Message from the Chairman

by Steven Ferry

Another issue packed with interesting tidbits and pointers for butlers. On the media side, we have examples of good butlers and bad butlers being placed in the public consciousness—a mixed report card.

The Institute is dedicated to raising service standards by broadly disseminating the mindset and superior service expertise of that time-honored, quintessential service provider, the British Butler, updated with modern people- skills, and adapted to the needs of modern employers and guests in staffed homes, luxury hotels, resorts, spas, retirement communities, jets, yachts & cruise ships around the world.