Butler standards Newsletter

The Modern Butlers’ Journal, January 2021, Special Notice, Media Exposes SABA

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The famous South African investigative program, Carte Blanche, interviewed past South African Butler Academy students, including those taking part in the previous legal action between Mr. Cross and the well-known blogger/guest house owner, Ms. Chris von Ulmenstein, who won the high court case against SABA (Case No.: 23686/2016) in 2017. The programme aired on Sunday, December 27, 2020 and can be seen on YouTube.

The number of views within 24-hours shows the topic is hot in our relatively small community, with new people deciding to join the legal actions against SABA as a result of seeing the TV programme; further information and responses can be viewed at this link.

If you would like to share information about the defendants, please contact the chief litigant, Ms. Lin Yang: ylin63 @

The Institute is dedicated to raising service standards by broadly disseminating the mindset and superior service expertise of that time-honored, quintessential service provider, the British Butler, updated with modern people skills, and adapted to the needs of modern employers and guests in staffed homes, luxury hotels, resorts, spas, retirement communities, jets, yachts & cruise ships around the world.