Message from the Chairman

When one is confronted by other people, such as employers, colleagues, family members, or even an entire environment, that are hostile to one’s general welfare and success, the feeling of helplessness and despondency can be overwhelming. This is certainly something one can experience as a butler in the workplace and, these days, even in life in general.

It helps to know that there is something one can do about it.

Simply find one little thing one can do toward that hostile person or environment to push back, to make it better. The magic being that in the process, one settles back into the driver’s seat and starts to steer one’s life in the right direction.

By building on this little act of self-assertion with other creations or actions, one can regain control over one’s own life and one’s happiness.

Try it if you feel you are not valuable or appreciated, your views do not count, or you feel threatened and seem not to be able to do anything about it.

Because the truth is, you can!

One person who is on a roll is the recipient of the partial scholarship organized recently by Mr. Jim Grise and supported by several players in our industry—she has now secured employment as a Personal Assistant on a fine estate in the United Kingdom. We wish her continued success.

The Institute is dedicated to raising service standards by broadly disseminating the mindset and superior service expertise of that time-honored, quintessential service provider, the British Butler, updated with modern people- skills, and adapted to the needs of modern employers and guests in staffed homes, luxury hotels, resorts, spas, retirement communities, jets, yachts & cruise ships around the world.