In Their Words

How those trained by the Institute’s trainers feel about their experience

“This training was fantastic—it changed my perception of the guests and even daily life, helping me to focus on situations and details. It was not a boring training session, but more like talking to each other and sharing experiences, which I loved. Budi is a kind and friendly person, a legend.” RK

‘This is the best training I have ever had—Budi, the trainer, is outstanding, teaching clearly so it is easy to understand.” ASK

“This is the best training I have had in my 16 years in the hotel industry. It was great fun and we all fell in love with the trainer.” AM

“Mr. Budi builds trust smoothly and easily between the students and himself, which helps us take in the materials easily, reinforced by his knowledge and experience.” AP

“I loved it, Mr. Budi is perfect, the best training I have had. I learned so many things, including the principles of how to learn effectively, and the true mindset of a butler.” S

“This training was both informative and beneficial, explained well and always coming to the point.” AR

“The best training I have had, the way Budi explained everything and gave examples, it makes it easy for me to learn.” MZH

“The interactive approach to the training meant I increased my knowledge and improved my skills in servicing guests.” RA

“I not only learned new ideas, but refreshed ideas I already had but was not applying.” RD

The Institute is dedicated to raising service standards by broadly disseminating the mindset and superior service expertise of that time-honored, quintessential service provider, the British Butler, updated with modern people skills, and adapted to the needs of modern employers and guests in staffed homes, luxury hotels, resorts, spas, retirement communities, jets, yachts & cruise ships around the world.