In Their Words

How those trained by the Institute’s Trainers feel about their Experience

Classroom Training, Hospitality Service Graduates

“The training was great, with loads of detailed information and very clear examples. It was easy to understand and showed things that we commonly use in our day-to-day performance.”

“The instructor is a fabulous person, stopping every so often to enquire whether we had questions or doubts before moving on.”

“All the contents of the training were very interesting and presented with detail. Amer is very pleasant and explains all concepts in a very precise way and easy to understand. Besides, he passes on all his passion for the profession.”

“The training delivery was very fluid, with loads of information and a very coherent trainer, who knows very well his field of work.”

“I loved learning about emotional engagement, the different ways a butler can provide service, who to deal with different guests and the technical side of the job like packing and unpacking.”

“All topics presented were very interesting and informative as well as quite entertaining. I personally enjoyed all the subjects and I am completely sure they will all prove useful in the future. Many thanks! 10/10! Totally!”

“I loved the mix of the sharing experiences during the theory presentation, the passion with which you make your job and the interest you always show. Congratulations! 10/10: You are the best!” DG

“What I loved the most was all the little tips and details the instructor delivered to improve our job performance. The training was very complete, dynamic and entertaining.”

[I really like] “the wonderful way the instructor has of delivering the training, in an entertaining way, never boring. That is a 10++/10, of course!”

The Institute is dedicated to raising service standards by broadly disseminating the mindset and superior service expertise of that time-honored, quintessential service provider, the British Butler, updated with modern people skills, and adapted to the needs of modern employers and guests in staffed homes, luxury hotels, resorts, spas, retirement communities, jets, yachts & cruise ships around the world.