Message from the Chairman

by Steven Ferry

As Mrs. Ferry and I hit the big 65, you might think we would start thinking of retiring, as many of our colleagues are doing, gradually or suddenly.

We have no such plans, because we see that work gives purpose, value, and meaning to life, and because for us, work has always been fun and is how we like to spend our «time off.»

We are grateful to have younger generations of butlers to work alongside and gradually take over the reigns, but until we are both 6-foot/2 meters under—a long time from now—, we’ll always be just a few keystrokes away and happy to keep playing the butler game with you. It is after all, a noble, remunerative, fun, and interesting profession, no?

Enjoy the newsletter, it covers a lot of ground.

The Institute is dedicated to raising service standards by broadly disseminating the mindset and superior service expertise of that time-honored, quintessential service provider, the British Butler, updated with modern people skills, and adapted to the needs of modern employers and guests in staffed homes, luxury hotels, resorts, spas, retirement communities, jets, yachts & cruise ships around the world.