In Their Words

How those trained by the Institute’s trainers feel about their experience, or their managers about the results

From the St. Regis in Kuala Lumpur, Malaysia:

“Most useful: always be sincere in what we do, think or intentions, he teach(es) me that all people can feel when we are genuine to help, this helps me a lot to be better person with positive mentality. Trainer is funny, knowledgeable, and an all-rounded person. He was straight to the point, easy to understand, and WOW!” NSS

“The trainer was friendly, the training was fun, interesting, and very useful for my work.” YXL

“The information on communication helps me a lot in both my career or my personal life.” CBK

“Most useful was knowing how to handle difficult situations and connecting emotionally with my guest.” LWL

“The correct mindset was the most valuable to improve my life style and be a successful hotelier. The trainer was very friendly, the presentation very clear, accurate, and easy to understand.” RR

“The trainer is a knowledgeable and friendly person, willing to share his experience and knowledge with us; his training material is the best.” LZY

“The trainer made sure that the class was always in cheerful mode, tracking with us and making sure we all fully understood each point before proceeding to the next. He is really resourceful and much appreciated.” CCW

The trainer is very friendly, has a lot of experience, and always encourages me to be a better person.” MHFBH

“I learned to have the mindset of a butler—the most crucial part that all butlers need to have in order to be better butlers. The trainer is very genuine and sincere in his teachings, a very experienced and inspiring leader—it is not just that he is very friendly and acts like a father teaching his son, but that the training is really useful and effective.” MIABN 

“The trainer exceeded my expectations in the way he taught us, making it really fun, enjoyable and meaningful.” MIBI

“The important thing that I learned in this training is the way we think. My mindset now is different from before and this prepares me to serve my guest better. What I liked most about the trainer was that he gave real life examples from his experience, and the way he speaks, catches my attention.” AFBMR