Letters to the Editor Newsletter

The Modern Butlers’ Journal, December 2018, Letters to the Editor

PostBoxLetters to the Editor

“May I please ask what you think of the Butler Academy in the Netherlands?” MH

Ed: I am afraid I cannot provide any up-to-date information, as I have not been there (assuming you are referring to The International Butler Academy) for about 15 years. Best bet is to ask some recent graduates. If you ask TIBA, I am sure they will point you in the direction of successful and happy graduates. You might want to ask them how many people have not graduated, or have not found positions after graduating, and what percentage that would be of the total. If the percentage is low, then that would speak of a successful program. One thing I can say is that they have been training butlers for a long time, and that means something!

“May I tell you how terrific your organization is and what a great service it provides for seasoned professionals as well as newcomers to the field—creating a way for new service-personnel to thrive. Thank you for all of your time and effort: It is obvious you really care about our industry: The wealth of information I have gained from the newsletter since subscribing over 8 years ago has refined my skills and contributed to my success.

“I remember reading your bylaws and thinking ‘I need the courage to confront this situation in my work, and everything I stand for is outlined in this Code of Ethics.’ I downloaded that document and, with my membership certificate, spoke to my employer regarding the problem that was unfolding. I read directly from the paperwork as a lead-in to what I suspected was happening on the property, and even though I hurt my client with the truth, I kept not only my dignity but also, thankfully, my position. There has since been a new bond between the family and I, because I had the courage to speak up. In great appreciation… ” DS

Ed: Thank you so much for sharing your success, and for your kind words: We are very happy indeed to be able to be of service to the world’s top service professionals.

“Another year is coming to an end and I want to thank you personally for a wonderful year of the Modern Butlers Journal and all the hard work that went into it. I have certainly been thrilled to be part of it whenever we are called upon to do so. I have gained from, and enjoyed, reading the journal each and every month: Long may it last my good man! I would like to wish you and yours a Happy Holiday season and may 2109 hold all the things you wish for.” PB

Ed: Thanks so much for the kind words: We endeavour to keep going, and obviously, you and our peers help make it all possible.

The Institute is dedicated to raising service standards by broadly disseminating the mindset and superior service expertise of that time-honored, quintessential service provider, the British Butler, updated with modern people skills, and adapted to the needs of modern employers and guests in staffed homes, luxury hotels, resorts, spas, retirement communities, jets, yachts & cruise ships around the world.