I.I.M.B. PUBLICATIONS

Butlers traditionally have been conscientious about creating manuals specific to their household, called the (Butler's) Pantry Book. Except for a manual written a couple of hundred years ago, and another excellent book, Agar's Way, which is out of print and focuses on the old-style butler skills, no text has existed on the subject of how to butle, whether in private households or hotels, etc.

Two texts have therefore been written to fill this void, and are recommended as the industry best sellers. While these books feature  in our Book Store they are also available here with sample chapter/review links.

For butlers and household managers in private households:
BUTLERS AND HOUSEHOLD MANAGERS, 21ST CENTURY PROFESSIONALS

To read a sample chapter...

To read reviews from readers...

To purchase please click the book image on the righ or choose the E-Book Download optiont >
 

For butlers in hotels, resorts, spas, and private villas:
HOTEL BUTLERS, THE GREAT SERVICE DIFFERENTIATORS

To read a sample chapter...

To read reviews from readers...

To purchase please click book image on the right or choose the E-Book Download option >

SPANISH LANGUAGE PUBLICATIONS

The Institute is dedicated to raising service standards in private estates and the hospitality industry by broadly explaining and promoting the mindset and communication skills of that time-honored and quintessential service provider, the British Butler, adapted to the needs of modern employers and guests.

Service is provided around the world by Spanish-speaking staff, working at all levels of professionalism and in a variety of locations - from private homes to hotels, resorts to spas.

We are therefore pleased to be able to make the book BUTLERS AND HOUSEHOLD MANAGERS, 21ST CENTURY PROFESSIONALS available in Spanish.

For butlers and household managers in private households:
MAYORDOMOS, PROFESIONALES DEL SIGLO XX1

To read a sample chapter...

To purchase please click book image on the right or choose the E-Book Download option >

RE e-BOOKS

Downloadable e-books are .pdf files. Once you have purchased via the PayPal secure payment system you will be directed to the download page where you can save the book in question to your computer.

Prices:

Butlers and Household Managers, 21st Century Professionals (English or Spanish) -  $20.00

Hotel Butlers, The Great Service Differentiators (English or Spanish) -  $30.00