UPGRADING STAFF SERVICE LEVELS

When service standards often differentiate one company, retail chain, hospitality, health care, entertainment, and other service provider from another, the search is always on for something that will push one’s own service offering to a new, higher level.
 
In selecting key elements of butler service as honed over 1,000 years of practice into the finest level available, and adapting them to the modern environment, the Institute has been able to provide the fresh perspectives and breakthrough techniques that are transforming not just perceptions and attitudes in those trained, but also their skills at interacting with clients, guests, and patients. We, in fact, change the lives of attendees, according to their feedback.
 
Programs are adaptable to the budget, but we recommend the equivalent of five days of full-time training for each employee where possible to bring about the desired results, done on-site or at venues of your choice.

 the Registrar for more information.

TESTIMONIALS

"You have a special talent for teaching and it has been a great honor and pleasure to have studied under you. What a learning experience."

"You have opened my eyes to a different kind of private service."

"Your book was a refreshing revelation with many inspiring notes and examples. Now, having met the man behind the book, the meaning and enlightenment have only increased. This book will be on my reference shelf for many years to come."

"The expert, the professional, the experienced man with whom we enjoyed many remarkable days."

"I would like to send a personal thank you for your excellent tuition last week and for bringing alive so eloquently your book Butlers & House Managers, 21st Century Professionals.”
 

"Thank you for your help in launching me on a wonderful new adventure. Your textbook, classroom instruction and role modeling have been greatly appreciated. You have challenged me to raise my standards and dignify my manner of service" Student at US Hotel