Jeffrey Herman Newsletter

The Modern Butlers’ Journal, May 2020, Consulting the Silver Expert

Consulting the Silver Expert

by Jeff Herman

Some random questions and answers

Q: Where can I find glass liners made for my open salt container (cruet)?

A: Pairpoint Glassworks will hand-blow liners in any color for open salts, ice buckets, casseroles, etc. They do excellent work and prices are very reasonable.

Q: Why can’t I remove a stain from my silver salver after serving a roast?

A: Obviously, there must have been an ingredient that discolored the salver.

Did you use a cellulose sponge with the polish? If so, you may want to try a cotton ball as it will condense the polishing ingredients. That’s what I do. If that doesn’t remove the stain, you may need something a bit more abrasive, like Wright’s. I’m sure by now that you know to stay away from Tarn-X!

Mr. Herman continues to offer his services to our readers for any questions you may have about the care of silver. Either contact him at (800) 339-0417 (USA) or via email: jeff @

The Institute is dedicated to raising service standards by broadly disseminating the mindset and superior service expertise of that time-honored, quintessential service provider, the British Butler, updated with modern people skills, and adapted to the needs of modern employers and guests in staffed homes, luxury hotels, resorts, spas, retirement communities, jets, yachts & cruise ships around the world.