In Their Words

How those trained by the Institute’s trainers feel about their experience

The following are only a few of the comments expressed by the trainees who took the butler training in Cayo Santa Maria in Cuba for Melia Hotels International:

“Many thanks for your commitment and professionality, and for all the knowledge you put in our hands” SMR

“Thanks to Amer, the training was both very dynamic and instructive. The only bad thing was the training was very short!” DLG

“The training was excellent. The instructor was always professional and conveyed in a very positive and dynamic way his knowledge and experience. He knows very well how to make the subjects understandable to all the students.” MACP

“The course was excellent. It changed my work performance for the very best and the instructor was well prepared and knowledgeable: he couldn’t be any better. He not only taught in a very clear and pleasant way, but he also listened to the students and commented on our judgments.” JMA

“All the examples presented were very clear. The instructor’s passion and love for what he does flowed over us.” YCA

“The training was excellent and enriching, not only from a professional point of view, but also from a social and personal point of view. It was short but enlightening; I believe indispensable for anyone whose duty is to perform personalized services and surpass clients expectations.” ALR

“Thank you for coming from so far away to deliver the training. I understand you are fulfilling your obligations as per a contract, but a human being can’t really hide passion, and yours is simply over the top.” DSA

And these from students in The Edge in Bali, Indonesia:

“Now I understand and know how to be a professional butler. Budi is great coach, dedicated, and has a sense of leadership. He is friendly and his jokes made the training not boring.” KAS

“I learned that you could even apply the butler mindset in your daily life, and bring happiness to people around you. I also learned to read people’s character, understand the situation and make them feel comfortable. Budi is smart, full of experiences; a professional trainer, easy to understand.” WW

“It really helped me to open and broaden my mindset both as a butler and as an individual in my daily life. I have to put more attention on details, be well groomed, (and) read a guest’s character in order to have better interaction with guests, friends, and family. The trainer is an inspiring person.” GNHDP 

“I really liked the “Like-Like Drill”, where I learned how to build a positive first impression toward any person. It teaches me always to think positive and feel positive in any situation. I will certainly apply it in my daily job and life. Budi motivated me a lot so that I can perform well in my work as butler.” NPNPJ 

“It was about the butler mindset, which is applicable not only in my job but also could be applied in daily life. The training covered the whole subject of butler duties which taught me and the team to have more confidence to tackle any problem which may arise. The trainer was easy to understand when he teaches the topic because he explains with clear examples that are related to daily operations with real problems that we face.” DMA

“I have more confidence and a positive mind set: Budi teaches us very clearly, step by step. He is friendly, funny and smart.” IWJ

“What I learned most is that the butler mindset could be applied in daily life. I also loved the personal experiences from the trainer on how to handle guests, how to become a professional butler by not only mastering the (mechanical) skills but also the soft skills. The trainer has a lot of experiences to share and I would love to have a longer conversation with him to learn more.” PRN

“The training really helps to improve the quality of how to service the guest and also my daily life. With so many (personal) experiences from the trainer, we feel we have been guided on how to solve the problems in our daily work in the modern butler’s style. Training material was very detailed, but it was fun and the trainer has a lot of jokes.” IPGYG

“What I liked from the training is that whatever subject was being shared and taught was logical and made sense. It improved my mindset both on the job and in my daily life. The trainer is the best.” IWA

The Institute is dedicated to raising service standards by broadly disseminating the mindset and superior service expertise of that time-honored, quintessential service provider, the British Butler, updated with modern people skills, and adapted to the needs of modern employers and guests in staffed homes, luxury hotels, resorts, spas, retirement communities, jets, yachts & cruise ships around the world.