Board of Directors
Chairman Steven Ferry was born in the South of England, where he attended private schools and Art College. He worked both in the hospitality industry and in private service in England during the 1980s, before training as a butler in England and then working as one in the United States. In the early 1990s he established the International Guild of Traditional Butlers and wrote a manual on how to butle. By the mid-1990s, he had left private service to focus on his writing career but was drawn back into the butling world with requests to consult and train.
Drawing on his early years as an educator in England and Florida, he has trained thousands of butlers and other staff around the world in private estates, five-star hotels and resorts, cruise lines, corporations, and other venues.
In the continued effort to improve service offerings in the hospitality industry, in 2003 he introduced the Spa Butler as a resource for hotels and resorts with spas to assist them in bringing about the ultimate spa experience for guests. In 2006, he introduced rating standards for butlers to the hospitality industry . In 2007, he introduced the concept of the Guest from Hell and helped establish the HotelSafeguard program for hotels.
He has published five textbooks for the profession:
- The British Butlers Bible (2001)
- Butlers and Household Managers, 21st Century Professionals (2002)
- Hotel Butlers, the Great Service Differentiators (2004)
- Serving the Wealthy, Volume I (2016)
- Serving the Wealthy, Volume II (2016)
Mr. Ferry is on the Editorial Board of Hotel Business Magazine and writes for half-a-dozen other trade magazines, with over forty feature articles published so far. He has lectured on butlers and superior service standards at a number of venues, including Harvard and Moscow Universities.
Mr. Ferry continues to consult and train around the world, as well as provide advocacy for the butler profession through his writings and speeches.
Prior to working in the hospitality profession, Mr. Ferry was a professor of education and worked in the non-profit sector in various capacities. He has published over twenty books, as well as hundreds of articles & photographs for major US publishers and corporations.
- Founder, International Guild of Traditional Butlers (1992)
- Executive Member, International Guild of Professional Butlers (past)
- Founder, The International Institute of Modern Butlers (2004)
- Visiting Professor, The International Butler Academy (past)
- Editorial Board, Hotel Business Magazine (2005)
Ms. Monica Ferry was born and raised in Holland. Speaking English and Dutch fluently, German and French acceptably, she worked in the non-profit sector in Europe and the United States in a variety of capacities, including as a teacher, for over 15 years.
Monica later worked as head housekeeper, as part of a household management team with her husband, in England. When they moved to the United States, she resumed an earlier profession as a paralegal and worked for various law firms in Anchorage, Alaska, including for the plaintiffs in the Exxon Valdez oil spill case. She subsequently earned her MBA, interned for the Small Business Administration in Alaska and then worked as the business manager for three small businesses in Florida.
She has run the day to day affairs of the Institute as the Executive Director at the Institute’s headquarters since its inception. From time to time she assists with teaching larger classes, including teaching executive skills to butler managers.
Amer A. Vargas graduated with a Tourism Degree specializing in hotel management from CETT (Center for Tourism Studies) in Barcelona and spent the following decade in the service industry. Beginning as a waiter and then supervisor in high-end restaurants, he was next made responsible for raising service standards through staff training programs. After receiving further training as a butler, he worked as a butler and valet in private service as well as hotels in England and Europe. During this time period, he translated the best-selling industry texts Butlers & Household Managers, 21st Century Professionals and Hotel Butlers, The Great Service Differentiators into Spanish.
As President, Amer is responsible for making the technology of butling available in, private residences and hotels around the world, and particularly in Spanish-speaking countries. He provides consultation, placement, and training services in these countries. He is currently creating butler training materials in the Spanish language.
Frank Mitchell grew up in South Africa and spent the first ten years of his career in the banking industry before training as a butler and working in private service, managing three properties.
He next switched to the hospitality industry and helped open the first all-butler hotel in the Mediterranean, training the butlers on a program that he developed. He was subsequently asked to join a Swiss hotel management company, on behalf of which he trained hotel butlers at various locations in the Indian Ocean and Russian Federation. His responsibilities included hiring and training staff, procuring equipment, writing SOP¹s, and drawing up departmental budgets. Mr. Mitchell joined the Institute in late 2007 as a trainer and consultant.
Mr. Neal Yeh is the Institute’s Vice President for China. Born Nien Lun Yeh in China, he was raised there and later studied at York University in England, where he majored in linguistics — speaking six languages — and became naturalized as a British citizen.
Based in Beijing, and working in various European countries and England, he has focused for the last three decades on connecting British and European businesses with the Chinese culture and market, effecting a cultural exchange. In this way, he was the first to recognize the value of the British Butler and to introduce butler training in China in 2005. He continues to do so on behalf of the Institute.
Mr. Yeh is a published author in Chinese and English, a member of English P.E.N. and the General Secretary of the Britiish Association of Writers in Chinese.
Wayne Fitzharris is a Master of H.C.I.M.A. (Hotel & Catering International Management Association) and studied marketing at Cornell University. As Director and lead trainer he oversees The International Guild of Butlers and Housemanagers, (IGBH) which looks after the recruitment, placement and training of Executive Butlers, Household Managers and Household Staff around the world. Wayne has also been asked to supply consultancy and etiquette training for many of the families he worked for around the world. In addition to his training commitments, Wayne is a Director of Global Search International responsible for the Executive Recruitment of some of the Hotel Industry’s leading players in some of the finest resorts around the world.
Wayne began his career at the Dorchester Hotel, and helped open St Andrews Old Course Hotel in Scotland, which won the Caterer Magazine’s “”Hotel of the Year” award. Two years later he took on the role of Household Manager for the Royal Family of Jordan, in Amman, where he supervised over 750 staff, and was tasked with training and bringing the standards up to date.
In 1996, Wayne developed his training skills at various luxury resorts and restaurants around the world. By 2002 he had set up Global Search International and in 2006, joined forces with the Institute.
Ms. Canan Yonsel graduated from the Tourism School and also completed her MBA at the Bosphorus University in Istanbul. She worked in Turkish and US corporations, reaching the position of financial controller for Union Carbide before returning to the tourism field.
There she worked in management and sales for the 5 star Etap Marmara Hotel and Moevenpick Hotel before partnering in a travel agency that organizes meetings, seminars, product launches, press relations, and PR for multinational corporations She also freelances as an executive consultant for international executive search companies. Combining her tourism and executive search background, she next developed the executive search department of an international hospitality consultancy company, Servus International, serving Turkey and the Middle East, where she also placed many top- and middle-level managers for leading hotels and restaurants in the region.
She joined The International Institute of Modern Butlers LLC as its Director of Operations for Turkey and the Middle East, responsible for sales, marketing, placement, and the coordination of training and consulting activities.
Born in Northern Ireland, Ms. Nuala Galbari studied hospitality management with the City & Guilds (London) Institute at the College of Business Studies, Belfast and Theatrical Arts at ILEA, Notting Hill Gate, London. She worked in hospitality marketing during the early 1970s and later joined the airline industry, where she held positions as flight purser and in-flight supervisor for several international airlines.
Moving to the United States in 1981, she completed studies in fine arts and graphic design at the Minnesota School of Business and worked in advertising before forming a consulting company. She is the author of numerous articles and writes regularly for the tourism and aviation industries.
Dr. David L. Justis completed his undergraduate studies at the University of Dubuque, IA and the University of Iowa, and graduate studies and medical school at the University of Cincinnati, OH. He completed his post-doctoral training at Hennepin County Medical Center, and the University of Minnesota where he later served as an associate clinical professor.
Dr. Justis has worked in emergency medicine and education for over 38 years and served as senior vice president for Emergency Physicians Professional Association. He was medical director of Mid-Continent Airlines during the 1970s and 1980s and helped develop the emergency medical curriculum for Sun Country and Northwest Airlines flight crews.
Dr. Justis was a national speaker in various medical fields and is a Fellow Emeritus of the American College of Emergency Physicians and the American Academy of Emergency Medicine. He took an active role in placing defibrillators in hotels, airports, and onboard aircraft around the world as a medical advisor to SurViva-Link, Physio Control and Vital Health Technologies.