Newsletter Steven Ferry

The Modern Butlers’ Journal, May 2021, Butlers In the Media

Steven FerryButlers in the Media

by Steven Ferry




The term Business Butler is the latest use of our profession to denote something of superior quality.

A very good article by Mr. Jim Grise looks at the relationship between a lack of a recognized educational path for our profession, and the need during job interviews felt by some in the profession to name-drop who they have worked for in order to assert their qualifications.

A positive article about the profession from one ex-royal butler, and another from some other, unnamed ex-royal butler that speaks badly of the private lives and mindset of one of the  royals.

Any butler who feels it is acceptable to betray the confidences they are exposed to as a result of their close personal contact with the private lives of their employers, automatically disqualifies themself from being a reliable witness, because they know they are not being true to the code of their profession, loyal to their employer, nor true to themselves. It is a bit rich to be paid by, and receive kudos for working for a royal, stay on for 24 years, and then complain. If one doesn’t like working for a particular employer, it is easy enough to hand in one’s notice. Such dishonest butlers are also making it very difficult for other butlers to find positions when employers see that butlers cannot necessarily be trusted, whereas that should be the #1 quality we present.

So flunk to the second ex-royal butler, and thanks to the first, Mr. Grant Harold.

The Institute is dedicated to raising service standards by broadly disseminating the mindset and superior service expertise of that time-honored, quintessential service provider, the British Butler, updated with modern people skills, and adapted to the needs of modern employers and guests in staffed homes, luxury hotels, resorts, spas, retirement communities, jets, yachts & cruise ships around the world.