Frank Mitchell Newsletter

The Modern Butlers’ Journal, December 2018, Staff Training

Staff Training

by Frank Mitchell



Instructional Design, Part One

Often considered a science or discipline, it may be more useful for us to think of instructional design as a systematic approach to designing effective, quality instruction. There are many theories and design models. All hope to achieve maximum learning and retention while using the fewest resources.

Instructional Design, at its most basic, is encapsulated in the mnemonic ADDIE:

Analyze – What is the problem? What is causing it? Set objectives that describe the improvement you wish to see.

Design – What must be trained? What skill will help them achieve the objectives set under ‘analyze’?

Develop – Plan your lessons and create any material needed.

Implement – Conduct the training.

Evaluate – Ask students how it went and test their application of the learning. Did they learn? What improvements can you make before conducting the training in future?

Experts will point out that there is a lot more to ADDIE, but the application of the basic principle can be as simple or as complicated as needed. For our purposes, thinking through the ADDIE steps, even in the most basic way, results in a more-ordered approach —a vast improvement on the haphazard “Come here quickly, let me show you how to do this” approach so often used.

Next month we will look at a popular model used in instructional design.

Frank Mitchell’s background is as a private-service butler who then became a head butler at a hotel, and then a butler trainer with the Institute. While he continues to train butlers for the Institute occasionally, his focus for the last decade has been on training hotel and resort staff. He has written several well-received columns for the MBJ over the years and can be contacted via the Institute. 

The Institute is dedicated to raising service standards by broadly disseminating the mindset and superior service expertise of that time-honored, quintessential service provider, the British Butler, updated with modern people skills, and adapted to the needs of modern employers and guests in staffed homes, luxury hotels, resorts, spas, retirement communities, jets, yachts & cruise ships around the world.