In Their Words

How those trained by the Institute’s trainers feel about their experience

A summary of the feedback from the 27 professors at De la Salle University in Manila, who were trained on the art of butling, and how to train butlers for the hospitality industry:

The trainers were:

• Most patient with novices like us;
• Very flexible;
• Spontaneous with each topic;
• Very detailed;
• Perfectionists, with high standards;

The training was:

• Interactive;
• Interesting;
• Hands-on and practical;
• Easy to comprehend;
• Applicable in the modern world, a combination of the traditional & modern butler;
• Very much packed with information that the trainers were eager to share;

The trainers have:

• Vast knowledge and extensive experience in training butlers all over the world, giving depth to the lessons and richness in examples and anecdotes;

“The most applicable and valuable information I learned was the EQ skills, wherein I now fully understand people’s behavior and how to handle them with ease and effectively. I love the way the trainers shared their experiences and value people—they did great!” VP

“The trainers are experts in their field and the training was enrichening.” JR

“The trainers had vast experience which they shared in their stories, giving us information that is applicable not just in the hospitality industry but also in our personal lives. Thank you so much for the learning experience.” LV

“The training is so helpful and very timely, with beneficial data we can cascade to our students to provide better service and guest satisfaction. Keep it up!” JD

“What had the most effect on me was learning the emotions of the guests, which is very important for us in the hospitality industry. The trainers were very informative and accommodating.” PM

“Splendid, well done! I really enjoyed the training and learned a lot, especially about the different emotions and how to deal with them. The trainers did a fantastic job connecting their experience to the training—a great experience, thank you very much.” RV

“The training was very useful and the trainers were confident—I just wish it had lasted longer.” NL

“The trainers were very good in interacting with the audience, giving insights and creating paths that widened our points of view.” ET

“The trainers were well-dressed and skilled professionals.” MM

“The training was very informative and the trainers very engaging with the participants.” JG

We also have feedback from a recent training done by VP Amer Vargas at the soon-to-open Solaz Los Cabos, a Luxury Collection Resort. Just a few excerpts:

“The training was very interactive and the instructor was very professional at all times. Amer is, by far, the best in what he does.” GE

“I enjoyed the structure of the training, with very thorough content and a good mix of theory and interactive exercises. Amer kept the training mood positive at all times. PMcL

(and comparing with other butler trainings)

“There may be people with the knowledge, but a different matter is teaching and knowing how to present the information. The key differentiator is the passion for teaching and sharing the information that Amer Vargas provides.” OH

The Institute is dedicated to raising service standards by broadly disseminating the mindset and superior service expertise of that time-honored, quintessential service provider, the British Butler, updated with modern people skills, and adapted to the needs of modern employers and guests in staffed homes, luxury hotels, resorts, spas, retirement communities, jets, yachts & cruise ships around the world.