In Their Words

How those trained by the Institute’s trainers feel about their experience

The following are some comments from the butlers Mr. Vargas, the IIMB’s Vice-president and trainer for Spanish Speaking Markets, had the pleasure of coaching during his recent one-month stay in Cuba:

«What I liked the most was the opportunity to listen to the experiences of the butler and sharing mine with my colleagues, as well as learning new ways of working. I enjoyed every minute of the training. Many thanks for the time you dedicated to us.»

«I loved learning about the new trendas and techniques to surpass the expectations of the most demanding guests, as well as everything related to improving communication.»

«I really enjoyed the theory sessions, where I gained new knowledge on many subjects, like how to improve time management, how to handle complaints, and the abilities and attitude needed for better service to guests, as well as how to enhance efficiency and team work.»

«The teacher was very easy to understand, very direct and clear and very professional.»

The Institute is dedicated to raising service standards by broadly disseminating the mindset and superior service expertise of that time-honored, quintessential service provider, the British Butler, updated with modern people skills, and adapted to the needs of modern employers and guests in staffed homes, luxury hotels, resorts, spas, retirement communities, jets, yachts & cruise ships around the world.