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Amer A. Vargas Butler standards Newsletter

The Modern Butlers’ Journal, December 2021, Why Butlers Pay Attention to Details

MickeyWhy Butlers Pay Attention to Details-Christmas Special

The Institute is dedicated to raising service standards by broadly disseminating the mindset and superior service expertise of that time-honored, quintessential service provider, the British Butler, updated with modern people- skills, and adapted to the needs of modern employers and guests in staffed homes, luxury hotels, resorts, spas, retirement communities, jets, yachts & cruise ships around the world.

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Butler standards Newsletter SABA South African Butler Academy

The Modern Butlers’ Journal, December 2021, SABA Update

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Update on Litigation against the South African Butler Academy

Legal actions being taken by Ms. Yang Lin and 18 students against the South African Butler Academy (SABA), Mr. Newton Cross, Guild Recruitment (GR), Mr. Willem Adriaan Coetzer, Butler Training Pty Ltd, and Butler Holdings Pty Ltd, have progressed.

After months of repeated delays and request for Ms. Yang Lin to grant them indulgence, the Defendants finally served their discovery. Their discovery documents show Newton Cross received six weeks of butler training at the South African School for Butlers and Household Personnel in 2002 and it is the only credential Mr. Cross presented. He admits in his affidavit that the facts of the matter concerning his claimed training are as follows: The Buckingham Palace training was a fabrication; he worked as a waiter on Cunard’s Queen Mary 2, not as a butler, and Cunard’s work appraisal shows Mr. Cross delivered “Standard” work performance, notches below “Exceed Standards” and “Outstanding”.

Contrary to Defendants’ publicity, the discovery documents confirm the research done that Mr. Cross has never been hired by Fancourt Hotel, and he never worked as a butler, as claimed, for the line of celebrities and four presidents.

The discovery documents further show that SABA has made proposals to some hotels to train their staff in exchange for free accommodations in their hotel and no further payment. Based on SABA’s hotel training videos posted online, it is believed that SABA used these training videos to add credits to itself, and further pitch its training to other hotels.

Some discovery documents seem dubious. See: Ms. Yang Lin’s Notice in Terms of Rule 35(3) dated 21 October 2021 and Defendants’ reply

In the meantime, the Protection of Personal Information Regulator has also started investigating Ms. Lin’s complaint about the Defendants’ publication of her residential address and their illegal use of her images to mislead consumers (Case No.: CDR334-21). We are told the National Consumer Commission’s investigation is at an advanced stage.

Due to lockdowns in 2020, high court cases are back-logged, the trial date has been delayed to 2022, with long-awaited justice finally expected to be served.

The Institute is dedicated to raising service standards by broadly disseminating the mindset and superior service expertise of that time-honored, quintessential service provider, the British Butler, updated with modern people skills, and adapted to the needs of modern employers and guests in staffed homes, luxury hotels, resorts, spas, retirement communities, jets, yachts & cruise ships around the world.

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Butler standards Newsletter Steven Ferry

The Modern Butlers’ Journal, December 2021, The Wisdom of Butlers Past

Steven FerryThe Wisdom of Butlers Past, part 55

by Steven Ferry

Proper Behaviour

Proper etiquette at the kitchen table for staff meals was covered in the last issue, and the book then swings into 22 pages of how staff should behave toward each other, as well as with family and guests. The advice begins with sentiments that we would find most acceptable today, and which are most timely as we enter the holiday season of good cheer:

«The more you endeavour to promote the happiness of those around you, the more you will secure your own. Consider that you must live with fellow servants like yourself, made up of imperfections, which will give you an opportunity of exercising your patience and forbearance towards them, as they will have to do towards you.

«Be not hasty in passing judgment on any one, as we are called on to act with Christian charity towards each other; that is, to do unto others as we would they should do unto us, were we in their situation and they in ours: if this were to be attended to, our lives would pass more pleasantly with us than they do; but how different is the practice in general to this I have no need to say, as observation and wo[e]ful experience will soon teach us what domestic quarrels families are too often the scenes of.

«There you will see envy, malice, duplicity, dishonesty, misrepresentation, and every other evil, to the tormenting of each other, instead of dwelling together in affection and unity, and living in peace and happiness, and making their home a little heaven, as they might if they were so inclined; instead of which they make it a hell on earth, by their wicked ways and disagreeable tempers, and wishing to tyrannize over each other: this seems to be the great bane in families, as I have known places where the servants have had every necessary good to make them comfortable provided by their employers, yet are miserable and wretched through not agreeing one with the other; thinking, I suppose, that happiness and respectability consist in having rule and authority over our fellow servants; but this is quite a mistake, as it consists in performing the duty which is allotted us, and doing unto others as we would wish they should do unto us: herein lies our true happiness.»

Extracted from the 1823 book, The Footman’s Directory and Butler’s Remembrancer, re-published in hardback by Pryor Publications. You may obtain your discounted copy (with free s&h) by emailing the publisher: Mr. Pryor (alan AT pryor-publications.co.uk).

The Institute is dedicated to raising service standards by broadly disseminating the mindset and superior service expertise of that time-honored, quintessential service provider, the British Butler, updated with modern people skills, and adapted to the needs of modern employers and guests in staffed homes, luxury hotels, resorts, spas, retirement communities, jets, yachts & cruise ships around the world.

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Butler standards Newsletter Steven Ferry

The Modern Butlers’ Journal, November 2021, The Wisdom of Butlers Past

Steven FerryThe Wisdom of Butlers Past, part 54

by Steven Ferry

 

 

Kitchen Meals

These meals were for the staff in the kitchen and required all staff to be present unless engaged in work for the employers. Anyone not arriving on time for grace to be said, had their food returned to the kitchen. The table was laid by the Hallboy, the entry level position for males. The manservants were expected to draw the beer for the meal, but not too much, as «shameful waste often brings wo[e]ful want to those who are so sinful as to be careless and extravagant in the provisions committed to their charge.» Any beer taken from the keg and not used was to be poured into a bottle and mixed in with the next day’s beer.

As for what to do during the meal, «talk but little while eating; I have known some who have been so rude as to talk all manner of filthy conversation at such times, which is a disgrace to any human being, and ought not to be suffered in any place, above all in a gentleman’s house. Some likewise cannot sit a moment without lolling upon the table, or cutting and chipping a bit of bread, or something of that kind, or rubbing the tablecloth with their fingers, or else knocking the knives against each other: avoid all such foolish actions. If you have done eating first, sit upright and behave respectfully, and never get up till all have done, unless your business calls you. Do not abuse the plenty you may see before you by suffering it to tempt you to eat and drink till you can do it no longer, or till you feel uncomfortable: this is a hoggish practice, and frustrates the designs of Providence; for, when the stomach is overcharged, it does harm instead of good, as it cannot digest well, particularly if you have not much exercise, as you cannot then require so much support; and gluttony and excess not only unfit the body for exercise, but likewise clog the wheels of the mind, and make it seem a trouble to read, move, think, or do anything else.»

Furthermore, arguments and complaints were not tolerated; it was thought these were engaged in by those who had not enjoyed a good meal before being employed.

While the staff were not allowed to enjoy themselves at table, nor to eat their fill nor even talk, for some reason, the exact opposite applied to employers and guests when they were eating.

 

 

Extracted from the 1823 book, The Footman’s Directory and Butler’s Remembrancer, re-published in hardback by Pryor Publications. You may obtain your discounted copy (with free s&h) by emailing the publisher: Mr. Pryor (alan AT pryor-publications.co.uk).

 

 

The Institute is dedicated to raising service standards by broadly disseminating the mindset and superior service expertise of that time-honored, quintessential service provider, the British Butler, updated with modern people skills, and adapted to the needs of modern employers and guests in staffed homes, luxury hotels, resorts, spas, retirement communities, jets, yachts & cruise ships around the world.

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Amer A. Vargas Butler standards Newsletter

The Modern Butlers’ Journal, November 2021, Why Butlers Pay Attention to Details

MickeyWhy Butlers Pay Attention to Details

Unknown author

The Institute is dedicated to raising service standards by broadly disseminating the mindset and superior service expertise of that time-honored, quintessential service provider, the British Butler, updated with modern people- skills, and adapted to the needs of modern employers and guests in staffed homes, luxury hotels, resorts, spas, retirement communities, jets, yachts & cruise ships around the world.

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Butler standards Newsletter SABA South African Butler Academy

The Modern Butlers’ Journal, November 2021, SABA Update

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The South African Butler Academy Update

Legal actions being taken by Ms. Yang Lin and 18 students against the South African Butler Academy (SABA), Mr. Newton Cross, Guild Recruitment (GR), Mr. Willem Adriaan Coetzer, Butler Training Pty Ltd, and Butler Holdings Pty Ltd, have attracted overwhelming response from the hospitality industry around the world.

Ms. Lin provides an update stating that, after her attorney served the defendants with a written demand to produce discovery evidence, the defendants finally provided a list that includes inadmissable documentation from a classmate, Dane Fair, yet omitted the most important evidence, such as Newton Cross’ credentials and SABA’s accreditation. Ms. Lin’s attorney has demanded the defendants produce this evidence by the first week of November 2021.

Some readers have asked what a Security for Costs is (see https://en.wikipedia.org/wiki/Security_for_costs ), and how the defendants could launch an interlocutory application for Ms. Lin to put up such a Security for Costs and why the defendants then withdrew that application. The reason is that the High Court ordered it be withdrawn.

Ms. Lin has offered to share her affidavit to answer any questions about why a Security for Costs would not be granted, and the true nature of SABA.

The Institute is dedicated to raising service standards by broadly disseminating the mindset and superior service expertise of that time-honored, quintessential service provider, the British Butler, updated with modern people skills, and adapted to the needs of modern employers and guests in staffed homes, luxury hotels, resorts, spas, retirement communities, jets, yachts & cruise ships around the world.

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Butler standards Newsletter SABA South African Butler Academy

The Modern Butlers’ Journal, October 2021, SABA Update

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The South African Butler Academy

The case is making slow progress, after starting a year ago, hampered by continued failure by the defendants at SABA to provide the requested information, such as evidence of Mr. Cross’ claimed education and employment credentials.

Meanwhile, the defendants are still actively advertising fake jobs to scam unsuspecting consumers into enrollment; according to Ms. Lin, «Consumers wishing to better their lives through learning employable skills, especially those from under-privileged social and economic backgrounds, do not deserve to be deprived of their money and time and to be abused by the respondents.»

The Institute is dedicated to raising service standards by broadly disseminating the mindset and superior service expertise of that time-honored, quintessential service provider, the British Butler, updated with modern people skills, and adapted to the needs of modern employers and guests in staffed homes, luxury hotels, resorts, spas, retirement communities, jets, yachts & cruise ships around the world.

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Butler standards Newsletter Steven Ferry

The Modern Butlers’ Journal, October 2021, The Wisdom of Butlers Past

Steven FerryThe Wisdom of Butlers Past

by Steven Ferry

 

PART 53, AFTER DINNER  

Protocols for Candles

Candles and oil lamps were the only source of light at night and required attentive care. «Observe to have all your lamps and candles lighted up in the drawing-room a little before the guests come. If there is a glass chandelier or sconces, and if they are so high that you cannot reach them without steps, you had better have a small cane or stick with a wax-taper tied at the end, and an extinguisher; if you have this, you will be enabled to light them and put them out without having to bring the steps into the room, which is very inconvenient at such times: always prepare your candles before you set them up, that they may be ready to light without much trouble. I hope you never will attempt to blow them out, when the company are gone, with your mouth or even a pair of bellows, as this is both dirty and very dangerous.»

 

 

Extracted from the 1823 book, The Footman’s Directory and Butler’s Remembrancer, re-published in hardback by Pryor Publications. You may obtain your discounted copy (with free s&h) by emailing the publisher: Mr. Pryor (alan AT pryor-publications.co.uk).

 

 

The Institute is dedicated to raising service standards by broadly disseminating the mindset and superior service expertise of that time-honored, quintessential service provider, the British Butler, updated with modern people skills, and adapted to the needs of modern employers and guests in staffed homes, luxury hotels, resorts, spas, retirement communities, jets, yachts & cruise ships around the world.

Categorías
Amer A. Vargas Butler standards Newsletter

The Modern Butlers’ Journal, October 2021, Why Butlers Pay Attention to Details

MickeyWhy Butlers Pay Attention to Details

Unknown author

The Institute is dedicated to raising service standards by broadly disseminating the mindset and superior service expertise of that time-honored, quintessential service provider, the British Butler, updated with modern people- skills, and adapted to the needs of modern employers and guests in staffed homes, luxury hotels, resorts, spas, retirement communities, jets, yachts & cruise ships around the world.

Categorías
Amer A. Vargas Butler standards Newsletter

The Modern Butlers’ Journal, September 2021, Why Butlers Pay Attention to Details

MickeyWhy Butlers Pay Attention to Details

Unknown author

The Institute is dedicated to raising service standards by broadly disseminating the mindset and superior service expertise of that time-honored, quintessential service provider, the British Butler, updated with modern people- skills, and adapted to the needs of modern employers and guests in staffed homes, luxury hotels, resorts, spas, retirement communities, jets, yachts & cruise ships around the world.