Recent Entries

The Modern Butlers’ Journal, volume 12, issue 12,  International Institute of Modern Butlers

The Modern Butlers’ Journal, volume 12, issue 12, International Institute of Modern Butlers

The Modern Butlers’ Journal volume 12, issue 12 International Institute of Modern Butlers Teaching Right Mindset, People Skills, & Superior-service Expertise Message from the Chairman Three points to round out the year: First, let’s get the admonition out of the way: I long ago appreciated George Bernard Shaw’s pearl of wisdom when he stated that “Imitation is […]

November 30, 2016 | More
Passion and Excellent Service in the Mayan Riviera

Passion and Excellent Service in the Mayan Riviera

When you dream about beautiful suites, Mexican flora, a navigable lagoon next to the clear sand and quiet beaches of the Mayan Riviera, together with a passion to truly impress the guests, you are probably dreaming about Rosewood Mayakoba. Over the month of September we experienced in this property the four seasons, from sunny and […]

October 8, 2015 | More
Park Bosphorus Front Office Team

Top service with a view to the Bosphorus

A week lasts 7 days but it may feel as though it is only 2 days. In my visit to Park Bosphorus Taksim, I found one of the most desirables hotels in Istanbul. The location is pefect: right at the city center, round the corner from Taksim Square, within walking distance of Istiklal Street, very […]

June 19, 2015 | More
No shoes, great Mr. Fridays

No shoes, great Mr. Fridays

Another visit to beautiful Maldives, this time to train in Tripadvisor’s Travellers’ Choice number 1 worldwide: Gili Lankanfushi. Surrounded by transparent waters, white sand, beautiful corals and a great variety of sea life, this wonderful property is the perfect landmark for the butler’s cousin, the Mr. Friday, who provides the best of the best of […]

June 9, 2015 | More
The Great Fridays!

Trabajando descalzo en las Maldivas

Suaves arenas blancas, aguas transparentes como el cristal y una suave brisa del Océano Índico. Cuando los humanos empezaron a hablar sobre el paraíso, estaban realmente pensando en las Maldivas. Al norte de la capital, Male, se encuentra Kunfunadhoo, una pequeña gran isla “desierta” que alberga Soneva Fushi, un resort concebido para esconderse en sus […]

September 28, 2013 | More
Butlers are Indispensable to the Pampered Lifestyle

Butlers are Indispensable to the Pampered Lifestyle

Whatever luxury hotel guests, and individuals and families in upscale private residences, are looking for, pampering and having fun are two common goals that butlers are relied upon increasingly to provide. And what do they provide? The way we teach them, it is anything requested that is legal. And when the butler is doing it […]

November 19, 2012 | More
Service in Asia

Service in Asia

I had the particular pleasure of experiencing service levels in Taipei, Taiwan, as well as Phuket, Thailand, recently, and wanted to comment on them.   The staff I trained at Regent Taipei, the premier hotel on the island, were all university graduates, very intelligent, wanting to understand rather than learn by rote, very solicitous, and […]

October 23, 2012 | More
A Summer in Paradise

A Summer in Paradise

by Monica Ferry This summer, I had the opportunity to spend a few months in paradise, while at the same time training the butlers in Soneva Fushi, located in the beautiful Maldives, and Soneva Kiri, located on the stunning island of Koh Kood in southeast Thailand. Each resort is completely different, with its own, unique […]

October 11, 2012 | More
Villa Esmeralda's Private Dock

Butlers with Karisma next to turquoise waters near Cancun

Almost three weeks have gone by while I worked in the different properties of Karisma Hotels & Resorts in Mexico, to train its butlers. Undoubtedly, this was a remarkable group whose hallmarks were its eagerness to learn, its interest in and attention for all the concepts presented, as well as its excellent sense of humor […]

September 25, 2012 | More
Mayordomos con Karisma frente a aguas azul turquesa en Cancún

Mayordomos con Karisma frente a aguas azul turquesa en Cancún

Casi tres semanas en diferentes hoteles de la cadena Karisma para entrenar a sus mayordomos. Sin duda, un grupo que destaca por sus inmenso deseo de aprender, su intenso interés y su atención sobre todos los conceptos presentados, además de por su buen humor y grandes ganas de interactuar entre ellos y con el instructor. […]

September 21, 2012 | More