In Their Words

How those trained by the Institute’s trainers feel about their experience, or their managers about the results

“The trainer is very likable, first providing suggestions on how to manage areas of difficulty. He is understanding because he has experienced these kind of situations himself as a Butler, so he helps you not only like a friend, but also as a professional trainer. The training provided me with more knowledge on how to carry myself, not to think of myself as the center of attention but rather as someone who provides happiness to others with service genuinely given.” RIT

“Budi is the perfect trainer, friendly, and I learned a lot from this training: How I can communicate better with the guests, how to handle problems smoothly, and how to take care of our guests.” HM

“I learned the mindset of butlers and also how to communicate with guest properly; overall, the training was fantastic and the way the trainer interacted with all of us and taught us is awesome, He is the best!” SF

“The training has been a short but helpful journey in many ways for the job and life. The trainer is an awesome person who can mix fun and the serious during the training, explaining with passion and detail the different topics that we learned.” GS

“I learned the attitude needed to manage obstacles and how to deal with different types of guests/customers professionally, understanding them and their needs, thinking out of the box and taking quick action. I loved the trainer’s good attitude toward us and the way he delivered the training, his genuine smiles and friendliness, eager to teach us and fill our “empty cups.” MS

“Our trainer Mr. Budi is the best I have had so far, very friendly, his thoughts and experiences gave us the exact idea of what a butler is. He is a mentor and team leader who is dynamic, kind, focused, passionate, motivated, and determined. This training was the best of the best training I have ever attended, well organized, well-applied.” MF

“The trainer is excellent as he is very kind, humble, and knowledgeable. He was a trainer, a friend and like a parent to us. The training is very useful because it helped change our mind to thinking positive, the best way to communicate with guests, about emotional engagement and so on. Everything was perfect, I won’t forget Mr Budi—he is the best trainer in the journey of my life.” PT

The Institute is dedicated to raising service standards by broadly disseminating the mindset and superior service expertise of that time-honored, quintessential service provider, the British Butler, updated with modern people skills, and adapted to the needs of modern employers and guests in staffed homes, luxury hotels, resorts, spas, retirement communities, jets, yachts & cruise ships around the world.