|
|
 |
|
|
|
|
|
|
|
|
|
Sunday, 27 August 2006
Dear Mr. Steven Ferry,
Thank you very much for conducting the 8 days butler training at our villas. We found your training very well tailored for our needs, your material and delivery were exceptional and we are grateful for your willingness to work closely with us to make the adjustments to the curriculum and schedule as needed.
The butlers are still excited about the training and our service standards have raised as well as the morale of the butler department much to the credit of your outstanding training.
The extra days spent observing the butlers and providing valuable feedback were well spent and we have reviewed all the notes with the respective butlers and departments.
We hope we will have the opportunity to utilize your services again and wish you all the best!
KSJ
Resort Director
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
TESTIMONIAL |
|
|
|
“I am taking a moment to comment on the training program that was presented here. Having seen the results over the last five months of the training by Mr. Steven Ferry at our property, we have come to appreciate even more the excellent butler-service training program that he presented with his unique training style to our team.
We feel that Mr. Ferry's ability to infuse an English style of service sensibility into our group of butlers and supporting staff has given us an edge on the competition. Butler service at our Resort and Spa has proven to be successful in terms of occupancy, repeat business and popularity among guests and we expect to expand the service to additional units of the property in the near future.
Thank you to you and your organization for working with us on this successful training project and helping bring about the results we had
anticipated."
Director of Lodging, US Resort. |
|
|
|
TESTIMONIAL |
|
|
|
"Our sincere thanks for your hard work and dedication in the training you offered at our hotel. The team thoroughly enjoyed the curriculum and were delighted to have been able to spend time with someone of your standing in the butler profession." .
FW, Head Butler |
|
|
|
TESTIMONIAL |
|
|
|
“We just wanted to take a moment to thank you for our recent training program. It was a pleasure to have you with us and a great opportunity for us to learn from the best!
This training will really allow us to expand our butler service and to offer this option to more guests. We have had many positive comments from both guests and our team already, showing that the training is being put to good use. I heard ‘through the grape vine’ that you also conducted a fantastic training in the Turnberry recently. Thank you again for all your time and effort, we look forward to working with you again “
MS - Guest Relations Manager,JA - Front of the House Manager, Mandarin Oriental |
|
|
|
TESTIMONIAL |
|
|
|
“The best $25,000 I have ever spent on an outside vendor.”
GM, Resort, Nassau.
|
|
|
|
If we have not touched and changed the lives of our students, we have fallen short; for nobody is born a butler and becoming one requires a change in point of view, attitude, expectations, and mindset that reaches beyond the professional life of our trainees.
|
|
|
|
TESTIMONIAL |
|
|
|
“You can’t write or talk about the training quality, you have to experience it. First of all, I am very happy for the new things that I have learned from the first day till the last day. All my colleagues who had this education are doing better. I have learned good things that will influence my private life and job. Mr. Steven and Mr. Budi will be very important persons in my life. They were super in their trainings. I will never forget the things that I have learned and will be excellent in my job. Every hotel must provide this training to be a qualitative hotel.”
Trainee, Antalya hotel, Turkey.
|
|
|
|
|
|
|
TESTIMONIAL |
|
|
|
|
|
|
|
|
|
|
“I can only write positive words about the training we received: very clear explanations, even for foreigners, a lot of examples from real life, and videos. We covered a lot of very valuable ground in this training, thank you very much”
MP, Butler, NYC
|
|
|
|
TESTIMONIAL |
|
|
|
“Absolutely one of the best learning experiences I have had. What impressed me the most was the education on the human condition: how to read and respond to emotions and scenarios, and how to apply them to our every day lives. Thank you for this wonderful experience.”
PP, Butler, NYC
|
|
|
|
TESTIMONIAL |
|
|
|
“I really enjoyed being able to understand the mind set of a butler before learning the day-to-day duties. This butler training has been a great jump-start for our department and given us the needed tools to run a successful Department and provide top notch service...great job”
Head Butler, NYC
|
|
|
|
TESTIMONIAL |
|
|
|
“It has been a great experience gaining knowledge on different aspects of management skills to use in our work environment. It will help guide our team members to the next level, working on common goals.”
Head Butler, Dubai
|
|
|
|
TESTIMONIAL |
|
|
|
“At the end of the course, we had obtained a lot of knowledge, experience, and training skills. I appreciated highly the enthusiasm and the training methods adopted and the way you successfully transferred your knowledge, experience, and the attitude of a professional trainer to all of us. Hoping to attend further training with you”
NV, Butler Manager, Burj al Arab
|
|
|
|
TESTIMONIAL |
|
|
|
“A very effective training for our current role and future career growth; educates us in every aspect of our professional and personal life. The
training had lots of positive effects on motivating colleagues in providing exceptional services to our guests.”
M, Butler Manager, Jumeirah Emirates Towers, Dubai
|
|
|
|
|
|
|
|
|
|
 |
|
|
|
