Message from the Chairman

by Steven Ferry

What a year 2018 has been on the economic, political and social fronts! Hopefully, 2019 will see some peace and prosperity engineered, as generally speaking, people do better with both!

All Institute trainers have been hard at work, creating little miracles (see “In Their Own Words” for a sampling, and we have made progress in creating partnerships with educational institutions to train butlers in volume for specific markets.

The last in a series of three articles on improving the grading and QC of hotels and resorts around the world was published in various venues this month. There seems to be a need for a more-modern approach to assessing luxury hotel and resort offerings, especially in terms of guest engagement and employee efficiency (and certainly in introducing butler assessments). We shall see whether or not the existing Quality Assurance companies see fit to up their game.

The Institute is dedicated to raising service standards by broadly disseminating the mindset and superior service expertise of that time-honored, quintessential service provider, the British Butler, updated with modern people- skills, and adapted to the needs of modern employers and guests in staffed homes, luxury hotels, resorts, spas, retirement communities, jets, yachts & cruise ships around the world.