I.I.M.B. PUBLICATIONS

Butlers traditionally have been conscientious about creating manuals specific to their household, called the (Butler's) Pantry Book. However, except for a manual written a couple of hundred years ago, and another excellent book, Agar's Way, which is out of print and focuses on the old-style butler skills, no text has existed on the subject of how to butle, whether in private households or hotels, etc.

Two texts have therefore been written to fill this void, and are recommended as the industry best sellers. While these books feature  in our Book Store they are also available here with sample chapter/review links.

For butlers and household managers in private households:
BUTLERS AND HOUSEHOLD MANAGERS, 21ST CENTURY PROFESSIONALS

To read a sample chapter...

To read reviews from readers...

To purchase a hard copy of the book, please click the book image on the right. Alternatively, if you wish to purchase an E-book version, choose the E-Book Download option >
 

For butlers in hotels, resorts, spas, and private villas:
HOTEL BUTLERS, THE GREAT SERVICE DIFFERENTIATORS

To read a sample chapter...

To read reviews from readers...

To purchase a hard copy of the book, please click book image on the right. Alternatively, if you wish to purchase an E-book version, choose the E-Book Download option >

ITALIAN & RUSSIAN LANGUAGE PUBLICATIONS

Starting in summer of 2009, the Institute is pleased to be able to offer the book BUTLERS & HOUSEHOLD MANAGERS, 21st CENTURY PROFESSIONALS fully translated into the Italian language by Italian butler Mr. Giovanni Lodigiani:

MAGGIORDOMI & DIRETTORI DI CASA PROFESSIONISTI DEL 21 SECOLO

To purchase please click book image below:

The Russian book, published by Alpina Business Books, can be purchased directly via their website. Please click on the book image below to go to their website:

SPANISH LANGUAGE PUBLICATIONS

The Institute is dedicated to raising service standards in private estates and the hospitality industry by broadly explaining and promoting the mindset and communication skills of that time-honored and quintessential service provider, the British Butler, adapted to the needs of modern employers and guests.

Service is provided around the world by Spanish-speaking staff, working at all levels of professionalism and in a variety of locations - from private homes to hotels, resorts to spas.

We are therefore pleased to be able to make both the books above available in Spanish.

For butlers and household managers in private households:
MAYORDOMOS, PROFESIONALES DEL SIGLO XX1
To purchase a hard copy of the book, please click book image on the right. Alternatively, if you wish to purchase an E-book version, choose the E-Book Download option >

For butlers in hotels, resorts, spas, and private villas:
MAYORDOMOS DE HOTEL, LOS DIFERENCIADORES DEL GRAN SERVICIO
To purchase a hard copy of the book, please click book image on the right. Alternatively, if you wish to purchase an E-book version, choose the E-Book Download option >

REGARDING E-BOOKS

Downloadable E-books are .pdf files. Once you have purchased via the PayPal secure payment system, you will be directed to the download page where you can save the book in question to your computer.

E-book Prices:

Butlers and Household Managers, 21st Century Professionals (English or Spanish) -  $20.00

Hotel Butlers, The Great Service Differentiators (English or Spanish) -  $30.00

"I just finished reading your book ‘Butlers & Household Managers’ and found it extremely interesting and very informative. What a wealth of information...you can use this book if you want to become a Butler or just help organize your own home. I will be going out either tonight or tomorrow to purchase ‘Hotel Butlers, The Great Service Differentiators.’ I just had my second interview for a position as Butler with (luxury resort). I thought the interview went well. I¹m excited about the opportunity of working at such a prestigious resort and I hope to be brought back soon for my third interview. I’m looking forward to reading ‘Hotel Butlers, The Great Service Differentiators’ very much and I¹m sure I will go though your book many times and keep it as a valued reference. Again, I just want to thank you for a great resource that I will use for many years." M.E.

"I have read some of the book and I must say that I am extremely pleased with what I have read and learned. I am finding it difficult to refrain from reading at work. Though I am sure that the information I shall glean from the contents will help. I am in the service industry. I work in a home furnishings showroom and we are also manufacturers representatives. We serve the high end consumer. I have often thought that our professions must be very similar. From what I have read so far indeed that is the truth." J.L.