In Their Words

How those trained by the Institute’s trainers feel about their experience, or their managers about the results

This month we include a few words from the butlers that attended the refresher training at the beautiful Sofitel Legend Santa Clara in Cartagena de Indias, Colombia, as well as from the management team and butlers at The Ungasan Clifftop Resort in Bali, Indonesia, who attended Mr. Budi Prihardjanto’s training there recently.

“(This is what I liked the most of the training):

• The precise knowledge and the willingness to share it
• The trainer’s positive attitude and enthusiasm
• His professionalism

The waiting and the effort devoted to getting this refresher training was well worth it to learn new things with a great instructor. On a scale from 1-10: 100!”

“It was a very comprehensive training. Even though it is clearly focused for butlers, it also provides support and complements many service areas.”

“Amer is an excellent person and a splendid instructor. He has lots of experience and knows how to divulge it. It’s a privilege to have attended his training.”

“(I really liked) the clear and easy-to-understand explanations of the instructor, the resources used and the examples he provides to support the understanding to the audience, as well as his vast experience and his mastering of the subjects he delivers.”

“I’d like to thank Mr. Vargas for all the teachings and the dedication given to this training. There isn’t much that could actually be improved in an excellent training such as this. My deepest gratitude for lighting the flame of motivation in our new butlers: I’m completely sure this tutoring will remain in them for the rest of their lives. On a scale from 1 to 10, 15!”

I have had the pleasure of working with Budi at two properties now and can attest to the powerful motivating effect of his training. The morale and focus of our entire team at The Ungasan has immediately and noticeably improved… and we are already planning his return visit.” GP, General Manager

“From my experience in attending several trainings, Budi is the best. He talks about the modern butler mindset, communication skills, and leadership. He is knowledgable, expert, inspiring, and speaks from his experience of success. I highly recommend him as the best of modern butler trainers and motivators. Thank you!” MS, Butler Supervisor, The Ungasan

Training that lasts…

[Based on training received in 2011]: “I can’t really forget the best training I ever had in my life and I am really proud to be a student of yours. We are still following the same SOP’s from you. I would say you are the main person who played a very important role to make Cheval Blanc successful since from the pre-opening.” N

[Based on training received in 2007]: “I always remember the wonderful training at The Plaza Hotel.” EC

The Institute is dedicated to raising service standards by broadly disseminating the mindset and superior service expertise of that time-honored, quintessential service provider, the British Butler, updated with modern people skills, and adapted to the needs of modern employers and guests in staffed homes, luxury hotels, resorts, spas, retirement communities, jets, yachts & cruise ships around the world.