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The Modern Butlers’ Journal, May 2020, The Wisdom of Butlers Past

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Steven FerryThe Wisdom of Butlers Past

by Steven Ferry

PART 36: Dinner Service

The sideboard and side table were not just functional mis-en-place tools but also an opportunity to create a beautiful presentation that showed off the various tableware of the household, such as the “glasses and small waiters [8″ tray], the cruet-stand [for holding condiment containers], sugar-basin, and the cut-glass water jug, which is to go on with the dessert, and a few silver spoons.”

Two words of caution: a) If there were not enough glasses, “never attempt to make three or four persons drink out of one glass, as that is a filthy trick.” b) Place knives and forks on the side table, to avoid scratching the latter (it was permitted to scratch the side table, perhaps because it was not a major piece of furniture).

The recommended layout included having items in front that would be used first; arranging the glasses in a crescent, tallest ones at each end, together with the finger-glasses [finger bowls]; placing the candle [for lighting] at the back in the center. The author suggested adding some silverware to the center, as it offset glass nicely.

When it came to clearing the table, baskets were used to place dirty plates, and separate boxes and trays for each type of dirty cutlery, and all placed where convenient—it appears within the dining room, meaning that the sights and sounds of scraping dishes and clattering cutlery would have been evident to the guests, prompting the butlers to try to mitigate these.

No doubt the butlers were doing the best they could, given their circumstances, and fortunately we have been able to finesse table service since to create an even more aesthetic experience.

Extracted from the 1823 book, The Footman’s Directory and Butler’s Remembrancer, re-published in hardback by Pryor Publications. You may obtain your discounted copy (with free s&h) by emailing the publisher: Mr. Pryor (alan AT pryor-publications.co.uk).

The Institute is dedicated to raising service standards by broadly disseminating the mindset and superior service expertise of that time-honored, quintessential service provider, the British Butler, updated with modern people skills, and adapted to the needs of modern employers and guests in staffed homes, luxury hotels, resorts, spas, retirement communities, jets, yachts & cruise ships around the world.

By Amer A. Vargas

Amer A. Vargas graduated with a Tourism Degree specializing in hotel management from CETT (Center for Tourism Studies) in Barcelona and spent the following decade in the service industry. Beginning as a waiter and then supervisor in high-end restaurants, he was next made responsible for raising service standards through staff training programs. After receiving further training as a butler, he worked as a butler and valet in private service as well as hotels in England and Europe.

During this time period, he translated the best-selling industry texts Butlers & Household Managers, 21st Century Professionals and Hotel Butlers, The Great Service Differentiators into Spanish and is currently creating butler training materials in the Spanish language.

As the Director of Spanish-speaking Markets, Amer is responsible for making the technology of butling available in private residences and hotels in the Spanish-speaking countries of the world. He provides consultation, placement, and training services in these countries.