The Modern Butlers’ Journal, April 2019, In Their Words

IIMB logoIn Their Words

How those trained by the Institute’s trainers feel about their experience, or their managers about the results

The VP Asian Operations recently completed a short training in Amilla Fushi in the Maldives. Here is feedback from some of the trainees.

“The trainer is a friendly person who presented to us with perfect and real-life examples on such as how to handle tricky situations with guests, and those who are rude or angry.” AZ

“The way the trainer explains is amazing, we can understand very easily.” HZ

“This is one of the best trainings I have done…very effective in our own life and personal relationships—it was not only butler training but also training in how to be successful in everything.” AS

“I learned how to deal with all types of guests, how to make them happy and feel WOW, and how my mind and body should be set to be a good butler. I have learned to be a good-hearted person, to respect and love others. I like the trainer as the way he teaches us is very friendly and professional. He makes me understand about everything in this training, in my life. I have never done training like this, so nice, understandable and in very short period of time I have learned a lot.” AF

“I like the trainer, as even a simple conversation with him gives so much insight and information. He is charming and good in delivering the training, which is not limited to only practical skills. I strongly suggest that our leaders/managers take this course.” AD

“I learned things on a deeper level: How to keep the mindset and focus on best quality of service and at the same time keep good relationships with other departments. Think differently about upselling, see things with an open mind, ready to face any challenges and keep motivated at work. This is the best training, the trainer is a really good teacher, and understanding from his experience is a truly great opportunity— I will keep working toward the next level.” MH

“I learned how we treat guests and how it comes back to my life, self-respect & attitude. This training is not only important for my job but also for my personal life. The trainer is friendly and helps me improve my career.” NA

“I have learned to control emotions, understand the butler mindset, manage people. The trainer is amazing, training us not only with slides but also by experiences in stories, which is the best thing. He understands each one of us individually. I wish everyone had an opportunity to do this training.” AM