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Newsletter Steven Ferry

The Modern Butlers’ Journal, December 2019, Butlers In the Media

Steven FerryButlers in the Media

by Steven Ferry

As bad as things may seem occasionally in the media today regarding our profession, they do not come close to the antics of one Mr. Frank Miller. It appeared he lured a homeless man to his death in 1896, so that his employers would regard him as a hero defending their house from a «burglar»—just so he could keep his job as a butler. Turns out he obtained his job based on a false «resume» and had no experience as a butler.

A nice article about one of Etihad’s lady butlers.

Another nice article about hospitality butlers.

An «e-butler» could be anything: Most recently it is a charging device for electronic equipment. Go figure!

The Institute is dedicated to raising service standards by broadly disseminating the mindset and superior service expertise of that time-honored, quintessential service provider, the British Butler, updated with modern people skills, and adapted to the needs of modern employers and guests in staffed homes, luxury hotels, resorts, spas, retirement communities, jets, yachts & cruise ships around the world.

Por Amer A. Vargas

Amer A. Vargas graduated with a Tourism Degree specializing in hotel management from CETT (Center for Tourism Studies) in Barcelona and spent the following decade in the service industry. Beginning as a waiter and then supervisor in high-end restaurants, he was next made responsible for raising service standards through staff training programs. After receiving further training as a butler, he worked as a butler and valet in private service as well as hotels in England and Europe.

During this time period, he translated the best-selling industry texts Butlers & Household Managers, 21st Century Professionals and Hotel Butlers, The Great Service Differentiators into Spanish and is currently creating butler training materials in the Spanish language.

As the Director of Spanish-speaking Markets, Amer is responsible for making the technology of butling available in private residences and hotels in the Spanish-speaking countries of the world. He provides consultation, placement, and training services in these countries.