Message from the Chairman

by Steven Ferry

The Confluence of Private and Hospitality Butler Service

This past month I have been focusing in the Maldives, and will next month in Cap Ferrat, France, on supporting privately owned, boutique hotels that are pushing the envelope on the difference between private service butlers and hospitality butlers. The level of service expected in private estates can and is being offered in public hotels—a logical and inevitable path that has been a long time in coming.

The Institute is dedicated to raising service standards by broadly disseminating the mindset and superior service expertise of that time-honored, quintessential service provider, the British Butler, updated with modern people- skills, and adapted to the needs of modern employers and guests in staffed homes, luxury hotels, resorts, spas, retirement communities, jets, yachts & cruise ships around the world.