Consulting Services

BusinessmenSometimes, when one is thoroughly immersed in a situation, it helps to have an outsider’s experienced eye to see things one may be missing, or to attend to projects one may have neither the time nor the expertise to address in a timely or efficient fashion.

The benefits to clients?

  • New insights on your operation and full understanding of the issues you are facing;
  • Peace of mind about your decision and the direction you are going in.

Consulting for Private Households

What kind of private estate/household issues could benefit from a consultant’s services?

  • Maybe you are building a new residence and need some input at the design stage on the optimum layout for the staff to service you;
  • Perhaps you need to establish a household from scratch and don’t have the time to manage the minutiae of doing so;
  • Or maybe you already have staff but they need more polish or skills to deliver the kind of service you desire;
  • Sometimes it is just needing some order put into the way the household is run.

Whatever the concern, a telephone consultation may help, or a brief visit to assess the situation and recommend a solution.

Whether you just need some informal advice or actual consulting assistance, feel free to contact us.

Tea service

“Thank you so much for your consultation. It really helped me come to grips with my finances. Without your intervention, I would not have had the funds to pay my domestic staff in ten years from now. This was the first thing that I needed to handle in order to have a stable household. I felt your consultation ‘hit the spot’ and I am very happy that your guided communication was able to locate that finances were the first thing that I needed to handle. I would recommend your services to anyone!”

Consulting for Hotels, Hotel Condominiums, Resorts, and Businesses

What kind of hospitality issues could benefit from a consultant’s services?

  • Perhaps you are wondering what is involved in establishing butler service;
  • Or whether to institute butler service or butler-level service;
  • Possibly you want a tailor-made implementation program for instituting butler service;
  • Or maybe you want to know how to use butler level service to raise service standards throughout your company/organizations.

Whatever the concern, a telephone consultation may help, or a brief visit to assess the situation and recommend a solution.

We can often go further, of course, and implement some of the solutions as appropriate or recommend others who can, but at the very least, we can point you in the right direction.

For example, if you want a butler program established, from the first contact to establish your needs and wants, consultants will walk you through the process all the way through to delivering Butler SOPs aligned with existing SOPs and fine-tuned during the apprenticeship step so that the butlers have a written reference to fall back on, to show new hires, and to expand on as the hotel, spa or resort develops.

Whether you just need some informal advice or actual consulting assistance from members of the Institute, feel free to contact us.

“T“Thanks to all your help, we had a very successful opening and everything went very smoothly with many guests commenting that they couldn’t believe we had just opened, based on the experience they received.
We even won an award from Luxury Travel Intelligence for best new Luxury Resort 2018 after they sent undercover auditors.”

BC, General Manager

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