Astoria Los Cabos Pedregal, and also trained the Tosoanis (Dream Keepers) at the soon-to-open Zadun, A Ritz-Carlton Reserve. To all of you, many thanks for your great comments!

From France:

“A huge ‘Thank you’ for training us all on how to be a butler—a very informative and interesting course. Thanks also for all your help on the brand standards and SOPs.” LM

From the Tosoanis at the Zadun, a Ritz-Carlton Reserve in Los Cabos:

“What I loved the most was the variety of subjects presented during the presentation, as well as the group practicals. I loved the packing system. I found it very handy and quick.”

“I loved the handling and how (not) to react in case of tricky situations, as well as the technical exercises of packing and folding clothes. Also, the refined description of the different outlets in the property.”

“The patience with which the conductor presented and repeated the subjects when needed was remarkable, always made in the best way and with the best disposition.”

“I loved the passion and professionalism of the instructor to share his knowledge and the opportunity to interact with him and to be listened to and answered after each question. I really appreciate the mentality of continuous improvement that he implements and the humility and humanity with which he treats everyone.”

From the butlers and majordomos at the Waldorf Astoria Los Cabos Pedregal:

“The whole training was very productive. It’s even good to review some subjects we already knew to refresh concepts and see different approaches. Amer is extraordinary and has a lot of knowledge to share and put into practice.”

“The training was very useful. All the aspects we talked about will be helpful to our continuous success. Thank you so much! I hope we can have this training again in the future.”

“I loved the way the trainer interacted with us; we felt free to ask anything and solved all our doubts.”

“The theory lessons covered many subjects and the technical afterwards was really interesting. Both aspects made the course a very useful growing tool for my position.”

“Amer’s passion to explain and provide examples of the beauty of the profession are the best, and his experience is very relevant for him as a conductor of the training, to strengthen the course. 10+/10”

The Institute is dedicated to raising service standards by broadly disseminating the mindset and superior service expertise of that time-honored, quintessential service provider, the British Butler, updated with modern people skills, and adapted to the needs of modern employers and guests in staffed homes, luxury hotels, resorts, spas, retirement communities, jets, yachts & cruise ships around the world.