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The Modern Butlers’ Journal, March 2021, In Their Words

IIMB logoIn Their Words

How those trained by the Institute’s Trainers feel about their Experience

On-line Training, Private Service Graduate

“We all want to thank you for the training we received from you on Luxury Service Basics. We would have loved to have you train us in person, but because of Covid circumstances, we were unable to do that. However, with the help of technology, you were able to conduct a wonderful training which was well received by all of us. We particularly appreciated the drills and corrections during the service portion of the program: It takes a trained eye like yours to catch the little nuances of our movements, especially over Zoom—for example, the angles of our bodies and the sounds we were making while walking!  You made the training fun with your quick wit and amusing stories that you shared from your many years of experience. We looked forward to the training each week and the hours flew by rapidly. The information you shared could only be known by someone who was in the field, and that is very valuable to us, particularly regarding International Etiquette. All in all, we feel that the training has prepared us to do our jobs more gracefully and confidently now and into the future. Thanks for offering to be available if we have any questions as we go forward. Also, should we find that we need additional training, you are the first person we will contact.” JO


The Institute is dedicated to raising service standards by broadly disseminating the mindset and superior service expertise of that time-honored, quintessential service provider, the British Butler, updated with modern people skills, and adapted to the needs of modern employers and guests in staffed homes, luxury hotels, resorts, spas, retirement communities, jets, yachts & cruise ships around the world.