The Modern Butlers’ Journal, January 2020, In Their Words

IIMB logoIn Their Words

How those trained by the Institute’s trainers feel about their experience, or their managers about the results

We say hello to the New Year with feedback from the new Nobu Hotel Los Cabos in Mexico, including some kind words from that property’s General Manager. To all of you, congratulations and best wishes for a successful 2020!

“First of all, congratulations for the great job you have done!

“I really thank you for coming to train our butler team and I am sure this is the beginning of a long collaboration and many more trainings to come.

“A special mention to your ability to create such dynamic and professional trainings.

“I rest at ease knowing that our team made a great step forward and have learned a significant chapter in their professional lives as butlers.” Mr. Felix Schlokat, General Manager, Nobu Hotel Los Cabos

“I thoroughly enjoyed the whole training. The attention and recognition to detail that Mr. Vargas points out when demonstrating/teaching each task is remarkable. He is an expert in everything he shows you and has an exceptional answer to al your questions and doubts. Shoe shining, packing and unpacking were extremely helpful as well as all the other information Mr. Vargas’ course/certification has to offer. Excellent course! Spectacular training overall. Mr. Vargas is an amazing mentor.” C.P., Concierge.

“I loved the whole training! I feel better trained, much more confident and ready to provide luxury service. The way the instructor explained the subjects was charming and easy to understand.” M.C., Butler.

“I loved the training in general and how Amer personalizes the training in particular. I loved that I could reinforce basic concepts I had in my mind but I wasn’t completely confident about.” A., Butler.

“I found every little detail the instructor showed us interesting, as well as the way he caught our attention and developed the course. (I also liked) the fine tuning of particular services we believed we were already performing well; however I felt it was a complete learning experience. What really fascinated me was the unpacking procedure and how to tie bow ties.”

“10/10. It was truly fascinating! =) Many Thanks.” 

“The trainer was unbelievable. The curriculum, although short, was excellent.”

“I liked everything!!! It was absolutely breathtaking. I wish I could have more time to learn.”

“It’s hard to choose something I liked in particular, as it was all excellent and interesting, and the way of conveying the information was really engaging.”

“I particularly liked the fact that as the trainer was sharing his knowledge, he made the team feel confident to ask anything, with the certainty we would always get a nice appropriate answer. He is really humble.”

“(I liked) the curriculum and the fact that the instructor’s speech was easy to understand, as well as all the knowledge about the main aspects of the butler’s duties. The training was so interesting that time went very fast. I give it a 9/10 because it was too short and the subjects covered were far too interesting.”

The Institute is dedicated to raising service standards by broadly disseminating the mindset and superior service expertise of that time-honored, quintessential service provider, the British Butler, updated with modern people skills, and adapted to the needs of modern employers and guests in staffed homes, luxury hotels, resorts, spas, retirement communities, jets, yachts & cruise ships around the world.