CONSULTING SERVICES

Sometimes, when one is thoroughly immersed in a situation, it helps to have an outsider's experienced eye to see things one may be missing, or to attend to projects one may have neither the time nor the expertise to address in a timely or efficient fashion.

The benefits to our clients?

Consulting for Hotels, Hotel Condominiums, Private Villas, Resorts and Businesses

What kind of hospitality issues could benefit from a consultant's services?

• Perhaps you are wondering whether to institute butler service; Or maybe what is involved in establishing butler service.
• Possibly you want a tailor-made implementation program for instituting butler service;
• Or maybe you want to know how to use the butler level of service to raise service standards throughout your venue(s).

Whatever the concern, a telephone consultation may help, or a brief visit to assess the situation and recommend a solution.

We can often go further, of course, and implement some of the solutions as appropriate or recommend others who can, but at the very least, we can point you in the right direction.

For example, if you want a butler program established, from the first contact to establish your needs and wants, consultants will walk you through the process all the way through to delivering Butler SOPs aligned with existing SOPs and fine-tuned during the apprenticeship step so that the butlers have a written reference to fall back on, to show new hires, and to expand on as the hotel, spa or resort develops.

Whether you just need some informal advice or actual consulting assistance from members of the Institute, feel free to.. us.

Consulting for Private Households

What kind of private estate/household issues could benefit from a consultant's services?

• Maybe you are building a new residence and need some input at the design stage on the optimum layout for the staff to service you.
• Perhaps you need to establish a household from scratch and don't have the time to manage the minutiae of doing so.
• Or maybe you already have staff but they need more polish or skills to deliver the kind of service you desire.
• Sometimes it is just needing some order put into the way the household is run.