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The Modern Butlers’ Journal, December 2018, Message from the Chairman

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Steven FerryMessage from the Chairman

by Steven Ferry

Our thanks go to those who have been a force for good in our profession, quietly and efficiently doing their jobs. There has been very little indeed in the media in the past year that would detract from our professional image, and that is the majority speaking amongst us. Very refreshing.

The continued demand for butler service in the private and hospitality sectors, and even in the corporate sector, reflects the perceived value we bring to society.

As we wrap up the year in high gear, servicing our principals and guests, and look forward to the activities and goals for the year ahead, we wish you all great success!

The Institute is dedicated to raising service standards by broadly disseminating the mindset and superior service expertise of that time-honored, quintessential service provider, the British Butler, updated with modern people- skills, and adapted to the needs of modern employers and guests in staffed homes, luxury hotels, resorts, spas, retirement communities, jets, yachts & cruise ships around the world.

Related posts:

  1. The Modern Butlers’ Journal, August 2018, Message from the Chairman
  2. The Modern Butlers’ Journal, July 2018, Message from the Chairman
  3. The Modern Butlers’ Journal, May 2018, Message from the Chairman
  4. The Modern Butlers’ Journal, November 2018, Message from the Chairman
  5. The Modern Butlers’ Journal, October 2018, Message from the Chairman

By Amer A. Vargas

Amer A. Vargas graduated with a Tourism Degree specializing in hotel management from CETT (Center for Tourism Studies) in Barcelona and spent the following decade in the service industry. Beginning as a waiter and then supervisor in high-end restaurants, he was next made responsible for raising service standards through staff training programs. After receiving further training as a butler, he worked as a butler and valet in private service as well as hotels in England and Europe.

During this time period, he translated the best-selling industry texts Butlers & Household Managers, 21st Century Professionals and Hotel Butlers, The Great Service Differentiators into Spanish and is currently creating butler training materials in the Spanish language.

As the Director of Spanish-speaking Markets, Amer is responsible for making the technology of butling available in private residences and hotels in the Spanish-speaking countries of the world. He provides consultation, placement, and training services in these countries.