From time to time, employers ask the Institute to assist in finding personnel for their households and estates, or butlers for hospitality venues. We are not an agency, but have endeavored to find the right matches for employers we can endorse.
If you are a service professional, whether in the private service or hospitality industry, and are looking for a new position, please email enquiries at modernbutlers.com with your resume/CV, including a professional photograph and a clear statement of your objectives.
In your email, please include the following information:
- What type of position are you looking for?
- Are you willing to move to a different location?
- Are you willing to travel?
- When are you available?
- What remuneration package, including salary, are you seeking?
You will be contacted by one of the Institute’s staff members to clarify any points and questions we may have, so as to ensure we have a clear picture of exactly what you are looking for before we add you to our database. This will help us find that “perfect match” we all aim for.
“I am completing staff appraisals for the year and thought of you and the time I started here … in June of last year. It was thanks to you that I found this position as Chief of Staff in a very challenging and interesting role. I don’t do my own appraisal, although I guess after 1.5 years on the job I must be doing fine, otherwise I wouldn’t be here still.”
Whenever a job opportunity arises that we think may be a fit, we will contact you directly to enquire as to your interest and current availability. See below for any current opportunities:
Butler/Household Manager sought for a private estate in Southern California
This is a live-out position, with off-site housing provided. It requires hands-on household management and people skills and you’ll also need to be able to fill in on housekeeping and cooking from time to time. Driving is required, so you must have good driving skills and a valid driving license. Usual benefits; salary $40-$80K per year, DOE.
If you’d like to be considered, send us your current CV/resume with photo, and we will send you a more detailed Job Description.
HOSPITAL FOR SPECIAL SURGERY: DIRECTOR OF AMBASSADOR SERVICES
THE CLIENT: Founded in 1863, the Hospital for Special Surgery (HSS), located in New York City, is recognized as a world leader in musculoskeletal medicine. HSS’ strengths lie in their physicians and clinical staffs’ depth of experience, their preeminence in the education of clinicians and future leaders of academic medicine, and their innovative research. In addition to its active in-patient and out-patient clinical services, HSS is also committed to its educational program and has a Research Division focused on basic and translational research related to musculoskeletal, autoimmune and inflammatory diseases. HSS is a member of the New York-Presbyterian Healthcare System and all members of its medical staff are on the faculty of Weill Cornell Medical College (WCMC).
What exactly is it that makes the Hospital for Special Surgery a world-class leader, and according to whom? To begin with, HSS remains a destination hospital for musculoskeletal care ranking #1 for orthopedics and #3 for rheumatology by U.S. News & World Report (2014). Their physicians treat an extraordinary volume of patients in each of their specialties allowing them to pursue diagnostic and treatment innovations, create efficiencies in the delivery of care, and develop and share best practices. There is a very close link between higher volumes and better outcomes. In 2014, HSS’ surgeons will perform >30,000 surgeries, three times the volume of the next highest New York State hospital across all major inpatient orthopedic procedures. Delivering high quality, patient-centered care is at the core of HSS’ mission and their achievements highlight their comparative value within the healthcare community. For the fifth year in a row, HSS was rated one of only two hospitals with a surgical infection rate statistically better than the New York State average for hip replacement and revision procedures. The rate of hospital readmissions is one key measure of effective and efficient management of care. According to the Statewide Planning and Research Cooperative System, HSS’s 30-day readmission rates, for all causes, were the lowest in New York State for primary and revision hip and knee surgeries and cervical and lumbar surgeries. Their multidisciplinary efforts to improve and coordinate patient care services throughout the hospital not only lead to better outcomes, but also influence how patients feel about their overall experience. In 2013, HSS was honored with the Guardian of Excellence award for outstanding inpatient satisfaction by the independent hospital surveyor, Press Gainey: fewer than 5% of Press Gainey clients receive this award. In fact, HSS’s inpatient satisfaction scores for “likelihood to recommend” have been in the 99th percentile among Magnet hospitals for the past 23 consecutive years. Additionally, for the second consecutive year, HSS received the 2013 Gallup Great Workplace Award—the only hospital in the Northeast to be so designated and one of only 32 organizations worldwide to achieve this distinction.
HSS is broadening its expertise beyond the New York City campus developing satellite locations and strategic collaborations. Plans are underway to open an 18,000-square-foot satellite in Stamford, Connecticut to include 10 physicians’ offices, 20 exam rooms, an MRI, two x-ray units, and a special procedures unit. Additionally, a satellite office will shortly be opening in Paramus, New Jersey. HSS is in a new collaboration with IMG Academy, the global sports, media, and entertainment conglomerate that operates the premier sports training program in the country for adolescents, pre-professional, professional, and recreational athletes. HSS now provides on-site sports physical therapy services at their Bradenton, Florida facility. The U.S. Olympic Committee designated HSS as the first National Medical Center of the U.S. Olympic Committee’s National Medical Network meaning that HSS will be an official hospital for elite U.S. athletes training for and competing in the upcoming Olympic and Paralympic games. These are merely a few examples of the several distinctive opportunities being pursued, presently.
THE POSITION: The Director of Ambassador Services role serves as an extension of the Office of the President and, as such, underscores the organization’s dedication and commitment to outstanding patient service for those individuals who require a higher level of accommodative care. What this means is that this Director is responsible to manage the overall patient experience ensuring outstanding service excellence throughout every stage of a patient’s care from the initial point of contact through discharge and follow-up. (That patients do experience highly considerate and attentive care is not only a “given,” but it is also critically important to building strong, positive and long-term relationships in as much as “grateful patients” are a strategic asset for the institution and play a key role in contributing to positive word-of-mouth patient referrals as well as rich sources of prospects for philanthropy.) Reporting to the Senior Vice President, initially s/he will manage three areas: Ambassador Services New York (6 FTEs), Ambassador Services Florida (1 FTE), and the Physician Referral Service (FTEs 11). Drawing upon input from internal and external colleagues, s/he has a mandate to continuously improve and set-new-standards for an excellent patient experience and this would be derived from innovative customer service and best-practices implementation. Essentially, this is the hospital’s “go-to” person for all unique patient accommodations, especially those of a highly confidential and/or sensitive nature. Axiomatically, this Director of Ambassador Services will represent and embody the institution’s high-touch/high-quality patient-experience philosophy and set the example for tact, diplomacy, discretion and grace. Some of the more specific areas of responsibility under this Director include the following:
- It is crucial that this individual be able to quickly establish and maintain respect and confidence among the various physicians, executive and medical leadership, trustees, managers and staff in order to foster effectiveworking relationships among them.
- To better accomplish the above, this individual must be able to rapidly assimilate an understanding of HSS, its strategy and mission, as well as this department’s strategic priorities as articulated by senior leadership.
- Develop a comprehensive departmental strategy with particular emphasis on its interaction with other patient-facing care areas within the hospital, for example the International Center, Service Excellence, and Nursing.
- Develop and manage this department’s personnel to ensure that theyprovide the highest-quality patient care experience while also implementing the Ambassador Services’ strategic plan.
- Remain current with respect to concierge patient services industry trends and new approaches, and educate and inform his/her staff about new practices so as to drive innovation within the department.
- Develop and oversee the department budget within approved guidelines.
- In an effort to truly establish the HSS Ambassador Service Program as the “best of breed,” streamline processes and procedures and employ best practices to enhance and differentiate the experience for patients.
- Through synthesizing patient information and data, the selected individual should be able to identify trends and opportunities that will help to better formulate and fine-tune the overall Ambassador Services’ strategy and services offerings.
- Anticipate, facilitate, and coordinate the integration of all patient services, as well as patient accommodations, to ensure the highest-quality patient experience for Ambassador Services’ patients.
- Build collaborative working relationships with high-impact areas of patient-care delivery. Ensure that practices are consistent with the HSS nursing-delivery model.
- On behalf of the department, reach out and engage physicians with regard to how best to assist them with their patients’ special needs.
- Participate in and lead committees/task forces/projects as a means to improve knowledge, enhance service quality, monitor results, and generally promote a continuous-improvement mind-set.
- Work with the HSS Development Department to transition “grateful patients” into their engagement and cultivation process.
- Collaborate with colleagues throughout HSS as a leader, partner, and team member providing support and assistance, as requested.
QUALIFICATIONS: The selected candidate will be able to demonstrate a successful record of seasoned management accomplishments in a highly customer-service-oriented industry, not necessarily hospital/healthcare (although that would be preferred). A Bachelor’s degree is required along with advanced training/education in hospitality management (or similar discipline) considered a plus. The specific style that will succeed here is one that is “balanced”: a good listener, calm, mature, thoughtful and articulate, able to manage up and down, with grace, tact, diplomacy and authority while, at the same time, being action-oriented. The key here is that the individual must be someone who thinks from a customer service perspective and has had real success in developing business plans, marketing strategies, and strategic relationships that work and add value in that, or similar, environments. Implicitly that means s/he has the leadership skills and experience to manage a department that would be described as a high-performance work culture. Furthermore, they will have a successful record of developing new programs or services along with the necessary strong skill set to do so. This is someone who can demonstrate a track record of developing and maintaining harmonious collaborative relationships among diverse groups. Implicitly, s/he will be capable of functioning as a productive member of the senior management team. This person is someone who understands interdependency: standing on their own yet inviting information, criticism, and cooperation from others. They know how to leverage themselves (and others) such that they can welcome the dual role of leading others, yet having a subset of “hands on” responsibilities that are their own personally. Axiomatically, this is someone who thrives on the dynamism of change implicit in today’s healthcare environment, and they have the personal vigor/stamina, perseverance, organizational skills, and integrity, to make-a-difference. Necessarily that means they will possess excellent analytical and processing skills and be capable of monitoring and identifying trends, synthesizing data, and making recommendations for improvement based upon them. They will be well organized, with an ability to manage multiple priorities and projects under very tight deadlines and be capable of multi-tasking with a high sense of urgency and purpose. It is paramount that s/he be very comfortable at interfacing with senior-level executives/professionals and high-profile individuals. Furthermore they will know how to cultivate genuine relationships/partnerships with internal and external stakeholders. Implicitly, they will possess outstanding written and oral communication skills, especially good listening capabilities and be skilled at influencing with integrity (versus manipulation). Appropriate adjectives one might use to describe this individual would include: naturally bright and insightful, detail-oriented and highly organized, poised, a warm and engaging personality, socially, culturally, and politically astute, excellent sense of humor, a facilitator, discreet and diplomatic with unquestioned personal integrity, exudes credibility and professionalism.
COMPENSATION: The total compensation package for this position will be competitive consistent with comparable roles in the New York City market.
CONTACT IN CONFIDENCE:
As an additional service to our members and visitors, we profile international members who are interested in new opportunities.
If you are looking for a position in private service or in the hospitality industry, we recommend you list yourself on the Member Profiles page. Please email enquiries at modernbutlers.com with a professional photograph of yourself as well as a biography that is formatted similarly to the ones you see on the Member Profiles page.
We will connect you with employers who may be interested and facilitate the process between you.
To assist you with the process of marketing yourself as a service professional, we recommend you read the following articles to understand better how to deal effectively with agencies and the process of finding a suitable position.
- The Job Interview Game
- Finding Your First Domestic Position
- What Are My Chances of Being Placed in a Domestic Position?
- Becoming a Better Domestic Candidate
- Working with Domestic Placement Agencies
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“Thank you for placing us in an awesome position. Your expertise has been so helpful to us in getting our DREAM JOB. We appreciate all your professional guidance and expertise in explaining the domestic world, interviewing, presentation, and helpful hints. We highly recommend your skills as you give people comfort and confidence in themselves. We feel you have done a wonderful job in placing us and will recommend your services every chance we get.”