The Modern Butlers’ Journal, September 2019, In Their Words

IIMB logoIn Their Words

How those trained by the Institute’s trainers feel about their experience, or their managers about the results

We do expect to change lives with our training. In one case recently, one student, after just three hours of training on the EQ skills, used them to save a man’s life who was seconds away from committing suicide. Congratulations and all power to that butler for being bold enough to use the skills he had been taught in a most-pressing of situations.

Below are successes from some of the recent butlers graduates at The Nautilus in the Maldives and the Ritz Carlton Reserve, Dorado Beach in Puerto Rico.

The General Manager at The Nautilus, a private island that is redefining hospitality, commented after the training, “I see lots of passion and commitment in the team which is really amazing. The feedback of the recent training sessions has been very positive and thank you for planning the syllabus to suit our requirements with the Brand hallmarks.”

And from the trainees:

“What I liked the most was how to read people’s emotions and body language on our job and in life—especially how to like people it is difficult to like.”

“The trainer was passionate in his explanations and teachings and put a lot of effort into giving concrete examples for our better understanding—everything was just perfect.”

“The examples being given were very accurate, according to what we are experiencing here.”

“Thank you for the amazing training. ‘He who leaves a trail of glitter is never forgotten.’ Thank you for sprinkling your knowledge over us and making us sparkle even more.”

“I have looked forward to the training since our first training with you. It has been a great learning experience, not only for the work environment but also in how to handle problems in our personal life, which is amazing.”

“Every single piece of information was very useful and perfect—the trainer very friendly and easy to understand.”

“The trainer explained everything in a very detailed way, it was very useful for day-to-day operations. I would like to know even more things to wow the guests.”

“All the topics were based exactly on what we need to do on the job—especially knowing how to make someone happy and wow the guests.”

“Thank you for coming again—it was so good to refresh all the training. The emotional skills are very helpful, especially when interacting with guests and those in difficult situations. I was happy to be part of this training and enjoyed all the drills and learning experiences—well informed training with the most well-informed of trainers.” 

“The training strengthened my skills and helped me come to a higher level.”

The Institute is dedicated to raising service standards by broadly disseminating the mindset and superior service expertise of that time-honored, quintessential service provider, the British Butler, updated with modern people skills, and adapted to the needs of modern employers and guests in staffed homes, luxury hotels, resorts, spas, retirement communities, jets, yachts & cruise ships around the world.