Message from the Chairman

by Steven Ferry

As promised, the first part of a 3-part series on the pandemic and subsequent lockdowns that have completely undermined our lives and economies has been published. It explains what has been going on and why, and by the third part, empowers the reader to do something effective to end the pain. Parts II and III will be published on 2 and 9 July. Anyone wanting their own copies of the 50-page report, with 300+ links, is welcome to contact us directly and will be sent it on 9 July, or you can look on our website on 16 July, when the report will be posted in full.

The Institute is dedicated to raising service standards by broadly disseminating the mindset and superior service expertise of that time-honored, quintessential service provider, the British Butler, updated with modern people- skills, and adapted to the needs of modern employers and guests in staffed homes, luxury hotels, resorts, spas, retirement communities, jets, yachts & cruise ships around the world.