Just skirted Hurricane Irene in the Bahamas, doing a mystery passenger visit to check out the butler service on a cruise ship.
First time I have been on a non-private cruise.
The fact that it was packed to the gunnels shows the client has a successful formula.
A curious view from my balcony—propellerheads.
Can someone come up with a caption?
About the Author (Author Profile)Steven Ferry is chairman of the International Institute of Modern Butlers and the author of bestsellers "Butlers & Household Managers 21st Century Professionals" and "Hotel Butlers, The Great Service Differentiators." He also trains and consults for the profession around the world.
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