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The Modern Butlers’ Journal, December 2021


Message from the Chairman

by Steven Ferry

Steven Ferry

This is not a goodbye… for two truisms come to mind when I sit down to write this last edition of the Modern Butlers’ Journal: Without change, life would be boring; and the more things change, the more they stay the same. The fact is that the Journal has been published without break for 15 years, well into the age where quick and easy-to-assimilate information delivered on smartphones and social media has become…

Read more »


Butlers in the Media

by Steven Ferry

No mentions of note about butlers in the media this month, but a noteworthy web site has appeared from Mr. Jim Grise, well worth a read…

 

.

 

Read more »


Letters to the Editor

Serveral letters from our readers this month!

«I still had this [encouraging Chairman’s message about dealing with hostile environments] in my inbox and I am so glad that I did, as I needed it today! Thank you for all of the invaluable insight and advice you share with us.» AH; Ed: So glad it proved useful—and you are welcome;

«I returned from a 6-month contract on a cruise ship and currently…

Read more »


The Wisdom of Butlers Past, Part 55: Proper Behaviour

by Steven Ferry

Proper etiquette at the kitchen table for staff meals was covered in the last issue, and the book then swings into 22 pages of how staff should behave toward each other, as well as with family and guests. The advice begins with sentiments that we would find most acceptable today, and which are most timely as we enter the holiday season of good cheer: «The more you endeavour to promote the happiness of those around you, the more you will secure your own. Consider that you must live with fellow…

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Let’s Talk Mixology, Part 74: Santa Clausmopolitan

by Amer A. Vargas

Ho ho ho, dear readers!

Christmas is around the corner and Santa Claus and his helpers are working hard to prepare the presents for all children everywhere!

On this occasion, we pay tribute to big man dressed in red with his own cocktail. As you will see, the Santa Clausmopolitan is not only delicious, but also reminds us of Father Noel’s outfit. And, as is often the case, it is really easy to prepare, and much easier even to enjoy! These are the ingredients you will need for

Read more »


My Butler Julius: Christmas for Butlers

by Julius Smith

As we approach the holiday season, please spare a thought for all the butlers and private staff who will be working over the festive period. I am not so sure it’s the most wonderful time of year for us who are responsible for making it a magical time for our principals. I am sure I am not alone in missing out on spending time with my own family because I have to serve another at Christmas, not to mention birthdays and anniversaries etc.

However, this, to use a cliché, is what we signed up for…

Read more »


Paying Attention to Details

Because one image can say more than a thousand words, click on «read more» below to find out how good (or not so good) someone’s attention to detail can be, and be left speechless….

.

 

Read more »


Care of Leather Goods, Part 14: Leather Furniture

by Steven Ferry

Steven Ferry

Leather furniture either has a protective layer or is unfinished: Unfinished (aniline) leather is full grain leather that has been dyed the whole way through and does not have a protective coating on it, so while on the plus side it ages well, developing a patina, it can stain more easily.

This is simple enough to manage: Apply saddle soap with a damp cloth to any lighter stains; heavier ones, such as ballpoint marks…

Read more »


Coming Soon… Online Hospitality Butler Course!

by Amer A. Vargas

IIMBBeing a butler is not just a profession. Some say it’s almost an art; it’s definitely a philosophy and a way of life.

Whether your company be a hotel, a resort, a cruise ship, rental villas or time-share properties, if you require training of your butlers, the new IIMB Online Hospitality Butler Course could help improve your butler team’s skills. The course provides a deeper look into the butler’s soft skills, including how to manage themselves as a true butler would. It teaches butlers new and old skills such as the right demeanor, proper communication, the right way to approach service, the butler’s Etiquette & Protocols…

Read more »


Culinary Tips for Butlers

by Christopher Carter Sanderson

As breakfast is the purview of the butler, I retain an interest in it beyond general cookery as I am sure we all do. By this time, for instance, I am sure that all of my sister and brother butlers have been instructed by Sir Ian McKellen’s excellent short instructional video on the perfect scrambled egg. And I may be late to the party on this tip, but I have recently found that gently warming the cream cheese before serving it, either on the side or on a bagel directly, has an extraordinary impact on the flavor….

Read more »


Creative Corner

ft. Rick Finck & Kobi Gutman

We continue featuring butlers and ex-butlers who, not surprisingly, given the level of creativity the position requires, enjoy skills in the fine arts. If you, or any butler you know, are a creative artist in no matter what genre, please feel free to submit your/their works to the editor of the Modern Butlers’ Journal. This month we include a new creation by Mr. Rick Fink, a retired butler with over 6 decades of experience and currently the principal of the Butler Valet School in England, and a venerable member of the International Butler Trainer Alliance….

Read more »


Update on SABA

Legal actions being taken by Ms. Yang Lin and 18 students against the South African Butler Academy (SABA), Mr. Newton Cross, Guild Recruitment (GR), Mr. Willem Adriaan Coetzer, Butler Training Pty Ltd, and Butler Holdings Pty Ltd, have attracted overwhelming response from the hospitality industry around the world.

Ms. Lin provides an update stating that, after her attorney served…….

Read more »


Experienced Head Butler Sought for Resort in Bora Bora

High level of knowledge of Butler Services, both implementation and training.
Excellent reading, writing and oral skills in English and French. Additional languages are a big plus.
Candidates on this position will be asked to start as soon as possible. Consult with us to find out if you are eligible for the position, depending on your vaccination status…
 

Read more »


Recent Hospitality Graduates

In this edition we say hello once more to the butler team from Raffles Meradhoo in the Maldives. In the photo featured in this article, IIMB President Mr. Amer A. Vargas is shown with some of the butlers, as well as the Training Directors, the Front Office Manager and the General Manager, following the refresher training they completed last month.

To all of you, thanks for all your positive energy and support!

Read more »


In Their Words: How Those Trained by the Institute’s Trainers Feel about Their Experience

To end the year on a happy note, we feature the inspirational feedback from the Jadugars (butler «magicians») from Joali Maldives and Joali Being in the Maldives, as well as the butlers from Rosewood Little Dix Bay, following the training delivered there by Mr. Vargas, who is rapidly becoming internationally recognized for his work and the positive motivational effects his training has on the staff who attend his courses. Read some of his students’ comments here…

Read more »


The Institute is dedicated to raising service standards by broadly disseminating the mindset and superior service expertise of that time-honored, quintessential service provider, the British Butler, updated with modern people skills, and adapted to the needs of modern employers and guests in staffed homes, luxury hotels, resorts, spas, retirement communities, jets, yachts & cruise ships around the world. Contact us for all your training needs via email at enquiries@modernbutlers.com or via telephone: USA 1-813- 354-2734. We invite you to also visit our website www.modernbutlers.com for more information.

Please email the editor of The Modern Butler’s Journal at newsletter@modernbutlers.com with any article ideas, concerns, comments, or suggestions.

Categorías
Butler training Newsletter Online butler training Training

The Modern Butlers’ Journal, December 2021, In Their Words

IIMB logoIn Their Words

How those trained by the Institute’s Trainers feel about their Experience

Hospitality Service Graduates

Asked: «What did you like the least of the training?»: «N/A, but we want more training from Mr. Amer A. Vargas!  10+» C.W.O’N

«The training was very deep and detailed. Amer took his time to make sure we learn everything.»

«(The course) was very informative. It provided information & practical things that I did not have in mind (before). I especially liked the training session on the different types of ties, table settings, ways to use positive language & how to face things that can be negative in a positive light; how to respond to impractical/illegal guest requests in a very professional manner that does not affect your integrity, wine pouring, packing, unpacking…» U.G.

«I liked how in depth the training was. Mr. Amer made sure that I actually understood and learned what he was explaining. I really enjoyed the packing and unpacking training, as well as the wine pouring and the table setting sessions. 10/10: Mr. Amer was an amazing teacher/butler.» A.B.

Asked: «What you liked the least about the training?»: «In all honesty, I liked everything. The concept of «least liked doesn’t fit in my training vocabulary. (It was) neatly organized, perfect timing and successfully balanced. (Almost) too good to be true. Deeply appreciated. Great personality… 10!» H.H.

«The training was very informative and I would say I like the unpacking and organizing best. Mr. Amer was very transparent with his teaching, which made everything very easy to understand.» K.P.

(The training) was very interactive and everything was explained in detail. Very inspiring: I loved how what was explained could be used not only at work, but can be applied in our personal life and self growth.» A.Z.

«I liked everything about the training, especially because this was something new for me. What I liked the most is that everything was very well detailed: from the point where you learn the theory part to the practicals where you apply everything hands on. 10» F.G.

«Interactive, funny, approachable trainer. Absolutely loved the training! It was absolutely perfect: I wish it would be longer… 10!

(I particularly liked) «how Mr. Amer explained how to do everything. This is the best training I ever did in my entire hospitality life. Thank you to Joali Being for this training, and also thanks to Mr. Amer: he is the best of the best. A 10 for sure!»

«I loved how everything was explained in detail and (we were given) real-life of scenarios about how to perform in both difficult and easy situations. Mostly, Mr. Amer helped us improve on all the weak points we needed to improve on. It was a lovely experience to have been part of this training. M.R.

«Being a newbee I would say I loved how the training started. It wasn’t only about learning how to be a butler, but also important things like how to work as a team or how to study altogether. Also, to our trainer: thank you for making things interesting with visual images, video clips… and blending in so well with all of us. You have an excellent personality and thank you again for the knowledge you shared with us. I wish we would have gotten more time (for this training). I rate the training) a 9.5 out of 10: come again and let’s learn more so that I can grant it a 10!» S.

«I really liked that we were engaged all throughout the training. It was unique and the theory classes were also really fun and easy not to lose focus despite the long hours. Practicals were also very easy to follow, in spite of not having any prior experience as a butler. Everything was simplified and easy to learn and had a good flow and sequence to it.»

«The best part of the training would be the amount of details provided.  Mr. Amer focused on every part of the training. I love the fact that the training was not set out to work on a robotic style (rigid standards, verbiage, postures…) and personalizing to each and every guest differently. Learning the guests emotional state and how to interact with them was a major plus point. Overall the training was splendid: enjoyed every moment! 10/10, and I would go beyond if I could :-)» A.A.

«10/10: It was a honor to be trained by Mr. Amer.»

«It was very fast! Would like to get longer hours next time! 10000% 10 out of 10!» A.S.

 

The Institute is dedicated to raising service standards by broadly disseminating the mindset and superior service expertise of that time-honored, quintessential service provider, the British Butler, updated with modern people skills, and adapted to the needs of modern employers and guests in staffed homes, luxury hotels, resorts, spas, retirement communities, jets, yachts & cruise ships around the world.

Categorías
Butler training Newsletter Online butler training Training

The Modern Butlers’ Journal, November 2021, In Their Words

IIMB logoIn Their Words

How those trained by the Institute’s Trainers feel about their Experience

Hospitality Service Graduates

About «What did you like the least of the training?»: «N/A, but we want more training from Mr. Amer A. Vargas!  10+» CHENELLE WILSON O’NEAL

«The training was very deep and detailed. Amer took his time to make sure we learn everything»

«(The course) was very informative. It provided information & practical things that I did not have in mind. I especially liked the training session on the different types of ties, table setting, ways to use positive language & how to fase things that can be negative in a positive light; how to respond to impractical/illegal guest requests in a very professional manner that not affect your integrity, wine pouring, packing, unpacking…» UNDREA GEORGE

«I liked how in depth the training was. Mr. Amer made sure that I actually understood and learned what he was explaining. I really enjoyed the packing and unpacking training, as well as the wine pouring and the table setting sessions. 10/10: Mr. Amer was an amazing teacher/butler.» ALLAN BOUTIN

About «What you liked the least about the training?»: «In all honesty, I liked everything. The concept of «least liked  doesn’t fit in my training vocabulary. (It was) neatly organized, perfect timing and succesfully balanced. Toog good to be true. Deeply appreciated. Great personality… 10!» HUBERT HALL

«The training was very informative and I would say I like the unpacking and organizing best. Mr. Amer was very transparent with his teaching, which made everything very easy to understand.» KHOY  PENN

(The training» was very interactive and everything explained in details. Very inspiring: I loved how what was explained can be used not only at work, but can be applied on our personal life and self growth.» ANGELICA ZARAFA

«I liked everything about the training, especially because this was something new for me. What I liked the most is that everything was very well detailed: from the point where you learn the theory part to the practicals where you apply everything hands on. 10» FLORENCE GIDUDU

«Interactive, funny, approachable trainer. Absolutely loved the training! It was absolutely perfect: I wish it would be longer… 10!

(I particularly liked) «How Mr. Amer explained how to do everything. This is the best training I ever did in my entire hospitality life. Thank you Joali Being for this training, and also thanks to Mr. Amer: he is the best of the best. A 10 for sure!»

«I loved how everything was explained in details and gave real-kind of scenarios about how to perform in both difficult and easy situations. Mostly, Mr. Amer helped to improve on all the weak points we need to improve on. It was a lovely experience to have been part of this training. M. R.

«Being a newbee I would say I loved how the training started. It wasn’t only about learning how to be a butler, but also imporant things like how to work as a team or how to study altogether. Also, to our trainer: thank you for making things interesting with visual images, video clips… and blending in so well with all of us. You have an excellent personality and thank you again for the knowledge you shared with us. I wish we would have gotten more time (for this training). (I rate the training) a 9.5 out of 10: come again and lets learn more so that I grant it a 10!)» SHADES

«I really liked that we were engaged all throughout the training. It was unique and the theory classes were aso really fun and easy not to lose focus despite the long hours. Practicals were also very easy to follow, in spite of not having any prior experience as a butler. Everything was simplified and easy to learn and had a good flow and sequence to it.»

«The best part of the training would be the amount of details provided.  Mr. Amer focused on every part of the training. I love the fact that the training was not set out to work on a robotic style (rigid standards, verbiage, postures…) and personalizing to each and every guest differently. Learning the guests emotional state and how to interact with them was a major plus point. Overall the training was splendid: enjoyed every moment!. 10/10, and would go beyond if I could 🙂 » A. A.

«10/10: It was a honor to be trained by Mr. Amer.»

«It was very fast! Would like to get longer hours next time! 10000% 10 out of 10!» AKBOTA SEIL

 

The Institute is dedicated to raising service standards by broadly disseminating the mindset and superior service expertise of that time-honored, quintessential service provider, the British Butler, updated with modern people skills, and adapted to the needs of modern employers and guests in staffed homes, luxury hotels, resorts, spas, retirement communities, jets, yachts & cruise ships around the world.

Categorías
Newsletter

The Modern Butlers’ Journal, November 2021


Message from the Chairman

by Steven Ferry

Steven Ferry

A meme recently caught my eye, as it is particularly germane to butlers caring for their employers and the property of their employers—just as much as it is to familial relationships, friendships, and vintage cars. And with so much that is worrisome today, it helps to sit down with a cup of tea (or coffee) every now and then and remember these words…

Read more »


Butlers in the Media

by Steven Ferry

An almost complete black-out on butlers in the media this month, with just one mention of a resort chain that should know better, because they have proper butlers and yet are now downgrading that concept for their guests by introducing «pizza butlers.»…..

.

Read more »


The Wisdom of Butlers Past, Part 54: Kitchen Meals

by Steven Ferry

These meals were for the staff in the kitchen and required all staff to be present unless engaged in work for the employers. Anyone not arriving on time for grace to be said, had their food returned to the kitchen. The table was laid by the Hallboy, the entry level position for males. The manservants were expected to draw the beer for the meal, but not too much, as «shameful waste often brings wo[e]ful want to those who are so sinful as to be careless and extravagant in the provisions committed to their charge.» …

Read more »


Let’s Talk Mixology, Part 73: Maldivian Sling

by Amer A. Vargas

This butler’s most recent trip to the Maldives is coming to an end at Raffles Maldives Meradhoo, a beautiful resort located south of the capital city of Male, and just about 59 km/37 mi north of the equator.

Upon arrival at the resort, the Raffles butlers prepare a welcome drink for their guests called the Maldives Sling, a cocktail created at the Long Bar (the famous Long Bar, which is a feature of all Raffles properties). In fact, the Maldives Sling is a variation of the well-known Singapore Sling, a cocktail originally created at Raffles Singapore, but with a wonderful twist of added Maldivian ingredients…

Read more »


My Butler Julius: The Difference Between a Butler and a Waiter

by Butler Julius

I was once asked, «What is the difference between a butler and a waiter?» It made me think, because to those of us in private service the answer is obvious, but is it really?

We could argue that we look so smart in our three-piece butler suit and hopefully polished shoes, and that we have a high knowledge of etiquette, and discretion and other qualities run through our DNA. I am not for a minute downplaying the wonderful…

Read more »


Paying Attention to Details

Because one image can say more than a thousand words, click on «read more» to find out how good (or not so good) someone’s attention to detail can be, and be left speechless….

.

Read more »


Care of Leather Goods, Part 13: Suede

by Steven Ferry

Steven Ferry

While leather is the outside of an animal’s hide, suede is the inside of the hide and thus porous, so one does not use any polishes on it. Instead, use a rubber/eraser or even fingernail file to rub down any oil or stain and try to reveal the fabric again.

To remove dust and dirt, you need to raise the nap/surface of the fabric, the direction of the fibers, either by applying steam from about 10 inches away or by using a…

Read more »


Coming Soon… Online Hospitality Butler Course!

by Amer A. Vargas

IIMB

Being a butler is not just a profession. Some say it’s almost an art; it’s definitely a philosophy and a way of life.

Whether your company be a hotel, a resort, a cruise ship, rental villas or time-share properties, if you require training of your butlers, the new IIMB Online Hospitality Butler Course could help improve your butler team’s skills. The course provides a deeper look into the butler’s soft skills, including how to manage themselves as a true butler would. It teaches butlers new and old skills such as the right demeanor, the proper communication, the way to approach service, the butler’s Etiquette & Protocols…

Read more »


Creative Corner

ft. Rick Finck & Kobi Gutman

We continue featuring butlers and ex-butlers who, not surprisingly, given the level of creativity the position requires, enjoy skills in the fine arts. If you, or any butler you know, are a creative artist in no matter what genre, please feel free to submit your/their works to the editor of the Modern Butlers’ Journal. This month we include a new creation by Mr. Rick Fink, a retired butler with over 6 decades of experience and currently the principal of the Butler Valet School in England, and a venerable member of the International Butler Trainer Alliance….

Read more »


Update on SABA

Legal actions being taken by Ms. Yang Lin and 18 students against the South African Butler Academy (SABA), Mr. Newton Cross, Guild Recruitment (GR), Mr. Willem Adriaan Coetzer, Butler Training Pty Ltd, and Butler Holdings Pty Ltd, have attracted overwhelming response from the hospitality industry around the world.

Ms. Lin provides an update stating that, after her attorney served…….

Read more »


Temporary Butlers Sought

Experienced hotel or private-service butler needed to service one family of two for 4-6 weeks in a villa in a five-star hotel in Northern California. 8-hour split shifts, light duties including food and drink service; assisting other staff in the principals’ villa as needed; a small amount of entertaining anticipated; acting as a liaison between the principals and the hotel staff/the two-dozen private staff in nearby villas. Clients request the butlers be vaccinated and submit to regular testing. US work-permit required, travel covered to/from the location, room and board in the hotel, 7-days a week at $400 per day….….

Read more »


Recent Hospitality Graduates

In this issue we welcome many new butlers, from the Maldives to the British Virgin Islands. First, the butlers from Joali, just an hour north by seaplane from the capital of Male, and their colleagues from Joali Being, their sister property located just a few minutes away by boat. Last, but not least, we are delighted to introduce the wonderful team of butlers at Rosewood Little Dix Bay in Virgin Gorda, British Virgin Islands.

To all of you, many thanks for your passion and devotion, for your energy and for your positive attitude!…

Read more »


In Their Words: How Those Trained by the Institute’s Trainers Feel about Their Experience

This month we feature some inspirational feedback from the Jadugars (magicians!) butler students from Joali Maldives and Joali Being Maldives, as well as from the butlers of Rosewood Little Dix Bay, following the training delivered there by IIMB’s president Amer A. Vargas. Mr. Vargas is rapidly becoming internationally recognized for his work and the positive motivational effects his training has on the staff who attend his courses. Read some of his students’ comments now…

Read more »


The Institute is dedicated to raising service standards by broadly disseminating the mindset and superior service expertise of that time-honored, quintessential service provider, the British Butler, updated with modern people skills, and adapted to the needs of modern employers and guests in staffed homes, luxury hotels, resorts, spas, retirement communities, jets, yachts & cruise ships around the world. Contact us for all your training needs via email at enquiries@modernbutlers.com or via telephone: USA 1-813- 354-2734. We invite you to also visit our website www.modernbutlers.com for more information.

Please email the editor of The Modern Butler’s Journal at newsletter@modernbutlers.com with any article ideas, concerns, comments, or suggestions.

Categorías
Newsletter

The Modern Butlers’ Journal, October 2021


Message from the Chairman

by Steven Ferry

Steven Ferry

Without the silent intervals between sounds in music, we would be inundated with continuous sound. Like «bad» is needed to understand «good,» so we need silence to help understand and appreciate sound. And so it is that I have no particular message to relay to you this month, except «Take joy in the wide variety of life before you,» and I shall leave you now with silence!…

Read more »


Butlers in the Media

by Steven Ferry

Trust a psychologist to twist reality into their own negative world view, turning a butler’s ability and desire to finesse a situation into a comfortable one for all concerned, into the assertion that the butler is lying—and from this negative evaluation, creating a new term according to this Psychology Today article, of Butler Lies that are defined as «lies we tell to avoid social interaction.»

Otherwise, there were three instances this month of the butler being used in commerce…...

Read more »


Letters to the Editor

«THANK YOU for this very excellent message on Human Rights.» LW

«Great work from Mr. Kobi Gutman—he has great talent and works with such fine detail—exceptionally amazing, thank you.» RF

Mr. Gutman in response: Thank you kindly, I definitely take it as a great compliment coming from you, after seeing your work.

[Regarding the article by Mr. Smith on hiring] «My experience was…

Read more »


The Wisdom of Butlers Past, Part 53: After Dinner, Protocols for Candles

by Steven Ferry

Candles and oil lamps were the only source of light at night and required attentive care. «Observe to have all your lamps and candles lighted up in the drawing-room a little before the guests come. If there is a glass chandelier or sconces, and if they are so high that you cannot reach them without steps, you had better have a small cane or stick with a wax-taper tied at the end, and an extinguisher; if you have this, you will be enabled to light them and put them out without having to bring the steps into the room…

Read more »


Let’s Talk Mixology, Part 72: Baby Yoda’s Cocktail & Mocktail

by Amer A. Vargas

On this occasion I present you with a funny cocktail for sci-fi lovers, particularly those who deeply enjoy the Star Wars Saga, and more precisely even, the new The Mandalorian TV series, which includes Baby Yoda as a personal favorite character for many; for example, Emilio, the 2 yo son of some friends in Los Cabos, Mx.

I am here simplifying the preparation, but you can see an extended recipe here courtesy of Tristin, from Home Cooked Harvest. These are the ingredients you will need for a single serving…

Read more »


My Butler Julius: If Butlers Ruled the World

by Butler Julius

As we witness the world becoming increasingly fractured and common courtesy disappears, I find myself wondering what would happen if butlers were to be in charge of a country. You may laugh at such a thought, but I feel we are perfectly qualified!

We have excellent organizing skills; We give clear and precise direction and communication to our team members; We are always careful to listen to, and have empathy for, those with whom we communicate…

Read more »


Paying Attention to Details

Because one image can say more than a thousand words, click on «read more» to find out how good (or not so good) someone’s attention to detail can be, and be left speechless….

Read more »


Care of Leather Goods, Part 12: Exceptions & Hacks on Cleaning and Polishing

by Steven Ferry

Steven Ferry

For patent (high gloss) leather, apply the white cream designed for patent leather with a cloth and wipe off—do not use a brush or regular shoe polish cream or wax; If multi-colored shoes, such as in the case of some ladies shoes or golf shoes, use a neutral-colored polish; Shoes made of snake, alligator, ostrich, etc. skins need to be handled delicately with gentle motions using soft cloth—as their surface can be harmed by brushing/rough brushing. Also, they may require their own polish…

Read more »


Coming Soon… Online Hospitality Butler Course!

by Amer A. Vargas

IIMB

Being a butler is not just a profession. Some say it’s almost an art; it’s definitely a philosophy and a way of life.

Whether your company be a hotel, a resort, a cruise ship, rental villas or time-share properties, if you require training of your butlers, the new IIMB Online Hospitality Butler Course could help improve your butler team’s skills. The course provides a deeper look into the butler’s soft skills, including how to manage themselves as a true butler would. It teaches butlers new and old skills such as the right demeanor, the proper communication, the way to approach service, the butler’s Etiquette & Protocols…

Read more »


Creative Corner

ft. Rick Finck & Kobi Gutman

We are expanding this monthly column to include other butlers who, not surprisingly, given the level of creativity the position requires, enjoy skills in the fine arts. If you, or any butler you know, are a creative artist in no matter what genre, please feel free to submit your/their works to the editor of the Modern Butlers’ Journal. This month we include a new creations by Mr. Rick Fink a retired butler with over 6 decades of experience and currently the principal of the Butler Valet School in England, and a venerable member of the International Butler Trainer Alliance….

Read more »


Update on SABA

The case is making slow progress, after starting a year ago, hampered by continued failure by the defendants at SABA to provide the requested information, such as evidence of Mr. Cross’ claimed education and employment credentials.

Meanwhile, the defendants are still actively advertising fake jobs to scam unsuspecting consumers into enrollment; according to Ms. Lin, «Consumers wishing to better their lives through learning employable skills, especially those from under-privileged…….

Read more »


Temporary Butlers Sought

Three experienced hotel or private-service butlers are needed to service one family of two for 4-6 weeks in a villa in a five-star hotel in Northern California. 8-hour split shifts, light duties including food and drink service; assisting other staff in the principals’ villa as needed; a small amount of entertaining anticipated; acting as a liaison between the principals and the hotel staff and their two-dozen private staff in nearby villas. Clients request the butlers be vaccinated and submit to regular testing. US work-permit required…….

Read more »


Recent Hospitality Graduates

In this issue we say hello again to the butlers and majordomos of the Waldorf Astoria Los Cabos Pedregal in Baja California Sura, Mexico. A great team of surpassing expectations staff members that help the property to stay at the top of the best hotels in Mexico…

Read more »


In Their Words: How Those Trained by the Institute’s Trainers Feel about Their Experience

Excellent feedback from the Butlers and Majordomos of the Waldorf Astoria Los Cabos Pedregal after the training delivered by IIMB’s president Amer A. Vargas…

Read more »


The Institute is dedicated to raising service standards by broadly disseminating the mindset and superior service expertise of that time-honored, quintessential service provider, the British Butler, updated with modern people skills, and adapted to the needs of modern employers and guests in staffed homes, luxury hotels, resorts, spas, retirement communities, jets, yachts & cruise ships around the world. Contact us for all your training needs via email at enquiries@modernbutlers.com or via telephone: USA 1-813- 354-2734. We invite you to also visit our website www.modernbutlers.com for more information.

Please email the editor of The Modern Butler’s Journal at newsletter@modernbutlers.com with any article ideas, concerns, comments, or suggestions.

Categorías
Butler training Newsletter Online butler training Training

The Modern Butlers’ Journal, October 2021, In Their Words

IIMB logoIn Their Words

How those trained by the Institute’s Trainers feel about their Experience

Classroom Training, Hospitality Service Graduates

«The training was great, with loads of detailed information and very clear examples. It was easy to understand and showed things that we commonly use in our day-to-day performance.»

«The instructor is a fabulous person, stopping every so often to enquire whether we had questions or doubts before moving on.»

«All the contents of the training were very interesting and presented with detail. Amer is very pleasant and explains all concepts in a very precise way and easy to understand. Besides, he passes on all his passion for the profession.»

«The training delivery was very fluid, with loads of information and a very coherent trainer, who knows very well his field of work.»

«I loved learning about emotional engagement, the different ways a butler can provide service, who to deal with different guests and the technical side of the job like packing and unpacking.»

«All topics presented were very interesting and informative as well as quite entertaining. I personally enjoyed all the subjects and I am completely sure they will all prove useful in the future. Many thanks! 10/10! Totally!»

«I loved the mix of the sharing experiences during the theory presentation, the passion with which you make your job and the interest you always show. Congratulations! 10/10: You are the best!» DG

«What I loved the most was all the little tips and details the instructor delivered to improve our job performance. The training was very complete, dynamic and entertaining.»

[I really like] «the wonderful way the instructor has of delivering the training, in an entertaining way, never boring. That is a 10++/10, of course!»

The Institute is dedicated to raising service standards by broadly disseminating the mindset and superior service expertise of that time-honored, quintessential service provider, the British Butler, updated with modern people skills, and adapted to the needs of modern employers and guests in staffed homes, luxury hotels, resorts, spas, retirement communities, jets, yachts & cruise ships around the world.

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Newsletter

The Modern Butlers’ Journal, September 2021


Message from the Chairman

by Steven Ferry

Steven Ferry

It was heartening to see the response to my last message about calming the turmoil in the world by everyone knowing and insisting upon their Human Rights, as delineated in the United Nation’s Universal Declaration of Human Rights. Some of you really did take to heart the vital necessity of Human Rights in a civil society—and if butlers represent anything, it is the civility and caring that lie at the root of civilization, so please do continue. We have found over the last couple of months that it takes a constant effort to bring the message through to the majority, as they are so distraught and distracted by…

Read more »


Butlers in the Media

by Steven Ferry

An interesting article entitled «What Will Success Actually Take For Estate Managers of the Future?» from one of our own, Mr. Jim Grise…

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Letters to the Editor

«I read your piece about the shortage of cutlery. Even people with money don’t always have enough cutlery in their homes—many is the time I or staff assisting me have had to wash up the small forks so there would be enough for the pudding! It is all part of the fun of putting on a dinner party. Even the sherry glasses have had to be removed after the soup course, cleaned, and put back on the table for the port when the dessert was served (today, many call dessert «pudding» when it is actually just fruit that sits on the side[table]…

Read more »


The Wisdom of Butlers Past, Part 52: After Dinner

by Steven Ferry

Once dinner was over, the ladies withdrew to the (with)drawing room where they were served tea and coffee by the butler. The men followed later, at which point they were also served tea and coffee. Meanwhile the staff cleared and washed the dirty dishes, etc. In the event that wine and fruit etc. were leftover in the dining room, the butler was to lock the door to prevent the staff helping themselves to the leftovers. It was advised the staff be given beer so that they would not feel tempted to drink the remaining wine…

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Let’s Talk Mixology, Part 71: Iced Bailey’s Café Latte

by Amer A. Vargas

Continuing with our cocktail series, on this occasion we step into the versatile world of coffee to talk about a simple yet delicious combination that mixes the kick of coffee, the refreshing qualities of ice, the delightful creaminess of milk (and/or cream itself), and the tang of Bailey’s Irish cream. As you are about to see, this coffee combination is very easy to prepare. This is what you will need:

  • A cold Café Latte (approximately 1/3 of coffee and 2/3 cold milk).
  • 5 oz./ 45 ml. Bailey’s Irish Cream…

Read more »


My Butler Julius: Job Specification vs. Reality

by Butler Julius

While enjoying a coffee with a butler colleague, he told me what is becoming a very familiar tale these days about starting a new job and being expected to work 80-plus hours a week. I asked what his contract specified, to which he laughed and said, «You know that doesn’t mean a thing.» Consequently, he is now searching for a new position, which explains in part the large turnover of staff in private residences. On the flipside, I know a number of people who work for demanding families but who are…

Read more »


Paying Attention to Details

Because one image can say more than a thousand words, click on «read more» to find out how good (or not so good) someone’s attention to detail can be, and be left speechless…

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Read more »


Care of Leather Goods, Part 11: How to Polish

by Steven Ferry

Steven Ferry

Lay a cloth or newspaper on a surface to prevent dirtying the surface with dust or polish. Remove any laces and use a slightly stiffer brush to brush away dust and grime; then a small round «on» brush to apply a small amount of polish to each section of shoe, including the mid-sole (unless it is made of rubber or plastic), as well as the tongue. For a better shine, apply the polish with a drop of water or even a damp sponge, which will also keep the polish soft so it can be worked into the leather more effectively. Use…

Read more »


Coming Soon… Online Hospitality Butler Course!

by Amer A. Vargas

IIMB

Being a butler is not just a profession. Some say it’s almost an art; it’s definitely a philosophy and a way of life.

Whether your company be a hotel, a resort, a cruise ship, rental villas or time-share properties, if you require training of your butlers, the new IIMB Online Hospitality Butler Course could help improve your butler team’s skills. The course provides a deeper look into the butler’s soft skills, including how to manage themselves as a true butler would. It teaches butlers new and old skills such as the right demeanor, the proper communication, the way to approach service, the butler’s Etiquette & Protocols…

Read more »


Creative Corner

ft. Rick Finck & Kobi Gutman

We are expanding this monthly column to include other butlers who, not surprisingly, given the level of creativity the position requires, enjoy skills in the fine arts. If you, or any butler you know, are a creative artist in no matter what genre, please feel free to submit your/their works to the editor of the Modern Butlers’ Journal. This month we include new creations by Mr. Rick Fink and Mr. Kobi Gutman…….

Read more »


Update on SABA

At the end of July, 21 consumers/students filed another complaint against the South African Butler Academy ( SABA) and its recruitment arm, Guild Recruitment (GR) for violating the Protection of Personal Information Act by long-term publishing their images despite their objections, online trolling, defamation, and abuse. Among the 21 consumers/students are Ms. Lin Yang and Mr. Paul Raicus, who seek damages of 100,000 Rand each from SABA and GR. It is the nature of legal proceedings the world over that they take months and years before making their rulings…….

Read more »


The Institute is dedicated to raising service standards by broadly disseminating the mindset and superior service expertise of that time-honored, quintessential service provider, the British Butler, updated with modern people skills, and adapted to the needs of modern employers and guests in staffed homes, luxury hotels, resorts, spas, retirement communities, jets, yachts & cruise ships around the world. Contact us for all your training needs via email at enquiries@modernbutlers.com or via telephone: USA 1-813- 354-2734. We invite you to also visit our website www.modernbutlers.com for more information.

Please email the editor of The Modern Butler’s Journal at newsletter@modernbutlers.com with any article ideas, concerns, comments, or suggestions.

Categorías
Newsletter

The Modern Butlers’ Journal, August 2021


Message from the Chairman

by Steven Ferry

Steven Ferry

As we survey the broad vista of humanity in action today, we see more strife and discord than is healthy for a single species to be entertaining within itself. There is, after all, only one set of humans and it makes no sense for it to be threatening its own survival by fighting itself with quite such deep fervor and conviction. It is not generally known that as a group, we humans have 30 rights as created in 1948 by the United Nations, and the 30th of these says that our rights cannot be taken away by anyone for any reason. It is an observable fact that…

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Butlers in the Media

by Steven Ferry

A well-written and interesting article by a butlerphile on the case of the disappearing butler in books, films, and TV series—with a few ideas offered to explain this observation. One intriguing piece of equipment: a «butler pan used to collect crumbs and ashes from the table.» This one made in Japan of porcelain...

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Letters to the Editor

As was the case in the July issue, several subjects were brought up this month:

«Thank you. I so needed this this week.» LT (Regarding last month’s message from the Chairman)

«Please request (…) Ms. Yang Lin to contact me with regards to her letter about SABA. I am currently working on Cunard Line as [deleted] where Mr. Cross has claimed he worked as a Butler. I may have more information that might assist her in her case»…

Read more »


The Wisdom of Butlers Past, Part 51: Having Sufficient Silver & China

by Steven Ferry

One problem butlers ran into was not having enough silverware and plates, and so they had to remove them from the table as quickly as possible once used. They were washed and then presented again for the next course. Advice offered by one employer was to set up a maid outside the dining room with a bowl of hot water to wash the items and cold water to rinse them—and so avoid the time of taking dirty items all the way to the scullery by the kitchen. Anyone who can afford a butler these days, of course…

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Let’s Talk Mixology, Part 70: Watermelon Cooler

by Amer A. Vargas

With the sun heating up and hitting us hard in the Northern hemisphere, it’s a good idea to stay cool in the shade while, of course, enjoying a refreshing cocktail! On this occasion we suggest a non-alcoholic mix that will delight all ages throughout the year, although during the summer season it is even more pleasing. The Watermelon Cooler is very simple to prepare, as you are about to see. These are the ingredients you will need for 2 servings…

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My Butler Julius: Clean Shaven or Whiskers

by Butler Julius

My views on this may raise an eyebrow from our wonderful editor of this monthly newsletter, so I apologize in advance, the subject being, «Should male private staff and especially butlers be clean shaven or allow themselves to have a little facial hair?» One can argue the merits of hygiene when serving food and cleanliness when considering the bewhiskered over the shaven. Should it be a matter of personal choice or is it up to the principal to decide? I have known staff who reluctantly have shaved their prized…

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Paying Attention to Details

Because one image can say more than a thousand words, click on «read more» to find out how good (or not so good) someone’s attention to detail can be, and be left speechless…

..

 

Read more »


Care of Leather Goods, Part 10: General Care of Leather 2

by Steven Ferry

Steven Ferry

After each use, wipe leather products with a cloth dampened with water (soap often contains chemicals that degrade leather) to remove abrasive particles such as dust that are a leading cause of wear and tear. While shoes can be returned to their proper shape by the use of shoe trees, the same cannot be said of other leather products, such as bags and jackets. So for clothing, hang the item after wearing and let it fall naturally by doing up any zippers or buttons. For bags, wallets, etc…

Read more »


Coming Soon… Online Hospitality Butler Course!

by Amer A. Vargas

IIMB

Being a butler is not just a profession. Some say it’s almost an art; it’s definitely a philosophy and a way of life.

Whether your company be a hotel, a resort, a cruise ship, rental villas or time-share properties, if you require training of your butlers, the new IIMB Online Hospitality Butler Course could help improve your butler team’s skills. The course provides a deeper look into the butler’s soft skills, including how to manage themselves as a true butler would. It teaches butlers new and old skills such as the right demeanor, the proper communication, the way to approach service, the butler’s Etiquette & Protocols and even how excellent butlers expertly handle very difficult situations with their guests…

Read more »


Creative Corner

ft. Rick Finck & Kobi Gutman

We are expanding this monthly column to include other butlers who, not surprisingly, given the level of creativity the position requires, enjoy skills in the fine arts. If you, or any butler you know, are a creative artist in no matter what genre, please feel free to submit your/their works to the editor of the Modern Butlers’ Journal. This month we include creations by Mr. Rick Fink and Mr. Kobi Gutman…….

Read more »


The Institute is dedicated to raising service standards by broadly disseminating the mindset and superior service expertise of that time-honored, quintessential service provider, the British Butler, updated with modern people skills, and adapted to the needs of modern employers and guests in staffed homes, luxury hotels, resorts, spas, retirement communities, jets, yachts & cruise ships around the world. Contact us for all your training needs via email at enquiries@modernbutlers.com or via telephone: USA 1-813- 354-2734. We invite you to also visit our website www.modernbutlers.com for more information.

Please email the editor of The Modern Butler’s Journal at newsletter@modernbutlers.com with any article ideas, concerns, comments, or suggestions.

Categorías
Butler training Newsletter Online butler training Training

The Modern Butlers’ Journal, March 2021, In Their Words

IIMB logoIn Their Words

How those trained by the Institute’s Trainers feel about their Experience

The Institute is dedicated to raising service standards by broadly disseminating the mindset and superior service expertise of that time-honored, quintessential service provider, the British Butler, updated with modern people skills, and adapted to the needs of modern employers and guests in staffed homes, luxury hotels, resorts, spas, retirement communities, jets, yachts & cruise ships around the world.

Categorías
Newsletter

The Modern Butlers’ Journal, July 2021


Message from the Chairman

by Steven Ferry

Steven Ferry

When one is confronted by other people, such as employers, colleagues, family members, or even an entire environment, that are hostile to one’s general welfare and success, the feeling of helplessness and despondency can be overwhelming. This is certainly something one can experience as a butler in the workplace and, these days, even in life in general. It helps to know that there is something one can do about it. Simply find one little thing one can do toward that hostile person or environment to push back…

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Butlers in the Media

by Steven Ferry

A welcome change for the butler profession to be in the background again in the media—just one mention of butlers this past month, and this applying to bathroom accessories that some bright spark decided to call a Bathroom Butler...

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Letters to the Editor

Several subjects were brought up this month:

«It is always so exciting to see the monthly newsletter in my inbox. First, I wanted to congratulate you and your colleagues on the fantastic news regarding the Alliance of Professional Butler Trainers. By adding merit to the continuous efforts to advance the skillset of the Modern Butler, it ensures great service to the Principals—I applaud all of the parties involved. «Some of your personal attributes…

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The Wisdom of Butlers Past, Part 50: Serving Different Courses

by Steven Ferry

When food was plated by the chef, the person bringing the food had to know who the dish was for, place the cloche or cover over the food, place these on his tray, and then take them to the dining room, where he made sure the right person received the food intended for him or her, and without lifting the cloches. The butler and assistant removed the cloches and gave them to the junior staff to take back down to the kitchen. A typical meal was a choice of two soups, at which time, beer, water, and bread were also served; followed by a choice…

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Let’s Talk Mixology, Part 69: Pink Squirrel

by Amer A. Vargas

Already we’re well into summer and with many flowers in full bloom, it’s time for another delicious cocktail! On this occasion, we present the Pink Squirrel,  a cocktail that used to be very popular in the 50’s and 60’s. It works very well both as a dessert (for adults only, of course, since it contains alcohol; although a mocktail version is also very easy to produce, as you are about to see), as well as a worthy accompaniment to sweets or as a stand-alone. These are the ingredients you will need to make the Pink Squirrel, for 2 servings…

Read more »


My Butler Julius: Rewards of Service

by Butler Julius

Many of us who have been in service for a number of years will have received gestures of thanks ranging from cash to even cars and property. It has to be said, the larger tokens of thanks only happen in very rare circumstances. To the outside world, the perception is that the staff of the ultra-wealthy are showered with gifts, but this is far from the reality, as the very wealthy often can be very careful with their money. Those entering domestic service hoping to enjoy such spoils are quickly disappointed. In my experience, anyone providings…

Read more »


Paying Attention to Details

Because one image can say more than a thousand words, click on «read more» to find out how good (or not so good) someone’s attention to detail can be, and be left speechless…

..

Read more »


Care of Leather Goods, Part 9: General Care of Leather 1

by Steven Ferry

Steven Ferry

Leather is alive and needs to breathe, meaning it should not be stored in bags or containers that do not allow access to air. Cloth bags for shoes or handbags work fine. When leather is exposed to the human body, particularly with shoes, the heat and moisture transfer from the person to the leather. This moisture should be allowed to evaporate before placing in any enclosed space to avoid mold or mildew from developing. As soon as a shoe is removed, a shoe tree (cedar is best) should be inserted so that the leather can be straightened…

Read more »


Coming Soon… Online Hospitality Butler Course!

by Amer A. Vargas

IIMB

Being a butler is not just a profession. Some say it’s almost an art; it’s definitely a philosophy and a way of life.

Whether your company be a hotel, a resort, a cruise ship, rental villas or time-share properties, if you require training of your butlers, the new IIMB Online Hospitality Butler Course could help improve your butler team’s skills. The course provides a deeper look into the butler’s soft skills, including how to manage themselves as a true butler would. It teaches butlers new and old such skills as the right demeanor, the proper communication, the way to approach service, the butler’s Etiquette & Protocols and even how excellent butlers expertly handle very difficult situations with their guests…

Read more »


Creative Corner

ft. Rick Finck

We are expanding this monthly column to include other butlers who, not surprisingly, given the level of creativity the position requires, enjoy skills in the fine arts. If you, or any butler you know, are a creative artist in no matter what genre, please feel free to submit your/their works to the editor of the Modern Butlers’ Journal. Next month, we hope to include «The Butler who Paints,» and for this month, we have a wonderful surprise: a copy of the well-known painting, The Dancing Class, by Edgar Degas…….

Read more »


Recent Hospitality Graduates

In this issue we congratulate the butlers from the newly opened Ritz-Carlton Maldives Fari Island, trained by the Insitute’s Vice President for Asia, Mr. Budi Prihardjanto.

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In Their Words: How Those Trained by the Institute’s Trainers Feel about Their Experience

Feedback from the Food & Beverage Supervisor at the Ritz-Carlton Maldives, Fari Island, one of the team members of the pre-opening team, about Mr. Prihardjanto’s recent training.

Read more »


The Institute is dedicated to raising service standards by broadly disseminating the mindset and superior service expertise of that time-honored, quintessential service provider, the British Butler, updated with modern people skills, and adapted to the needs of modern employers and guests in staffed homes, luxury hotels, resorts, spas, retirement communities, jets, yachts & cruise ships around the world. Contact us for all your training needs via email at enquiries@modernbutlers.com or via telephone: USA 1-813- 354-2734. We invite you to also visit our website www.modernbutlers.com for more information.

Please email the editor of The Modern Butler’s Journal at newsletter@modernbutlers.com with any article ideas, concerns, comments, or suggestions.