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The Modern Butlers’ Journal, January 2019, In Their Words

IIMB logoIn Their Words

How those trained by the Institute’s trainers feel about their experience—this month from Raffles, Milaidhoo and the Nautilus, all in the Maldives, as well as from graduates in Jamaica and the Sheraton Full Moon and Spa, also in the Maldives

Feedback from graduates at The Nautilus private island and Milaidhoo in the Maldives

“The trainer was very positive, professional, and patient with us.” KI

“This was the 4th time I have attended Mr. Ferry’s training—all very useful and lots of knowledge shared, particularly on how to tackle different emotions in different situations, how to handle different guests, and guest complaints.” MR

“I learned a lot of things: the training was amazing.” IM

“The trainer put a lot of effort into the training, he demonstrated presence, his sense of humour was impeccable. The training was a good wake-up call as well as a refresher.” IS

“The best training I have ever had. I loved how the lessons were done, everything was perfect. I learned how to be a person whom others around respect in life, and on the job, I learned how to handle guests in any situation, and how to understand their feelings.” AHA

“Very good lessons on emotional and communication skills, for life in general and particularly as a butler.” RN

“To be very honest, Mr. Ferry is such an excellent trainer, very empowered to deliver and share all his knowledge—one of the best training sessions I have ever attended. Usually, theory classes are kind of boring and sleepy, however, I did not even become bored, and never wasted a single moment, instead, listening and understanding everything being taught—especially new ideas on how to handle very tricky situations and guest complaints. Now I know how to be comfortable handling guest issues.” JM

“The information I learned on emotions is very important for my job, and the training was very fulfilling, with wonderful help from the trainer.” MSA

“I learned so much about emotions and human behavior, how and why people react and why they are sometimes rational and irrational. It helped me a lot!” GSA

“I am so grateful to be a part of this informative training. The trainer gives attention to each one of us and everything we say—we felt important. I loved all of the training, especially the EQ skills and lifting people’s emotional levels. I strongly believe this will benefit me for the rest of my life, both personal and professional. Thank you so much for explaining it in a way that we understand.” FK

“I highly appreciated the way the training was done—amazing.” MAM

“The trainer was extremely helpful, friendly, and real, explaining facts about life.” IAAS

“The trainer is like a mini-Google.” AN

“I have done this training before: it was a good refresher, but also, I learned new things.” AH

“The trainer was a cheerful, supportive, and informative role model.” A

“The trainer makes sure that each and every point is well understood and patiently assists where it is not understood.” AA

Extracts from butlers at Raffles Maldives Meradhoo

“Mr. Budi is an absolute genius & well experienced in his teachings. What is more impressive about him is his humbleness and listening to whatever we have to say and always providing positive but realistic feedback. His knowledge is impeccable and I am very inspired by Mr. Budi throughout the training…. I look forward to more training under Mr. Budi to further progress my hospitality career. “ AT

“Budi is experienced in the butler position and training, his class is easy to take in and very motivational…. He is a career model.” JM

“What I like more about the trainer (Mr. Budi) is he is very humble and knows the hospitality industry more than anyone who works in this industry, because of his knowledge he is a master himself. For me, it was a golden opportunity to learn something from him. He was always ready to answer questions even if they were off topic.” SAI

“The training I received from the Modern Butlers Institute was one of a kind that I could not imagine existed. For me, butlers is just doing the job for the guest but when I joined this training …. I have encountered lots of training in anywhere with different trainers. Each one of them have their own style on how to deliver each topics, Mr. Budi is different person. He has lots of experiences in hospitality industry in which we all can relate …. And the modules from Modern Butlers Institutes are so useful to us in real life and anywhere else. I have learned so many things which I did not know before. The training was perfect for me…. Thank you Mr. Budi for this opportunity and time that you have given us. You are good person with full of passion in life. I know that everything you want to do in life, everything is possible for you because of your dedication in it and you really want to achieve it. Thank you for the generosity in sharing all your knowledge as much as you remember them to share it with us so we have an easy and comfortable job a butler and in real life. May you inspire more students like us and will become a successful person.” MMM

“I like that in training we are not focused with SOPs, instead we learned how to think and see from guest perspective or from other people. This is very important for both professional and personal life as well….. We are very lucky to have Mr. Budi as our trainer. He is a friendly man how did not put anyone below him. And it is visible that he loves what he do, and influence people with his inspirational mood.” OL

“The trainer paid attention to every trainee, and everyone got equal knowledge and skills that will help them in the future career. The training was not boring and theory only. It contained a lot of practice and games to make trainee memorize all materials and keep the staff motivated and interested for the study.” AS

“I did learn some of the most useful thing in my life; how to build the mindset, how to understand people feelings, how to deal with people, how to set the goals and achieving it. I really love it! Mr Budi is one of the most talented trainer I have seen in my life, he has a very open mind to everyone, very friendly, talkative, and good listener. For him every student is important, no discrimination, no favorite person. All are the same for him. I would like to say he is genius.” SH

Some feedback from Azul Sensatori Negril

“I really liked how (the trainer) interacted with each and everyone of us. He took the time to, step by step, explain how to perform the proposed techniques.”

“What I liked the most about the training was the fact that our trainer knew exactly what he was teaching and the examples he used. He let us understand whatever he was proposing. I must say this is one of the best trainings I have ever had.”

“Mr. Vargas was fun. He is truly, by far, an excellent trainer. He was very warm and professional without our line-up. Those six days were surprising… Because of Mr. Vargas we can all go out there and do our duties in a truly professional way.”

“The training was an excellent one. I really loved and enjoyed it and the trainer was lovely too. He made everything clear so that I can understand what he presented. I learnt many things from him. He did a tremendous job!”

“Couldn’t have asked for a better presenter. Mr. Vargas knows how to keep all the participants eyes-wide open. His presentation was informative and educational. Thanks to his level of knowledge, my butler skills and knowledge will improve.”

And a few words from the Villa Hosts at Sheraton Full Moon and Spa

“I would like to thank you for what I have learned from you. As a manager and a departmental trainer, I still have many things to learn and improve. Your coaching attitude inspired me a lot. Again, thank you so much.” AS

(The best of the training was:) “The trainer, his way of teaching and his attitude towards the trainees.”

“The performance and language of the teacher was remarkable. He makes you want to improve your language. 🙂 He provided very valuable information about different ways of the (human) mind and the way they react. Good video support of the theory. The looks and manners of the teacher were a true example of a butler. Thank you!”

“I liked the training very much because Mr. Amer teaches things in a very easy way to understand. It will be very easy to implement what we learned in our daily job.”

“Overall, the training was amazing and especially the trainer’s attention to detail, making sure the person understands what he is presenting. A very straight-forward trainer.”

“I liked Mr. Vargas being very straight forward and open to all his trainees and their ideas. Very informative and very easy to approach. I just wish it could be a longer training.

“Mr. Amer, our trainer, was very knowledgeable about the butler concept. I feel that I am lucky to have had the chance to get this training from him. In the hospitality industry you must always learn new things every day. In my 9 years (in the industry) I learned many things, but after attending Mr. Amer’s training, I learned how to fine-tune the things I had previously learnt.”

“I liked the trainer. (Mr. Vargas) is a wonderful and amazing trainer.”

“It was a very interesting training. I learnt a lot about human behaviour.”

The Institute is dedicated to raising service standards by broadly disseminating the mindset and superior service expertise of that time-honored, quintessential service provider, the British Butler, updated with modern people skills, and adapted to the needs of modern employers and guests in staffed homes, luxury hotels, resorts, spas, retirement communities, jets, yachts & cruise ships around the world.

 

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The Modern Butlers’ Journal, December 2018, In Their Words

IIMB logoIn Their Words

How those trained by the Institute’s trainers feel about their experience

The following are only a few of the comments expressed by the trainees who took the butler training in Cayo Santa Maria in Cuba for Melia Hotels International:

“Many thanks for your commitment and professionality, and for all the knowledge you put in our hands” SMR

“Thanks to Amer, the training was both very dynamic and instructive. The only bad thing was the training was very short!” DLG

“The training was excellent. The instructor was always professional and conveyed in a very positive and dynamic way his knowledge and experience. He knows very well how to make the subjects understandable to all the students.” MACP

“The course was excellent. It changed my work performance for the very best and the instructor was well prepared and knowledgeable: he couldn’t be any better. He not only taught in a very clear and pleasant way, but he also listened to the students and commented on our judgments.” JMA

“All the examples presented were very clear. The instructor’s passion and love for what he does flowed over us.” YCA

“The training was excellent and enriching, not only from a professional point of view, but also from a social and personal point of view. It was short but enlightening; I believe indispensable for anyone whose duty is to perform personalized services and surpass clients expectations.” ALR

“Thank you for coming from so far away to deliver the training. I understand you are fulfilling your obligations as per a contract, but a human being can’t really hide passion, and yours is simply over the top.” DSA

And these from students in The Edge in Bali, Indonesia:

“Now I understand and know how to be a professional butler. Budi is great coach, dedicated, and has a sense of leadership. He is friendly and his jokes made the training not boring.” KAS

“I learned that you could even apply the butler mindset in your daily life, and bring happiness to people around you. I also learned to read people’s character, understand the situation and make them feel comfortable. Budi is smart, full of experiences; a professional trainer, easy to understand.” WW

“It really helped me to open and broaden my mindset both as a butler and as an individual in my daily life. I have to put more attention on details, be well groomed, (and) read a guest’s character in order to have better interaction with guests, friends, and family. The trainer is an inspiring person.” GNHDP 

“I really liked the “Like-Like Drill”, where I learned how to build a positive first impression toward any person. It teaches me always to think positive and feel positive in any situation. I will certainly apply it in my daily job and life. Budi motivated me a lot so that I can perform well in my work as butler.” NPNPJ 

“It was about the butler mindset, which is applicable not only in my job but also could be applied in daily life. The training covered the whole subject of butler duties which taught me and the team to have more confidence to tackle any problem which may arise. The trainer was easy to understand when he teaches the topic because he explains with clear examples that are related to daily operations with real problems that we face.” DMA

“I have more confidence and a positive mind set: Budi teaches us very clearly, step by step. He is friendly, funny and smart.” IWJ

“What I learned most is that the butler mindset could be applied in daily life. I also loved the personal experiences from the trainer on how to handle guests, how to become a professional butler by not only mastering the (mechanical) skills but also the soft skills. The trainer has a lot of experiences to share and I would love to have a longer conversation with him to learn more.” PRN

“The training really helps to improve the quality of how to service the guest and also my daily life. With so many (personal) experiences from the trainer, we feel we have been guided on how to solve the problems in our daily work in the modern butler’s style. Training material was very detailed, but it was fun and the trainer has a lot of jokes.” IPGYG

“What I liked from the training is that whatever subject was being shared and taught was logical and made sense. It improved my mindset both on the job and in my daily life. The trainer is the best.” IWA

The Institute is dedicated to raising service standards by broadly disseminating the mindset and superior service expertise of that time-honored, quintessential service provider, the British Butler, updated with modern people skills, and adapted to the needs of modern employers and guests in staffed homes, luxury hotels, resorts, spas, retirement communities, jets, yachts & cruise ships around the world.

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The Modern Butlers’ Journal, November 2018, In Their Words

IIMB logoIn Their Words

How those trained by the Institute’s trainers feel about their experience

Puerto Rico

“This course has shown me everything that I need to know for a spectacular start in the re-opening of the resort.”

“All of the skills have been useful to me. The course made me understand the pride of being a butler.”

“Thank you for this amazing opportunity, for all the tools I have learned. I’m so excited to start my new adventure, for me it was an honor.”

“Now I have new tools to provide better service and at the same time, I will get used to being a better person with a new perspective in life.”

“Everything was very useful for this job and in life.”

(This training) “gave me the power to enhance my skills and refresh what I had learned before.”

“I have never been a butler in my life and learning all these skills and history about the industry has made me very comfortable and proud of being in this position.”

“Thank you very much for your kindness and dedication and most of all for providing us with these amazing, life-changing techniques!”

“I personally found everything useful because for me, it was a completely whole new world. My favorite parts were the wine, butler background, etc. You opened my eyes to the ‘service world’.”

“I loved everything about the course.”

“The course taught me (how) to provide refined service and better engage at an emotional level with anyone and anywhere.”

“I have come to understand that giving service to others really is the key in all areas of life.”

“Great insight and lots of useful information.”

“It has been an in-depth look at the intricacies of the butler profession.”

“Since it is my first time practicing the butler services, I felt that all the information given by the trainers has really opened my eyes for a much more elegant and unique performance and service. Thank you for all your knowledge and patience. We will use all the tools you gave us to our advantage, so we can provide the Best Butler Service.”

Maldives

The Emotional Scale was most appreciated by all of the students:

  • “The Emotional Scale is totally new and very useful. I can utilize these skills to communicate and interact with guests.” IN
  • “All the sessions were amazing and exceptional, but the Emotional Scale is very useful and helpful, and I can apply it to my job, as well.” NM
  • “The Emotional Scale is something I have never seen before that helped me deal with people in real life and in practical situations.” DA
  • “The training on emotions, what they are and the emotional scale itself, was just in time, as I had wanted to learn about it. The daily assignments on spotting and raising people on the emotional scale became second nature and it is really a positive way of life, as well as a big advantage in hospitality.” JS
  • “Using the Emotional Scale in our daily life is really important.” NI

“Everything was excellent—the best and (most) interesting training.” AS

“An amazing teacher, especially his patience level to make us understand the facts, and the best teacher I have ever had—the best training.” IYN

“Good attitude and teaching method…. Thank you for the 13 days filled with knowledge and joy.” AS

“Good personality, friendly and understanding—really good, informative training.” HM

“Role playing and sharing his experiences made it easier to understand and apply what we learned in the work environment. The best training I have ever attended.” IN

“The training was perfect: everything we did was extremely interesting—thank you for the opportunity.” SE 

“Most professional person I ever met—the training was perfect, the best and most useful training I have had in my life; I learned lots of things that are very useful for my job and in my life.” MA

“I have learned a lot about butlers. The trainer is absolutely the best trainer I have met in my life: He taught us in a way we could understand each and every thing he says. The training was perfect and I look forward to being trained again by (the trainer). Thanks for everything, I will make use of all the knowledge and implement it in servicing my guests.” UR

“The trainer was very easy to understand, informative, and knowledgeable about what needed to be delivered.” IJ

“It was a really good experience and training that I really had wanted to do. The Emotional Scale [helped me] more easily understand people in life, as did the communication skills and many other things that I experienced throughout the training. I am really confident I can use these skills to grow in the industry and move forward as a better person. The trainer was very kind and I must say, the best teacher I have ever met. We had so much fun throughout the training and learned so many useful things for my career.” MR

“Everything was beyond my expectations and absolutely fantastic: The teacher has amazing teaching skills—patience, listening to others, communicating information in a very unique way that we can digest easily—the best lecturer that I have met in the hospitality industry.” NM

“The training was organized very well with enough theory and practical.” DA

“The trainer is an expert in the field and full of wisdom, not just providing all the theories, but also profoundly explaining what it is all about. Patience, so much patience, really helpful and understanding.” JS

“The trainer was so thorough and detailed in everything he taught us. I realize how different and amazing this training was compared with other butler training I have received. He was so enthusiastic and never left anything undone. Even though the training should have been longer, the trainer covered so much and the most important things about hotel butlers. Thank you so much for the training—it really means so much to all the trainees around the world—there are so many people who know the trainer who have not met him nor had the opportunity to be trained by him. It was a dream for me and it came true. Thank you so much for everything.” NI

“The trainer is one of the most creative people I have ever met, knowledgeable, friendly, and helpful; the training was very helpful in knowing how to handle different people.” MH

“Amazing, I really enjoyed it.” AN

“I have learned many things that are useful in my daily life as well as in applying to my job. The trainer really taught us well, explaining each and every situation inn his coolest way, patient in explaining when we did not understand. It was fun, I loved the role playing with laughter.” DV

“The trainer is very smart and knows what he is delivering to the trainees. He makes sure everyone understands what he is delivering—very helpful to everyone.” AF

“Actually, I have been to a lot of training at my last few resorts, but this is totally different—it is not just training: There are a lot of things like feelings and emotions, and you can’t find this training normally, it is very important.” MP 

“What I liked the most about the training is the ideas on how to deal with different guests. The trainer is friendly and makes sure we understand what he is saying—everyone was so cheerful and enjoying the session.” HF

“I never thought of becoming a friend with an enemy until I learned the like-like drill. I learned a whole different way of thinking that I had never thought possible, so I am now confident to face any sort of guest. The trainer had a pleasant approach, smiling and patient, and never gave up on someone who didn’t get what he said.” DP

“The training was clear and easy to understand, it was amazing.” RS 

“The training was really useful for the job as well as the future; the trainer was very humble and taught well; we really had a good time.” S

“I was never bored during the class and the trainer really helped us a lot to understand everything.” MN 

“A very engaging trainer who covered a range of topics that appealed to everyone: The training was motivated and refreshing, and many elements of my life, both at home and work, can be improved as a result.” IS

“One of the best lecturers I have ever met—very clear in every explanation, very helpful lessons, new things learned, I had a wonderful time and I am glad I had the chance to participate.” MN

“Great opportunity to build my career, learning about the emotional scale in real life and how to communicate with each other.” AS

“The training was full of fun and practicals, and we have been using the emotional scale, a most important subject, in our daily operations.” JO

“I have learned a lot about emotional engagement, how to apply it to guests, as well as in our social life—the training was fun and the trainer made sure we had a clear picture with all his explanations.” IM

“I learned a lot that will help me grow. As I heard from others, the trainer is really good and I would love to have some more training with him.” HS

 

The Institute is dedicated to raising service standards by broadly disseminating the mindset and superior service expertise of that time-honored, quintessential service provider, the British Butler, updated with modern people skills, and adapted to the needs of modern employers and guests in staffed homes, luxury hotels, resorts, spas, retirement communities, jets, yachts & cruise ships around the world.

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The Modern Butlers’ Journal, October 2018, In Their Words

IIMB logoIn Their Words

How those trained by the Institute’s trainers feel about their experience

“The trainer goes into details on each and every subject…this was the first training that did not make me sleepy.” HH

“The presenter was extremely knowledgeable and the discussion reflected the needs of the group.” AI

“I learned many things that were very useful and fun—everything was perfect.” IN

“The trainer explained each and everything, never giving up on anyone who didn’t get it. The training was very helpful for my career and future.” MR

“The trainer made us comfortable learning and the training was fun. I will use these skills in my life.” AN

“Very entertaining.” GA

“The trainer explained everything so well that it was very easy for me to understand. He answered all our questions and cleared up our misunderstandings.” AR

“Mr. Ferry is the best teacher.” EZ

“The training was informative, direct, and entertaining—role playing with real scenarios.” AM

“The trainer is perfect: a cheerful person who taught me a lot of information about the tourism industry and service. I hope we will have more training again, one day.” AA

“This course helped me a lot to grow up.” IS

“Very professional and informative.” MM

“Professor Steven is one of the best trainers I have ever met; his knowledge, experience, and humor made me increasingly interested in learning from him. He is also a kind-hearted person. The whole class was very interesting and everyone contributed to doing the drills and to the class as much as they could.” IM

“Everything was perfect—I like the way the trainer explained everything in detail.” AR

“Informative, unique concepts.” MA

“Very informative: I learned lots of new ways to do the job—would love to do full butler training.” HK

“The trainer is very kind and knowledgeable, a lot of fun.” MM

“The trainer was the best: He knows how to train and make perfect butlers.” SA

“The trainer comes down to the same mindset as the students to bring them up, understanding very well how to get along with the class and motivate the students.” AI

“The way Budi teaches is unique, he is inspirational, motivating us, and helping us bond.” AM

“I just love the trainer: He is helpful and interactive, the training personalized.” NI

“The trainer provides examples from real life, explaining things so they are easy for us to understand, so we learned a lot from him.” LYC

 

The Institute is dedicated to raising service standards by broadly disseminating the mindset and superior service expertise of that time-honored, quintessential service provider, the British Butler, updated with modern people skills, and adapted to the needs of modern employers and guests in staffed homes, luxury hotels, resorts, spas, retirement communities, jets, yachts & cruise ships around the world.

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Newsletter Training

The Modern Butlers’ Journal, September 2018, In Their Words

IIMB logoIn Their Words

How those trained by the Institute’s trainers feel about their experience

A summary of the feedback from the 27 professors at De la Salle University in Manila, who were trained on the art of butling, and how to train butlers for the hospitality industry:

The trainers were:

  • Most patient with novices like us;
  • Very flexible;
  • Spontaneous with each topic;
  • Very detailed;
  • Perfectionists, with high standards;

The training was:

  • Interactive;
  • Interesting;
  • Hands-on and practical;
  • Easy to comprehend;
  • Applicable in the modern world, a combination of the traditional & modern butler;
  • Very much packed with information that the trainers were eager to share;

The trainers have:

  • Vast knowledge and extensive experience in training butlers all over the world, giving depth to the lessons and richness in examples and anecdotes;

“The most applicable and valuable information I learned was the EQ skills, wherein I now fully understand people’s behavior and how to handle them with ease and effectively. I love the way the trainers shared their experiences and value people—they did great!” VP

“The trainers are experts in their field and the training was enrichening.” JR

“The trainers had vast experience which they shared in their stories, giving us information that is applicable not just in the hospitality industry but also in our personal lives. Thank you so much for the learning experience.” LV

“The training is so helpful and very timely, with beneficial data we can cascade to our students to provide better service and guest satisfaction. Keep it up!” JD

“What had the most effect on me was learning the emotions of the guests, which is very important for us in the hospitality industry. The trainers were very informative and accommodating.” PM

“Splendid, well done! I really enjoyed the training and learned a lot, especially about the different emotions and how to deal with them. The trainers did a fantastic job connecting their experience to the training—a great experience, thank you very much.” RV

“The training was very useful and the trainers were confident—I just wish it had lasted longer.” NL

“The trainers were very good in interacting with the audience, giving insights and creating paths that widened our points of view.” ET

“The trainers were well-dressed and skilled professionals.” MM

“The training was very informative and the trainers very engaging with the participants.” JG

We also have feedback from a recent training done by VP Amer Vargas at the soon-to-open Solaz Los Cabos, a Luxury Collection Resort. Just a few excerpts:

“The training was very interactive and the instructor was very professional at all times. Amer is, by far, the best in what he does.” GE

“I enjoyed the structure of the training, with very thorough content and a good mix of theory and interactive exercises. Amer kept the training mood positive at all times. PMcL

(and comparing with other butler trainings)

“There may be people with the knowledge, but a different matter is teaching and knowing how to present the information. The key differentiator is the passion for teaching and sharing the information that Amer Vargas provides.” OH

The Institute is dedicated to raising service standards by broadly disseminating the mindset and superior service expertise of that time-honored, quintessential service provider, the British Butler, updated with modern people skills, and adapted to the needs of modern employers and guests in staffed homes, luxury hotels, resorts, spas, retirement communities, jets, yachts & cruise ships around the world.

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The Modern Butlers’ Journal, August 2018, In Their Words

In Their Words

How those trained by the Institute’s trainers feel about their experience

“This training was fantastic—it changed my perception of the guests and even daily life, helping me to focus on situations and details. It was not a boring training session, but more like talking to each other and sharing experiences, which I loved. Budi is a kind and friendly person, a legend.” RK

‘This is the best training I have ever had—Budi, the trainer, is outstanding, teaching clearly so it is easy to understand.” ASK

“This is the best training I have had in my 16 years in the hotel industry. It was great fun and we all fell in love with the trainer.” AM

“Mr. Budi builds trust smoothly and easily between the students and himself, which helps us take in the materials easily, reinforced by his knowledge and experience.” AP

“I loved it, Mr. Budi is perfect, the best training I have had. I learned so many things, including the principles of how to learn effectively, and the true mindset of a butler.” S

“This training was both informative and beneficial, explained well and always coming to the point.” AR

“The best training I have had, the way Budi explained everything and gave examples, it makes it easy for me to learn.” MZH

“The interactive approach to the training meant I increased my knowledge and improved my skills in servicing guests.” RA

“I not only learned new ideas, but refreshed ideas I already had but was not applying.” RD

The Institute is dedicated to raising service standards by broadly disseminating the mindset and superior service expertise of that time-honored, quintessential service provider, the British Butler, updated with modern people skills, and adapted to the needs of modern employers and guests in staffed homes, luxury hotels, resorts, spas, retirement communities, jets, yachts & cruise ships around the world.

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The Modern Butlers’ Journal, July 2018, In Their Words

In Their Words

How those trained by the Institute’s trainers feel about their experience

One individual just graduated from the Institute’s On-line Private Service Course, consisting of about 400 hours of study and assignments, which took him about 10 months, or 10 hours a week, to complete. He had prior experience in high-end hospitality management, as well as household manager work. It took dedication and persistence, and this is what he had to say on completion: “This course has been of real benefit to me—quite challenging at times but a great way for me to stay in the game while I continue to look for my next position. The course has given me confidence and a trust in my knowledge and experience in the field, and I appreciate all the guidance throughout. The two books Serving the Wealthy Volumes I & II are indispensable texts for anyone in the profession.” DD

The Institute is dedicated to raising service standards by broadly disseminating the mindset and superior service expertise of that time-honored, quintessential service provider, the British Butler, updated with modern people skills, and adapted to the needs of modern employers and guests in staffed homes, luxury hotels, resorts, spas, retirement communities, jets, yachts & cruise ships around the world.

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The Modern Butlers’ Journal, In Their Words, June 2018

In Their Words

How those trained by the Institute’s trainers feel about their experience

The following are some comments from the butlers Mr. Vargas, the IIMB’s Vice-president and trainer for Spanish Speaking Markets, had the pleasure of coaching during his recent one-month stay in Cuba:

“What I liked the most was the opportunity to listen to the experiences of the butler and sharing mine with my colleagues, as well as learning new ways of working. I enjoyed every minute of the training. Many thanks for the time you dedicated to us.”

“I loved learning about the new trendas and techniques to surpass the expectations of the most demanding guests, as well as everything related to improving communication.”

“I really enjoyed the theory sessions, where I gained new knowledge on many subjects, like how to improve time management, how to handle complaints, and the abilities and attitude needed for better service to guests, as well as how to enhance efficiency and team work.”

“The teacher was very easy to understand, very direct and clear and very professional.”

The Institute is dedicated to raising service standards by broadly disseminating the mindset and superior service expertise of that time-honored, quintessential service provider, the British Butler, updated with modern people skills, and adapted to the needs of modern employers and guests in staffed homes, luxury hotels, resorts, spas, retirement communities, jets, yachts & cruise ships around the world.

Categories
Newsletter Training

The Modern Butlers’ Journal, In Their Words, May 2018

In Their Words

How those trained by the Institute’s trainers feel about their experience

“Wide ranging and useful information, lots of examples given based on real experience; I appreciated the concepts and tools covered for dealing with different situations and on a daily basis, and the role playing gave a better understanding.” Front Office Manager

“Very important and very useful training conducted in an interesting way. I learned a lot on dealing with guests and also for life in general. Thank you for teaching us how a modern butler goes about his business.” Head Butler

“The trainer explains things in a very detailed way. One of the best trainings I have ever had in hospitality and I look forward to applying everything I have learned, not only in performing my duty, but in my personal life, as well.”

“The trainer is brilliant, delivering valuable knowledge that I just love—information that is useful not just for butlers but for anyone servicing guests. The theory and practical exceeded my expectations.” Mgr. LD&QA

The Institute is dedicated to raising service standards by broadly disseminating the mindset and superior service expertise of that time-honored, quintessential service provider, the British Butler, updated with modern people skills, and adapted to the needs of modern employers and guests in staffed homes, luxury hotels, resorts, spas, retirement communities, jets, yachts & cruise ships around the world.

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Newsletter Steven Ferry Training

The Modern Butlers’ Journal, In Their Words, April 2018

In Their Words…

How those trained by the Institute’s trainers feel about their experience

“Mr. Vargas proved to be a knowledgeable, patient, and passionate trainer and the feedback from the students couldn’t be better: In fact, they have all been united in their view that both the theory and practice classes were very interesting  and exceeded everyone’s expectations. They have a renewed confidence in their skills and now know which areas they should develop individually, not only at work but also in their personal life. Our team members learned new communication and interpersonal skills that will no doubt allow them to meet every guest’s expectations in wow’ing them. It is indeed a joy to watch how engaged and involved they all are, contributing in excellent ways to the everyday hotel operation, constantly interacting with their teams and briefing them on ways to improve and develop their service delivery. In summary, we are truly honoured to have had Mr. Amer Vargas as a coach. Thank you for inspiring the team!”  TM

 

The Institute is dedicated to raising service standards by broadly disseminating the mindset and superior service expertise of that time-honored, quintessential service provider, the British Butler, updated with modern people skills, and adapted to the needs of modern employers and guests in staffed homes, luxury hotels, resorts, spas, retirement communities, jets, yachts & cruise ships around the world.