Recent Entries

The Great Fridays!

Trabajando descalzo en las Maldivas

Suaves arenas blancas, aguas transparentes como el cristal y una suave brisa del Océano Índico. Cuando los humanos empezaron a hablar sobre el paraíso, estaban realmente pensando en las Maldivas. Al norte de la capital, Male, se encuentra Kunfunadhoo, una pequeña gran isla “desierta” que alberga Soneva Fushi, un resort concebido para esconderse en sus […]

September 28, 2013 | More
Butlers are Indispensable to the Pampered Lifestyle

Butlers are Indispensable to the Pampered Lifestyle

Whatever luxury hotel guests, and individuals and families in upscale private residences, are looking for, pampering and having fun are two common goals that butlers are relied upon increasingly to provide. And what do they provide? The way we teach them, it is anything requested that is legal. And when the butler is doing it […]

November 19, 2012 | More
Service in Asia

Service in Asia

I had the particular pleasure of experiencing service levels in Taipei, Taiwan, as well as Phuket, Thailand, recently, and wanted to comment on them.   The staff I trained at Regent Taipei, the premier hotel on the island, were all university graduates, very intelligent, wanting to understand rather than learn by rote, very solicitous, and […]

October 23, 2012 | More
A Summer in Paradise

A Summer in Paradise

by Monica Ferry This summer, I had the opportunity to spend a few months in paradise, while at the same time training the butlers in Soneva Fushi, located in the beautiful Maldives, and Soneva Kiri, located on the stunning island of Koh Kood in southeast Thailand. Each resort is completely different, with its own, unique […]

October 11, 2012 | More
Villa Esmeralda's Private Dock

Butlers with Karisma next to turquoise waters near Cancun

Almost three weeks have gone by while I worked in the different properties of Karisma Hotels & Resorts in Mexico, to train its butlers. Undoubtedly, this was a remarkable group whose hallmarks were its eagerness to learn, its interest in and attention for all the concepts presented, as well as its excellent sense of humor […]

September 25, 2012 | More
Mayordomos con Karisma frente a aguas azul turquesa en Cancún

Mayordomos con Karisma frente a aguas azul turquesa en Cancún

Casi tres semanas en diferentes hoteles de la cadena Karisma para entrenar a sus mayordomos. Sin duda, un grupo que destaca por sus inmenso deseo de aprender, su intenso interés y su atención sobre todos los conceptos presentados, además de por su buen humor y grandes ganas de interactuar entre ellos y con el instructor. […]

September 21, 2012 | More
The beautiful sound of the water in Southwestern Turkey

The beautiful sound of the water in Southwestern Turkey

An intense and fruitful week in Belek, near Antalya, located in the Southwest of Turkey. The Susesi Luxury Resort & Spa is one of the most prominent hospitality establishments in the region and this year, their aim is to be nominated as Best Hotel in the area. Even though this is not an easy task, […]

June 11, 2012 | More
El fantástico sonido del agua en el Sur-oeste de Turquía

El fantástico sonido del agua en el Sur-oeste de Turquía

Una semana intensa y fructífera en Belek, cerca de Antalya, en el Sur-oeste de Turquía. El Susesi Luxury Resort y Spa se encuentra entre los complejos hoteleros más prominentes de su región y este año se ha establecido como objetivo ser nominado el Mejor Hotel de su zona. A pesar de no ser hito fácil […]

June 11, 2012 | More
IMPRESSIONS OF ENGLAND

IMPRESSIONS OF ENGLAND

Our roving correspondent, Ms. G. J. DePillis, went on a trip to London, England recently and sent this report with some of her impressions of the Great Empire and, of course, some observations and interesting tidbits about the British Royal Family – surely one of the most closely watched Royal Families on planet earth today. […]

June 10, 2012 | More
Sofitel Santa Clara y Cartagena

Sofitel Santa Clara y Cartagena

Las sesiones de formación en Cartagena volaron más rápido que el tiempo. Estar en un lugar tan maravilloso siempre deja al  visitante convencido de que el tiempo pasa demasiado rápido. La duración de la formación fue corta, pero el tiempo se aprovechó a fondo. Creo las sonrisas de los asistentes, todos los cuales recibieron sus […]

May 25, 2012 | More