You are here: Home » Publications » IIMB Publications

IIMB Publications

Butlers traditionally have been conscientious about creating manuals specific to their household, called the (Butler’s) Pantry Book. However, except for a manual written a couple of hundred years ago, and another excellent book, Agar’s Way, which is out of print and focuses on the old-style butler skills, no text has existed on the subject of how to butle, whether in private households or hotels, etc.

Two texts have therefore been written by Steven Ferry to fill this void, and are recommended as the industry best sellers. Both books are also available in Spanish, translated by Spanish butler and IIMB Trainer, Amer A. Vargas and ‘Butlers and Household Managers – 21st Century Professionals‘ is now also available in Italian and Russian – see below…

PRINT VERSIONS

Butlers and Household Managers, 21st Century Professionals ( English Edition)

Hotel Butlers, The Great Service Differentiators ( English Edition)

Mayordomos, Profesionale Del Siglo XXI ( Spanish Edition)

Mayordomos De Hotel, Los Diferenciadores Del Gran Servicio ( Spanish Edition)

Maggiordomi & Direttori di Casa Professionisti del 21° Secolo (Italian Edition)

For the Russian translation of ‘Butlers and Household Managers -21st Century Professionals‘ please click here.

DIGITAL VERSIONS (e-books)

The following versions are also available in digital format to download to your computer immediately, click a title to go to secure Paypal payment page:

“I just finished reading your book ‘Butlers & Household Managers’ and found it extremely interesting and very informative. What a wealth of information…you can use this book if you want to become a Butler or just help organize your own home. I will be going out either tonight or tomorrow to purchase ‘Hotel Butlers, The Great Service Differentiators.’ I just had my second interview for a position as Butler with (luxury resort). I thought the interview went well. I¹m excited about the opportunity of working at such a prestigious resort and I hope to be brought back soon for my third interview. I’m looking forward to reading ‘Hotel Butlers, The Great Service Differentiators’ very much and I¹m sure I will go though your book many times and keep it as a valued reference. Again, I just want to thank you for a great resource that I will use for many years.” M.E.

“I have read some of the book and I must say that I am extremely pleased with what I have read and learned. I am finding it difficult to refrain from reading at work. Though I am sure that the information I shall glean from the contents will help. I am in the service industry. I work in a home furnishings showroom and we are also manufacturers representatives. We serve the high end consumer. I have often thought that our professions must be very similar. From what I have read so far indeed that is the truth.” J.L.