Newsletter Steven Ferry

The Modern Butlers’ Journal, December 2019, Butlers In the Media

Steven FerryButlers in the Media

by Steven Ferry

As bad as things may seem occasionally in the media today regarding our profession, they do not come close to the antics of one Mr. Frank Miller. It appeared he lured a homeless man to his death in 1896, so that his employers would regard him as a hero defending their house from a “burglar”—just so he could keep his job as a butler. Turns out he obtained his job based on a false “resume” and had no experience as a butler.

A nice article about one of Etihad’s lady butlers.

Another nice article about hospitality butlers.

An “e-butler” could be anything: Most recently it is a charging device for electronic equipment. Go figure!

The Institute is dedicated to raising service standards by broadly disseminating the mindset and superior service expertise of that time-honored, quintessential service provider, the British Butler, updated with modern people skills, and adapted to the needs of modern employers and guests in staffed homes, luxury hotels, resorts, spas, retirement communities, jets, yachts & cruise ships around the world.