The Modern Butlers’ Journal, November 2018, In Their Words

IIMB logoIn Their Words

How those trained by the Institute’s trainers feel about their experience

Puerto Rico

“This course has shown me everything that I need to know for a spectacular start in the re-opening of the resort.”

“All of the skills have been useful to me. The course made me understand the pride of being a butler.”

“Thank you for this amazing opportunity, for all the tools I have learned. I’m so excited to start my new adventure, for me it was an honor.”

“Now I have new tools to provide better service and at the same time, I will get used to being a better person with a new perspective in life.”

“Everything was very useful for this job and in life.”

(This training) “gave me the power to enhance my skills and refresh what I had learned before.”

“I have never been a butler in my life and learning all these skills and history about the industry has made me very comfortable and proud of being in this position.”

“Thank you very much for your kindness and dedication and most of all for providing us with these amazing, life-changing techniques!”

“I personally found everything useful because for me, it was a completely whole new world. My favorite parts were the wine, butler background, etc. You opened my eyes to the ‘service world’.”

“I loved everything about the course.”

“The course taught me (how) to provide refined service and better engage at an emotional level with anyone and anywhere.”

“I have come to understand that giving service to others really is the key in all areas of life.”

“Great insight and lots of useful information.”

“It has been an in-depth look at the intricacies of the butler profession.”

“Since it is my first time practicing the butler services, I felt that all the information given by the trainers has really opened my eyes for a much more elegant and unique performance and service. Thank you for all your knowledge and patience. We will use all the tools you gave us to our advantage, so we can provide the Best Butler Service.”


The Emotional Scale was most appreciated by all of the students:

  • “The Emotional Scale is totally new and very useful. I can utilize these skills to communicate and interact with guests.” IN
  • “All the sessions were amazing and exceptional, but the Emotional Scale is very useful and helpful, and I can apply it to my job, as well.” NM
  • “The Emotional Scale is something I have never seen before that helped me deal with people in real life and in practical situations.” DA
  • “The training on emotions, what they are and the emotional scale itself, was just in time, as I had wanted to learn about it. The daily assignments on spotting and raising people on the emotional scale became second nature and it is really a positive way of life, as well as a big advantage in hospitality.” JS
  • “Using the Emotional Scale in our daily life is really important.” NI

“Everything was excellent—the best and (most) interesting training.” AS

“An amazing teacher, especially his patience level to make us understand the facts, and the best teacher I have ever had—the best training.” IYN

“Good attitude and teaching method…. Thank you for the 13 days filled with knowledge and joy.” AS

“Good personality, friendly and understanding—really good, informative training.” HM

“Role playing and sharing his experiences made it easier to understand and apply what we learned in the work environment. The best training I have ever attended.” IN

“The training was perfect: everything we did was extremely interesting—thank you for the opportunity.” SE 

“Most professional person I ever met—the training was perfect, the best and most useful training I have had in my life; I learned lots of things that are very useful for my job and in my life.” MA

“I have learned a lot about butlers. The trainer is absolutely the best trainer I have met in my life: He taught us in a way we could understand each and every thing he says. The training was perfect and I look forward to being trained again by (the trainer). Thanks for everything, I will make use of all the knowledge and implement it in servicing my guests.” UR

“The trainer was very easy to understand, informative, and knowledgeable about what needed to be delivered.” IJ

“It was a really good experience and training that I really had wanted to do. The Emotional Scale [helped me] more easily understand people in life, as did the communication skills and many other things that I experienced throughout the training. I am really confident I can use these skills to grow in the industry and move forward as a better person. The trainer was very kind and I must say, the best teacher I have ever met. We had so much fun throughout the training and learned so many useful things for my career.” MR

“Everything was beyond my expectations and absolutely fantastic: The teacher has amazing teaching skills—patience, listening to others, communicating information in a very unique way that we can digest easily—the best lecturer that I have met in the hospitality industry.” NM

“The training was organized very well with enough theory and practical.” DA

“The trainer is an expert in the field and full of wisdom, not just providing all the theories, but also profoundly explaining what it is all about. Patience, so much patience, really helpful and understanding.” JS

“The trainer was so thorough and detailed in everything he taught us. I realize how different and amazing this training was compared with other butler training I have received. He was so enthusiastic and never left anything undone. Even though the training should have been longer, the trainer covered so much and the most important things about hotel butlers. Thank you so much for the training—it really means so much to all the trainees around the world—there are so many people who know the trainer who have not met him nor had the opportunity to be trained by him. It was a dream for me and it came true. Thank you so much for everything.” NI

“The trainer is one of the most creative people I have ever met, knowledgeable, friendly, and helpful; the training was very helpful in knowing how to handle different people.” MH

“Amazing, I really enjoyed it.” AN

“I have learned many things that are useful in my daily life as well as in applying to my job. The trainer really taught us well, explaining each and every situation inn his coolest way, patient in explaining when we did not understand. It was fun, I loved the role playing with laughter.” DV

“The trainer is very smart and knows what he is delivering to the trainees. He makes sure everyone understands what he is delivering—very helpful to everyone.” AF

“Actually, I have been to a lot of training at my last few resorts, but this is totally different—it is not just training: There are a lot of things like feelings and emotions, and you can’t find this training normally, it is very important.” MP 

“What I liked the most about the training is the ideas on how to deal with different guests. The trainer is friendly and makes sure we understand what he is saying—everyone was so cheerful and enjoying the session.” HF

“I never thought of becoming a friend with an enemy until I learned the like-like drill. I learned a whole different way of thinking that I had never thought possible, so I am now confident to face any sort of guest. The trainer had a pleasant approach, smiling and patient, and never gave up on someone who didn’t get what he said.” DP

“The training was clear and easy to understand, it was amazing.” RS 

“The training was really useful for the job as well as the future; the trainer was very humble and taught well; we really had a good time.” S

“I was never bored during the class and the trainer really helped us a lot to understand everything.” MN 

“A very engaging trainer who covered a range of topics that appealed to everyone: The training was motivated and refreshing, and many elements of my life, both at home and work, can be improved as a result.” IS

“One of the best lecturers I have ever met—very clear in every explanation, very helpful lessons, new things learned, I had a wonderful time and I am glad I had the chance to participate.” MN

“Great opportunity to build my career, learning about the emotional scale in real life and how to communicate with each other.” AS

“The training was full of fun and practicals, and we have been using the emotional scale, a most important subject, in our daily operations.” JO

“I have learned a lot about emotional engagement, how to apply it to guests, as well as in our social life—the training was fun and the trainer made sure we had a clear picture with all his explanations.” IM

“I learned a lot that will help me grow. As I heard from others, the trainer is really good and I would love to have some more training with him.” HS


The Institute is dedicated to raising service standards by broadly disseminating the mindset and superior service expertise of that time-honored, quintessential service provider, the British Butler, updated with modern people skills, and adapted to the needs of modern employers and guests in staffed homes, luxury hotels, resorts, spas, retirement communities, jets, yachts & cruise ships around the world.