In Their Words

How those trained by the Institute’s trainers feel about their experience

“The trainer goes into details on each and every subject…this was the first training that did not make me sleepy.” HH

“The presenter was extremely knowledgeable and the discussion reflected the needs of the group.” AI

“I learned many things that were very useful and fun—everything was perfect.” IN

“The trainer explained each and everything, never giving up on anyone who didn’t get it. The training was very helpful for my career and future.” MR

“The trainer made us comfortable learning and the training was fun. I will use these skills in my life.” AN

“Very entertaining.” GA

“The trainer explained everything so well that it was very easy for me to understand. He answered all our questions and cleared up our misunderstandings.” AR

“Mr. Ferry is the best teacher.” EZ

“The training was informative, direct, and entertaining—role playing with real scenarios.” AM

“The trainer is perfect: a cheerful person who taught me a lot of information about the tourism industry and service. I hope we will have more training again, one day.” AA

“This course helped me a lot to grow up.” IS

“Very professional and informative.” MM

“Professor Steven is one of the best trainers I have ever met; his knowledge, experience, and humor made me increasingly interested in learning from him. He is also a kind-hearted person. The whole class was very interesting and everyone contributed to doing the drills and to the class as much as they could.” IM

“Everything was perfect—I like the way the trainer explained everything in detail.” AR

“Informative, unique concepts.” MA

“Very informative: I learned lots of new ways to do the job—would love to do full butler training.” HK

“The trainer is very kind and knowledgeable, a lot of fun.” MM

“The trainer was the best: He knows how to train and make perfect butlers.” SA

“The trainer comes down to the same mindset as the students to bring them up, understanding very well how to get along with the class and motivate the students.” AI

“The way Budi teaches is unique, he is inspirational, motivating us, and helping us bond.” AM

“I just love the trainer: He is helpful and interactive, the training personalized.” NI

“The trainer provides examples from real life, explaining things so they are easy for us to understand, so we learned a lot from him.” LYC

 

The Institute is dedicated to raising service standards by broadly disseminating the mindset and superior service expertise of that time-honored, quintessential service provider, the British Butler, updated with modern people skills, and adapted to the needs of modern employers and guests in staffed homes, luxury hotels, resorts, spas, retirement communities, jets, yachts & cruise ships around the world.