Public Speakers

The Institute provides speakers for corporations, associations, universities, and other interested parties, on topics relating to superior service and its relevance to a wide variety of industries.

Contact us to book a speaker.


Steven Ferry

Paul Hogan


Available Transcripts of Past Speeches:

Chairman’s speech, entitled The Indomitable British Butler, given at the Restoring the Art Conference, in Denver, Colorado, March 2001 available to download/view here as a .pdf

Transcript of the Chairman’s lecture at Harvard Business School, Cambridge, Massachusetts  in late 2006 Click here to download view as a .pdf

Transcript of the Chairman’s keynote speech to BostonCoach, June 25th 2007.Click here to download/view as a .pdf.

A video of the Chairman’s talk at the Hospitality Division of the People’s Friendship University of Russia in Moscow.

“I also had a chance to have a little chat with Mr. Stevens of Darlington Hall, by which I mean Mr. Steven Ferry. I really enjoyed his lecture and his humor.” JN

“I really liked your session, especially your steps for deflecting an inappropriate request and the EQ information. Great to meet you.” BZB