In Their Words

How those trained by the Institute’s trainers feel about their experience, or their managers about the results

We say hello to the New Year with feedback from the new Nobu Hotel Los Cabos in Mexico, including some kind words from that property’s General Manager. To all of you, congratulations and best wishes for a successful 2020!

“First of all, congratulations for the great job you have done!

“I really thank you for coming to train our butler team and I am sure this is the beginning of a long collaboration and many more trainings to come.

“A special mention to your ability to create such dynamic and professional trainings.

“I rest at ease knowing that our team made a great step forward and have learned a significant chapter in their professional lives as butlers.” Mr. Felix Schlokat, General Manager, Nobu Hotel Los Cabos

“I thoroughly enjoyed the whole training. The attention and recognition to detail that Mr. Vargas points out when demonstrating/teaching each task is remarkable. He is an expert in everything he shows you and has an exceptional answer to al your questions and doubts. Shoe shining, packing and unpacking were extremely helpful as well as all the other information Mr. Vargas’ course/certification has to offer. Excellent course! Spectacular training overall. Mr. Vargas is an amazing mentor.” C.P., Concierge.

“I loved the whole training! I feel better trained, much more confident and ready to provide luxury service. The way the instructor explained the subjects was charming and easy to understand.” M.C., Butler.

“I loved the training in general and how Amer personalizes the training in particular. I loved that I could reinforce basic concepts I had in my mind but I wasn’t completely confident about.” C.de A., Butler.

“I found every little detail the instructor showed us interesting, as well as the way he caught our attention and developed the course. (I also liked) the fine tuning of particular services we believed we were already performing well; however I felt it was a complete learning experience. What really fascinated me was the unpacking procedure and how to tie bow ties.”

“10/10. It was truly fascinating! =) Many Thanks.” 

“The trainer was unbelievable. The curriculum, although short, was excellent.”

“I liked everything!!! It was absolutely breathtaking. I wish I could have more time to learn.”

“It’s hard to choose something I liked in particular, as it was all excellent and interesting, and the way of conveying the information was really engaging.”

“I particularly liked the fact that as the trainer was sharing his knowledge, he made the team feel confident to ask anything, with the certainty we would always get a nice appropriate answer. He is really humble.”

“(I liked) the curriculum and the fact that the instructor’s speech was easy to understand, as well as all the knowledge about the main aspects of the butler’s duties. The training was so interesting that time went very fast. I give it a 9/10 because it was too short and the subjects covered were far too interesting.”

The Institute is dedicated to raising service standards by broadly disseminating the mindset and superior service expertise of that time-honored, quintessential service provider, the British Butler, updated with modern people skills, and adapted to the needs of modern employers and guests in staffed homes, luxury hotels, resorts, spas, retirement communities, jets, yachts & cruise ships around the world.

In Their Words

How those trained by the Institute’s trainers feel about their experience, or their managers about the results

This month we include a few words from the butlers that attended the refresher training at the beautiful Sofitel Legend Santa Clara in Cartagena de Indias, Colombia, as well as from the management team and butlers at The Ungasan Clifftop Resort in Bali, Indonesia, who attended Mr. Budi Prihardjanto’s training there recently.

“(This is what I liked the most of the training):

• The precise knowledge and the willingness to share it
• The trainer’s positive attitude and enthusiasm
• His professionalism

The waiting and the effort devoted to getting this refresher training was well worth it to learn new things with a great instructor. On a scale from 1-10: 100!”

“It was a very comprehensive training. Even though it is clearly focused for butlers, it also provides support and complements many service areas.”

“Amer is an excellent person and a splendid instructor. He has lots of experience and knows how to divulge it. It’s a privilege to have attended his training.”

“(I really liked) the clear and easy-to-understand explanations of the instructor, the resources used and the examples he provides to support the understanding to the audience, as well as his vast experience and his mastering of the subjects he delivers.”

“I’d like to thank Mr. Vargas for all the teachings and the dedication given to this training. There isn’t much that could actually be improved in an excellent training such as this. My deepest gratitude for lighting the flame of motivation in our new butlers: I’m completely sure this tutoring will remain in them for the rest of their lives. On a scale from 1 to 10, 15!”

I have had the pleasure of working with Budi at two properties now and can attest to the powerful motivating effect of his training. The morale and focus of our entire team at The Ungasan has immediately and noticeably improved… and we are already planning his return visit.” GP, General Manager

“From my experience in attending several trainings, Budi is the best. He talks about the modern butler mindset, communication skills, and leadership. He is knowledgable, expert, inspiring, and speaks from his experience of success. I highly recommend him as the best of modern butler trainers and motivators. Thank you!” MS, Butler Supervisor, The Ungasan

Training that lasts…

[Based on training received in 2011]: “I can’t really forget the best training I ever had in my life and I am really proud to be a student of yours. We are still following the same SOP’s from you. I would say you are the main person who played a very important role to make Cheval Blanc successful since from the pre-opening.” N

[Based on training received in 2007]: “I always remember the wonderful training at The Plaza Hotel.” EC

The Institute is dedicated to raising service standards by broadly disseminating the mindset and superior service expertise of that time-honored, quintessential service provider, the British Butler, updated with modern people skills, and adapted to the needs of modern employers and guests in staffed homes, luxury hotels, resorts, spas, retirement communities, jets, yachts & cruise ships around the world.

In Their Words

How those trained by the Institute’s trainers feel about their experience, or their managers about the results

We do expect to change lives with our training. In one case recently, one student, after just three hours of training on the EQ skills, used them to save a man’s life who was seconds away from committing suicide. Congratulations and all power to that butler for being bold enough to use the skills he had been taught in a most-pressing of situations.

Below are successes from some of the recent butlers graduates at The Nautilus in the Maldives and the Ritz Carlton Reserve, Dorado Beach in Puerto Rico.

The General Manager at The Nautilus, a private island that is redefining hospitality, commented after the training, “I see lots of passion and commitment in the team which is really amazing. The feedback of the recent training sessions has been very positive and thank you for planning the syllabus to suit our requirements with the Brand hallmarks.”

And from the trainees:

“What I liked the most was how to read people’s emotions and body language on our job and in life—especially how to like people it is difficult to like.”

“The trainer was passionate in his explanations and teachings and put a lot of effort into giving concrete examples for our better understanding—everything was just perfect.”

“The examples being given were very accurate, according to what we are experiencing here.”

“Thank you for the amazing training. ‘He who leaves a trail of glitter is never forgotten.’ Thank you for sprinkling your knowledge over us and making us sparkle even more.”

“I have looked forward to the training since our first training with you. It has been a great learning experience, not only for the work environment but also in how to handle problems in our personal life, which is amazing.”

“Every single piece of information was very useful and perfect—the trainer very friendly and easy to understand.”

“The trainer explained everything in a very detailed way, it was very useful for day-to-day operations. I would like to know even more things to wow the guests.”

“All the topics were based exactly on what we need to do on the job—especially knowing how to make someone happy and wow the guests.”

“Thank you for coming again—it was so good to refresh all the training. The emotional skills are very helpful, especially when interacting with guests and those in difficult situations. I was happy to be part of this training and enjoyed all the drills and learning experiences—well informed training with the most well-informed of trainers.” 

“The training strengthened my skills and helped me come to a higher level.”

The Institute is dedicated to raising service standards by broadly disseminating the mindset and superior service expertise of that time-honored, quintessential service provider, the British Butler, updated with modern people skills, and adapted to the needs of modern employers and guests in staffed homes, luxury hotels, resorts, spas, retirement communities, jets, yachts & cruise ships around the world.

In Their Words

How those trained by the Institute’s trainers feel about their experience, or their managers about the results

Successes from some of the recent butlers graduates at the Selman Marrakech:

“I have learned how to better talk to clients, unpack a suitcase and keep everything properly in the closet, as well as key words and phrases to use whilst at work and how to keep in control and calm.” HC

“It was very interesting, I learned new things and developed new skills.”

“I liked most of this training. What I really loved was all I learned about butlers, and the easy-going (manner) and friendliness of the instructor.

“It was really good. I appreciated the training a lot.”

The Institute is dedicated to raising service standards by broadly disseminating the mindset and superior service expertise of that time-honored, quintessential service provider, the British Butler, updated with modern people skills, and adapted to the needs of modern employers and guests in staffed homes, luxury hotels, resorts, spas, retirement communities, jets, yachts & cruise ships around the world.

In Their Words

How those trained by the Institute’s trainers feel about their experience, or their managers about the results

From the St. Regis in Kuala Lumpur, Malaysia:

“Most useful: always be sincere in what we do, think or intentions, he teach(es) me that all people can feel when we are genuine to help, this helps me a lot to be better person with positive mentality. Trainer is funny, knowledgeable, and an all-rounded person. He was straight to the point, easy to understand, and WOW!” NSS

“The trainer was friendly, the training was fun, interesting, and very useful for my work.” YXL

“The information on communication helps me a lot in both my career or my personal life.” CBK

“Most useful was knowing how to handle difficult situations and connecting emotionally with my guest.” LWL

“The correct mindset was the most valuable to improve my life style and be a successful hotelier. The trainer was very friendly, the presentation very clear, accurate, and easy to understand.” RR

“The trainer is a knowledgeable and friendly person, willing to share his experience and knowledge with us; his training material is the best.” LZY

“The trainer made sure that the class was always in cheerful mode, tracking with us and making sure we all fully understood each point before proceeding to the next. He is really resourceful and much appreciated.” CCW

The trainer is very friendly, has a lot of experience, and always encourages me to be a better person.” MHFBH

“I learned to have the mindset of a butler—the most crucial part that all butlers need to have in order to be better butlers. The trainer is very genuine and sincere in his teachings, a very experienced and inspiring leader—it is not just that he is very friendly and acts like a father teaching his son, but that the training is really useful and effective.” MIABN 

“The trainer exceeded my expectations in the way he taught us, making it really fun, enjoyable and meaningful.” MIBI

“The important thing that I learned in this training is the way we think. My mindset now is different from before and this prepares me to serve my guest better. What I liked most about the trainer was that he gave real life examples from his experience, and the way he speaks, catches my attention.” AFBMR

In Their Words

How those trained by the Institute’s trainers feel about their experience, or their managers about the results

From Fushifaru, Maldives butlers:

“Budi is the best trainer I have ever had, with a lot of positivity and motivation, and an enthusiasm that goes beyond expectations, explaining every detail. He changed the way I think professionally and in my personal life—a totally positive outlook and new mindset.” KK

“The attitude with which the training is done—not so formal but easy going and open minded —helps you to relax and learn more, not being afraid to ask questions” AK

“I really understand how the butler is meant to perform.” RD

“I learned how to communicate with guests in different situations and how to control the situation: I have learned many things that I did not know before, and how important butler service is for guests.  The trainer explains things so well and  motivates us so we are confident we can do it.” HR

And from The Butler Experience in Mauritius:

“The training is of an advanced level with precise information—I’ve learned emotional engagement and have already started to use the concept with very good results. I’m now able to better understand why people behave in a particular manner thanks to the fact that I understand the make-up of the mind, how people are triggered, and what to do about it.  Professor Ferry is a great scholar and has profound knowledge on a wide range of things—he is sharp—thank you for this great learning experience.” DBAC

“I acquired a lot of useful information that will help me further my career. I really appreciate the method the trainer used and I love the techniques for studying—if I had only had these techniques before, I would be a genius, but I will use them and keep learning the way the trainer showed me. I have never before had the information about emotions and the mind and will use them in my life as well as my workplace. What did I like the most? Everything!” SZS

“The best butler course that I ever did. The trainer exhibited enormous patience when any of us took time to understand, explaining things with examples.” SMA

“Everything I learned was useful for the job, as well as in my life. The best trainer I ever had, brilliant in all ways. He made our training fun and very enriching, changing my mindset on how to be a good butler.” RA

“Thanks from my heart!” GD

“I have done a lot of training with many different trainers and groups—this was completely unique and different, and I learned a lot and improved myself.” SZS

“An understanding person, a very good teacher and a very good human being.” PJ

“The best trainer I have ever had—a dream and brilliant in all ways, enriching.” CP

“I have learned so many useful things to put into practice in my professional life and future career, as well as my day-to-day personal life, such as dealing with and managing others, and my own lifestyle. I am so lucky to have had the best professional trainer with a world of experience who is proud and keen and passionate to share his knowledge with us, and he knows his subject very well, and makes us into better, caring hospitality professionals.” JJA

In Their Words

How those trained by the Institute’s trainers feel about their experience, or their managers about the results

The VP Asian Operations recently completed a short training in Amilla Fushi in the Maldives. Here is feedback from some of the trainees.

“The trainer is a friendly person who presented to us with perfect and real-life examples on such as how to handle tricky situations with guests, and those who are rude or angry.” AZ

“The way the trainer explains is amazing, we can understand very easily.” HZ

“This is one of the best trainings I have done…very effective in our own life and personal relationships—it was not only butler training but also training in how to be successful in everything.” AS

“I learned how to deal with all types of guests, how to make them happy and feel WOW, and how my mind and body should be set to be a good butler. I have learned to be a good-hearted person, to respect and love others. I like the trainer as the way he teaches us is very friendly and professional. He makes me understand about everything in this training, in my life. I have never done training like this, so nice, understandable and in very short period of time I have learned a lot.” AF

“I like the trainer, as even a simple conversation with him gives so much insight and information. He is charming and good in delivering the training, which is not limited to only practical skills. I strongly suggest that our leaders/managers take this course.” AD

“I learned things on a deeper level: How to keep the mindset and focus on best quality of service and at the same time keep good relationships with other departments. Think differently about upselling, see things with an open mind, ready to face any challenges and keep motivated at work. This is the best training, the trainer is a really good teacher, and understanding from his experience is a truly great opportunity— I will keep working toward the next level.” MH

“I learned how we treat guests and how it comes back to my life, self-respect & attitude. This training is not only important for my job but also for my personal life. The trainer is friendly and helps me improve my career.” NA

“I have learned to control emotions, understand the butler mindset, manage people. The trainer is amazing, training us not only with slides but also by experiences in stories, which is the best thing. He understands each one of us individually. I wish everyone had an opportunity to do this training.” AM

 

In Their Words

How those trained by the Institute’s trainers feel about their experience, or their managers about the results

“Thanks to all your help, we had a very successful opening and everything went very smoothly with many guests commenting that they couldn’t believe we had just opened, based on the experience they received.

We even won an award from Luxury Travel Intelligence for best new Luxury Resort 2018 after they sent undercover auditors.”

BC, GM, Hurawalhi and Kudadoo Private Island, Maldives