The Modern Butlers’ Journal, December 2019, Basic Butler Skills


Thinking in sequences is an important skill for a butler and an important element in anticipating.

999: The number dialed in the UK when reporting an emergency.

Definition of emergency: “A serious, unexpected, and often dangerous situation requiring immediate action.”

Unexpected: A math problem be resolved in order to dial emergency services (look at the yellow phone!)


Two emergencies.

The Institute is dedicated to raising service standards by broadly disseminating the mindset and superior service expertise of that time-honored, quintessential service provider, the British Butler, updated with modern people skills, and adapted to the needs of modern employers and guests in staffed homes, luxury hotels, resorts, spas, retirement communities, jets, yachts & cruise ships around the world.