An enjoyable, challenging and productive time training some more smiling West Indies butlers.
During the first week, we started to receive various reports:
taxi drivers telling the General Manager how the guests were talking about the training on the way to the airport, based on their experience with the butlers when they left the training for the day and went back on the job;
other staff wanting to know when they could also do the training;
a mystery guest visitor from a famous association who noted how good the service was of one of the trainees;
a travel agent, doing the same.
These are all good signs, but what floats my Ferry boat is the trainees talking about their lives changing, not just their job performance, based on the understandings and skills we provided.
About the Author (Author Profile)Steven Ferry is chairman of the International Institute of Modern Butlers and the author of bestsellers "Butlers & Household Managers 21st Century Professionals" and "Hotel Butlers, The Great Service Differentiators." He also trains and consults for the profession around the world.
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