Newsletter Training

The Modern Butlers’ Journal, In Their Words, May 2018

In Their Words

How those trained by the Institute’s trainers feel about their experience

“Wide ranging and useful information, lots of examples given based on real experience; I appreciated the concepts and tools covered for dealing with different situations and on a daily basis, and the role playing gave a better understanding.” Front Office Manager

“Very important and very useful training conducted in an interesting way. I learned a lot on dealing with guests and also for life in general. Thank you for teaching us how a modern butler goes about his business.” Head Butler

“The trainer explains things in a very detailed way. One of the best trainings I have ever had in hospitality and I look forward to applying everything I have learned, not only in performing my duty, but in my personal life, as well.”

“The trainer is brilliant, delivering valuable knowledge that I just love—information that is useful not just for butlers but for anyone servicing guests. The theory and practical exceeded my expectations.” Mgr. LD&QA

The Institute is dedicated to raising service standards by broadly disseminating the mindset and superior service expertise of that time-honored, quintessential service provider, the British Butler, updated with modern people skills, and adapted to the needs of modern employers and guests in staffed homes, luxury hotels, resorts, spas, retirement communities, jets, yachts & cruise ships around the world.