Letters to the Editor

“Thank you for the recent article: It’s nice to know I’m not alone in my experiences with guests—I  have found some older guests prefer me to be more conversational/helpful.” AKH

The Institute is dedicated to raising service standards by broadly disseminating the mindset and superior service expertise of that time-honored, quintessential service provider, the British Butler, updated with modern people skills, and adapted to the needs of modern employers and guests in staffed homes, luxury hotels, resorts, spas, retirement communities, jets, yachts & cruise ships around the world.